Overview
Frazer is a company that provides software to help used car dealers run their business more easily. Their main services include managing car inventory, handling sales and customer information, helping with financing and paperwork, and offering a full accounting system. They also help dealers stay compliant with laws and regulations. Additionally, Frazer offers tools to accept credit card payments, build websites, and provides free, unlimited customer support. Basically, it's a helpful all-in-one tool to make running a used car dealership simpler and smoother.
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The information is taken directly from Frazer's official website where they describe their main services in simple terms suitable for consumers, covering all core aspects of their dealer management system including inventory, sales, financing, compliance, integrations, and support.
How to Get a Frazer Refund: Step by Step
If you purchased through Frazer.com Billing:
- Go to the Frazer support page at frazer.com/frazer-support.
- Choose the support category "Billing or Payment."
- Contact Frazer support via email at Help@Frazer.com or call 888-963-5369 during business hours (Mon-Fri 10am-8pm ET, Sat 10am-5pm ET).
- Explain that you want to request a refund for your membership, subscription, or billing charge and provide your account details.
- If applicable, mention that the subscription automatically renewed or was charged without notice for a stronger refund case.
- If you have made deposits related to vehicle purchases, log into your Frazer account, go to Sales > A - Deposits, select the deposit you want refunded, and click the "refund deposit" button.
How to Contact Frazer
If you need assistance, here’s how you can get in touch with Frazer support team:
Tips and Tricks for Getting a Frazer Refund
- Be polite but firm: Use respectful language while clearly stating your issue and desired resolution.
- Reference specific order details: Include order numbers, dates, and transaction references early in the communication.
- Escalate strategically: If the first point of contact is unhelpful, request to speak to a supervisor or higher manager promptly.
- Time your requests: Initiate refund requests within the earliest possible window after purchase or receipt of the product/service.
- Use documented communication: Keep all emails and messages professional and factual, avoiding emotional language.
- Leverage payment method protections: Mention potential disputes or chargebacks through your bank or credit card as a last resort if ignored.
- Use clear subject lines in emails: Examples include “Request for Refund – Order #XXXX” or “Urgent: Refund Issue Escalation.”
- Follow up regularly: Send polite follow-up messages if you don’t receive a response within a few days.
- Mention consumer rights subtly: Reference general consumer protection laws applicable without threatening legal action directly.
- Share your experience publicly if needed: Posting on public forums or social media can sometimes prompt quicker company response.
Why Do People Request Refunds from Frazer
- Lack of inventory import capability (though some disagreement exists)
- Not cloud-based, which is a preference for some users
- Navigation difficulties initially, making software use challenging at first
- Lacks CRM follow-up functionality, which some dealers need
- Cannot import historical sales data easily, requiring manual input
- User dissatisfaction with limitations compared to other dealer management software
Frazer Refund Script
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Dear Frazer Customer Support,
I hope this message finds you well. I am writing to address a billing issue related to my account. I noticed an accidental charge that I believe was made in error. I would appreciate your assistance in processing a refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Frazer Refund Policy
Frazer's refund policy states that full refunds are issued only if returned items are in a resalable condition, including original packaging, unused, undamaged, and with an invoice included. Customers are responsible for ensuring items are not damaged during transit.
The Easiest Way to Get a Frazer Refund
If you’re frustrated trying to get a refund from Frazer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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