Overview
Funimation was a streaming service that focused on providing fans with an exceptional experience to watch anime, giving access to one of the largest anime libraries available. It offered a wide selection of anime content for fans to enjoy, with options for both subbed and dubbed versions. As of April 2024, Funimation has merged its services with Crunchyroll, continuing to provide anime streaming through that platform.
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The information is directly from the official help and support site related to Funimation's transition to Crunchyroll. It clearly states Funimation's main consumer service was streaming anime with a large library and that this service has now moved to Crunchyroll.
How to Get a Funimation Refund: Step by Step
If you purchased through Funimation.com (direct billing):
- Go to funimation.com and log into your account.
- Navigate to the Subscription or Account settings area.
- Locate the contact or support link specifically for billing or subscription issues.
- Submit a support request asking for a refund on your membership subscription.
- Mention that you have an Annual membership and would like a refund for the remaining premium period.
- Include details of your payment method and subscription.
- Wait for the support team to review and respond with refund options based on your payment method.
If you purchased through Apple (iTunes or App Store billing):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used to purchase the subscription.
- Click "I'd like to," then select "Request a refund."
- Choose the Funimation subscription purchase from the list.
- Select the reason for your refund request (for example, "Subscription renewed without notice" or "Account was unused").
- Submit the refund request form.
- Wait 24 to 48 hours for Apple to respond with the status of the request.
- If approved, the refund amount will be credited to your original payment method.
If you purchased through Google Play:
- Open the Google Play Store app or go to play.google.com/store/account in a browser.
- Sign in with the Google account used for the Funimation subscription.
- Click on your profile picture, then select "Payments & subscriptions."
- Find your Funimation order in the order history.
- Click "Request a refund" or "Report a problem."
- Choose the reason for the refund request such as "Subscription renewed without notice" or "Account was unused."
- Submit the refund request and wait for Google's response.
How to Contact Funimation
If you need assistance, here’s how you can get in touch with Funimation support team:
Tips and Tricks for Getting a Funimation Refund
- Be polite and patient: Use respectful language and avoid being rude or confrontational with support agents.
- Raise a support ticket: This is the primary method to initiate refund requests; raising multiple tickets can sometimes help escalate the issue.
- Explain issues clearly and slowly: State problems one at a time to help support understand and address your concerns effectively.
- Mention account bugs or service interruptions: Users have found success by highlighting technical issues or account problems that made the service unusable.
- Wait and follow up: Refunds, especially for yearly subscriptions, may take time; be prepared for delays and check in periodically without aggression.
- If support doesn’t help, consider chargebacks carefully: This can lead to account bans, so use this as a last resort.
- Act quickly after billing issues: Timing can matter; addressing refunds soon after a charge may improve chances of success.
- Use escalation paths: If initial support is unhelpful, request escalation to a specialist or higher-tier support.
- Reference migration to Crunchyroll: With Funimation transitioning to Crunchyroll, directing refund requests to Crunchyroll support channels can be effective.
Why Do People Request Refunds from Funimation
- Billing issues: Double charges or incorrect charges for subscriptions.
- Subscription problems: Customers charged but subscription status not updated or access revoked prematurely.
- Cancellation difficulties: Customers cancel subscriptions but continue to be billed.
- Defective or damaged products: Refunds requested for products that arrived damaged or defective.
- Mis-shipped products: Refunds or replacements requested for wrong items sent.
- Customer service unresponsiveness: Delays or lack of response from support regarding refunds.
- Return policy issues: Requests for refunds beyond the allowed return window or for ineligible items like digital or opened media.
Funimation Refund Script
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Dear Funimation Support,
I hope this message finds you well. I am reaching out regarding a billing issue that I recently encountered with my account. It appears that I was accidentally charged for a subscription I did not intend to renew. I am quite disappointed as I had not planned to incur this charge at this time.
I kindly request a refund for this transaction. I believe this can be resolved swiftly and appreciate your assistance in addressing this matter.
Thank you for your attention to this issue.
Best regards,
Funimation Refund Policy
Funimation's refund policy allows for returns on damaged, defective, or mis-shipped products when requested within 45 days of receipt. To be eligible for a refund, items must be factory-sealed and in new condition, while shipping costs incurred for returns not due to Funimation's error will be deducted.
The Easiest Way to Get a Funimation Refund
If you’re frustrated trying to get a refund from Funimation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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