Overview
Gilt is an online shopping site that gives you access to designer brands at great prices every day. They offer products for women, men, kids, and home, plus luxury travel deals and unique experiences. Basically, it's a place where you can find cool stuff from big-name brands without paying full price, and they regularly have new sales and deals.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information is directly from the official Gilt website's 'About Us' page, which clearly outlines the main services and product categories Gilt offers to consumers, in simple terms suitable for explaining to a friend.
How to Get a Gilt Refund: Step by Step
If you purchased through Gilt.com (direct credit card billing):
- Log in to your account at gilt.com.
- Navigate to "My Account" and select "Manage Preferences" or find the subscription section.
- If you want to stop future charges, cancel your auto-renew subscription here or by emailing UnlimitedService@cs.gilt.com.
- To request a refund for the current subscription term, since the fee is generally non-refundable, you must email customerservice@cs.gilt.com with your refund request explaining your situation.
- In your email, mention if you were unaware of the auto-renewal or if there was no prior notice to leverage a goodwill refund consideration.
- Wait for a response from Gilt customer service, typically replied within 48 hours.
- If Gilt terminated the subscription or program early on their side, mention this to request a possible pro-rated refund for the unused portion.
- You can also initiate contact via the chat on gilt.com (bottom right corner) and request to escalate your refund request to a live Concierge representative.
How to Contact Gilt
If you need assistance, here’s how you can get in touch with Gilt support team:
Tips and Tricks for Getting a Gilt Refund
- Be persistent: Follow up repeatedly with customer service via email or phone until you reach someone who can help.
- Document everything: Take detailed notes and keep copies of all communication, photos of the product, and shipping labels.
- Use clear, polite but firm language: State the issue clearly, what resolution you want (refund), and mention you understand their policy but expect reasonable accommodation.
- Escalate strategically: If frontline support is unhelpful, ask to speak with a manager or supervisor or use the corporate contact info when possible.
- Leverage payment disputes: When all else fails, dispute the charge via your credit card or bank with evidence of the issue and failed resolution attempts.
- Return items properly: Send items back using the correct shipping labels, take photos of the package and tracking info, and keep proof of shipment.
- Time your requests wisely: Submit refund requests promptly after delivery or issue discovery to avoid expiration of return windows.
- Highlight mistakes or misrepresentations: If you received wrong items, damaged goods, or items not as described, emphasize these facts in your communication.
- Be aware of refund routes: Refunds may be issued to original payment method or as store credit; clarify your preference early.
- Seek outside help if needed: Use consumer complaint sites or Better Business Bureau if responses stall or refunds are denied.
Why Do People Request Refunds from Gilt
- Received damaged, defective, or incorrect items
- Items not matching the description or photos
- Received counterfeit or fake products
- Items arrived late or orders canceled multiple times
- Customer service unresponsive or refusing to resolve issues
- Difficulty returning items due to final sale or return policy restrictions
- Shipping problems such as wrong delivery or damaged packaging
- Dissatisfaction with product quality or condition
- Allergic reactions or health issues from products
- International customers facing poor service and refund complications
- Refunds sometimes given as store credit instead of original payment
- Items returned but refund delayed or denied
- Misleading advertising or promotions causing refund disputes
Gilt Refund Script
Script
Copy
Hello Gilt Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I encountered regarding my recent order. It appears that I was accidentally charged for an item that I did not intend to purchase, and upon reviewing my account, I noticed that the total amount does not reconcile with my order history.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support, and I look forward to your prompt response.
Best regards,
Gilt Refund Policy
Gilt allows returns on eligible items within 21 days from the shipment date, requiring items to be in their original condition with tags attached. Customers can choose between a merchandise credit with free return shipping or a refund to their original payment method, which incurs an $11.99 fee. Non-returnable items are marked as 'Final Sale' and cannot be returned.
The Easiest Way to Get a Gilt Refund
If you’re frustrated trying to get a refund from Gilt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
