Overview
GoToMyPC is a service that lets you access your computer remotely from anywhere with an internet connection. Whether you're at home, traveling, or working late, you can easily get to your email, files, and programs on your office or personal computer without having to be in front of it. It's simple, secure, and works with both Mac and PC. It's great for people who need to work from different places or just want to check their computer while on the go. They also offer customer support if you need help.
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The description is directly based on the official GoToMyPC support page which clearly states their remote access service and main benefits to everyday users in simple terms suitable for consumers.
How to Get a GoToMyPC Refund: Step by Step
If you purchased through GoToMyPC Website:
- Log in to your account at https://GoToMyPC.com.
- Select Billing Info from the left-hand menu bar.
- Select Cancel subscription at the bottom of the page (cancellation is necessary to initiate refund consideration).
- Contact GoToMyPC Customer Care Team via the Contact Us page for refund requests, providing your account details and purchase information.
- When contacting support, emphasize that the subscription renewed without notice or that the account was unused to increase refund success.
If you purchased through Apple App Store:
- Open a web browser and go to https://reportaproblem.apple.com/.
- Sign in with your Apple ID that was used to purchase the GoToMyPC subscription.
- Click I'd like to then choose Request a refund.
- Choose the reason for the refund request, such as an unexpected renewal or unused subscription, then click Next.
- Select the GoToMyPC subscription purchase from the list and submit the refund request.
- In your refund request message, mention that the subscription renewed without notice or that the account was unused to help with approval.
How to Contact GoToMyPC
If you need assistance, here’s how you can get in touch with GoToMyPC support team:
Tips and Tricks for Getting a GoToMyPC Refund
- Be polite but firm: Use clear, respectful language emphasizing your dissatisfaction and the unexpected billing increase.
- Check billing diligently: Monitor your charges closely and mention any discrepancies or unexpected price hikes when requesting a refund.
- Request discounts before canceling: Mention canceling to customer service and see if they offer substantial discounts (up to 75%) to keep your subscription.
- Escalate via support case: If initial support is unhelpful, open a formal support case through the official support site for email follow-up.
- Cancel by phone if necessary: Since online cancellation is limited, call customer service for cancellation to ensure disconnection and avoid further charges.
- Time your requests: Try to request refunds soon after billing and avoid long delays for better chances of success.
- Be persistent: Follow up often and escalate politely if you don’t get a timely or satisfactory response.
- Leverage loyalty or technical issues: Mention long-term loyalty or persistent connectivity problems to strengthen your refund case.
- Avoid mentioning official policy: Focus on your personal experience and inconvenience rather than referencing company policy.
- Use public pressure: Mention that you might share your negative experience on forums or social media if unsatisfied, which sometimes prompts better service.
Why Do People Request Refunds from GoToMyPC
- Subscription cancellation with no refund for unused months, frustrating customers who paid upfront (e.g., no refund for 7 unused months).
- Connectivity problems causing dissatisfaction despite repeated tech support attempts advising uninstall/reinstall without resolution.
- High cost of service leading to frustration, especially when combined with technical issues.
- Loyalty expectations unmet by company policies on refund and customer support.
- Disappointment with company behavior perceived as taking advantage of customers by denying refunds after subscription renewals.
GoToMyPC Refund Script
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Dear GoToMyPC Support,
I am writing to request a refund for a recent charge on my account that I believe was made in error. I noticed the charge while reviewing my billing statements and was surprised, as I do not recall authorizing this transaction.
I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your swift response regarding my refund request.
Best regards,
GoToMyPC Refund Policy
GoToMyPC has a strict no-refund policy, meaning that no refunds will be issued if you choose to cancel your subscription before the end of the billed term.
The Easiest Way to Get a GoToMyPC Refund
If you’re frustrated trying to get a refund from GoToMyPC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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