Overview
HIDIVE is an anime streaming service that offers a great experience for anime fans. You can watch the latest shows straight from Japan, including new series, exclusive titles, simulcasts (episodes released shortly after airing in Japan), and dubs in English. They have a big collection that covers many genres, from fantasy and romance to thrillers and isekai. You can watch on lots of devices like smart TVs, computers, phones, and tablets, and even download shows to watch offline. Subscriptions start at under $6 a month, with a free trial to check it out first. It’s perfect for anyone who loves anime and wants a fan-driven, uncensored experience.
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The description is based on detailed information directly from the official HIDIVE website, summarizing its main services, target audience, device compatibility, subscription options, and unique features like simulcasts and uncensored content.
How to Get a Hidive Refund: Step by Step
If you purchased through Hidive.com directly:
- Go to the Hidive website and log into your account.
- Navigate to the account or subscription settings to confirm your current subscription details.
- Contact Hidive customer support to request a refund:
- Click the Chat Icon at the bottom right of the Hidive website between 12pm-12am EST daily, or
- Call their support phone number at 844-326-4635 during business hours (Mon-Fri 9am-9pm EST, Sat-Sun 10am-6pm EST).
- When requesting a refund, state clearly that you want a refund for the subscription payment and mention if the charge was unexpected or if you forgot to cancel before renewal. Emphasize that you have not used the account after renewal if applicable.
- Follow instructions from support for any additional steps to process your refund.
If you purchased through Apple (App Store):
- Open your device's Settings app.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions."
- Find and select your Hidive subscription.
- Tap "Cancel Subscription" to stop future billing (required to request a refund).
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Select "I'd like to," then choose "Request a refund."
- Pick a reason such as "Subscription renewed without notice" or "I forgot to cancel my subscription."
- Submit the refund request and wait for Apple's response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your device.
- Tap your profile icon in the top right corner.
- Select "Payments & subscriptions," then "Subscriptions."
- Find and tap your Hidive subscription.
- Tap "Cancel subscription" to prevent future charges.
- Tap "Refund" or "Report a problem" if available.
- Choose a reason like "Accidental renewal" or "Didn’t use the service."
- Submit the request and follow any additional instructions.
How to Contact Hidive
If you need assistance, here’s how you can get in touch with Hidive support team:
Tips and Tricks for Getting a Hidive Refund
- Persistently contact support: Flood Hidive support with daily emails for about a week; persistence has led to refunds.
- Email support directly: Use help@hidive.com rather than relying on app or website forms.
- Pay via third parties like iTunes or Google Play: Payments through these platforms make it easier to get refunds.
- Dispute charges with your bank: If Hidive refuses to refund, escalate by contacting your bank or credit card company for a chargeback.
- Voice dissatisfaction clearly: Use strong but polite language to convey the issues with the app or service to support.
- Avoid immediate cancellation: Some users report it’s better to ask for a refund before canceling subscription rather than cancel first and ask for money back.
- Time your request: Request refunds close to subscription renewal dates or shortly after unexpected charges for better success.
- Check for app issues: Complaints about unusable or buggy apps strengthen the case for refunds when mentioned in communication.
- Escalate gradually: Start with support emails, then customer service calls if possible, and finally chargeback with your payment provider.
Why Do People Request Refunds from Hidive
- App issues or poor app performance causing dissatisfaction and prompting refund requests.
- Unusable app experience where users feel the app does not function correctly or crashes.
- Subscription auto-renewal without user anticipation, especially trial memberships renewing to paid ones.
- Forgot to cancel trial membership before it renewed, leading to unintended charges.
- Billing or payment disputes such as being charged unfairly or having subscription canceled after payment.
- Desire to switch payment method to app store payments (Apple/Google) for easier refund processes.
- Lack of communication or clarity around refund policies leading to user frustration.
Hidive Refund Script
Script
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Hello Hidive Support,
I hope this message finds you well. I am writing to address a billing issue that has come to my attention. It appears that I have been charged for a subscription that I did not intend to renew/was not aware of, which has caused some dissatisfaction with my experience.
I kindly request a refund for this charge if possible. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Hidive Refund Policy
Hidive does not offer refunds after a membership is purchased, as they charge based on a paid time period rather than service usage. Users can cancel their subscriptions anytime, but they will retain access until the end of the current billing cycle.
The Easiest Way to Get a Hidive Refund
If you’re frustrated trying to get a refund from Hidive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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