Overview
Keranique is a company that focuses on helping women with hair thinning and hair loss. They offer a complete hair regrowth system which includes a special volumizing shampoo, a hair regrowth treatment with an FDA-approved ingredient, a volumizing conditioner, and a lift & repair spray. Their products aim to make hair thicker, healthier, and fuller, while also addressing common hair problems like scalp build-up, dullness, frizz, and breakage. The brand also includes bonus travel kits with their products. Essentially, Keranique provides easy-to-use hair care solutions designed specifically for women to improve the look and health of their hair.
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The information is directly sourced from keranique.com, the official website, explaining their main services and products in simple terms suitable for a consumer audience.
How to Get a Keranique Refund: Step by Step
If you purchased through Keranique.com (Direct Purchase):
- After receiving your shipment, immediately call Keranique Customer Service at 1-888-237-4131 to request a Return Number. This is required for processing your return.
- Return the product within 2 weeks of receiving it, even if the containers are empty, to ensure refund eligibility. Use a certified receipt or delivery confirmation when sending back the items.
- Send the returned product to the address provided with your Return Number. The warehouse will not accept returns without this number, so be sure to include it clearly.
- Pay for the return shipping cost yourself, as the customer is responsible for return postage.
- Your refund will be issued to the original credit or debit card used for the purchase. Refund processing generally takes 5 business days after the return is received at the warehouse, plus additional time for the bank posting.
- When requesting the refund, mention if the product was unused or that you were unaware of the recurring charge, as emphasizing lack of use or surprise charges can increase refund success.
- If you want to stop future charges, be sure to cancel your membership or auto-ship subscription through the online portal at https://myaccount.keranique.com/login, or by calling or emailing customer service.
How to Contact Keranique
If you need assistance, here’s how you can get in touch with Keranique support team:
Tips and Tricks for Getting a Keranique Refund
- Document every interaction with customer support by saving emails, chat logs, and call details to reference later if needed.
- Be polite but firm when requesting a refund; emphasize dissatisfaction with the product's effectiveness.
- Request escalation to a supervisor or manager if the initial representative denies your refund request.
- Call customer service multiple times, preferably at different times of day to speak with different agents and increase chances of success.
- Use precise language such as “I am requesting a refund due to product ineffectiveness within the guarantee period” to assert your rights.
- Note the timing of your request; act promptly within the stated refund window, but some users report success pushing just outside the timeframe if persistent.
- Threaten chargeback
- Check for recurring charges and cancel any subscriptions promptly to avoid further charges and complicating refund claims.
- Share your experience on forums and social media to increase pressure on the company to resolve the refund request.
- Use multiple contact methods such as phone, email, and online chat to increase response chances.
Why Do People Request Refunds from Keranique
- Did not receive promised refunds despite returning products within stated time frames.
- Product did not work as expected or caused hair to become dry, brittle, red, itchy, or led to flaky scalp.
- Difficulty reaching customer service to request refunds or cancellations.
- Unawareness of auto-ship programs with recurring charges at the time of purchase.
- Mishandled refund process with delayed or missing refunds, despite claims of refunds being issued.
- Returned products allegedly not received by company, yet billing continued.
- Rude or unhelpful customer service representatives.
- Initial low-cost offers led to expensive recurring shipments billed in installments, surprising customers.
- Unauthorized charges continued after subscription cancellations.
- Lack of clear communication about billing terms, costs, and cancellation procedures.
Keranique Refund Script
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Hello Keranique Team,
I hope this message finds you well. I am writing to address a billing issue regarding my recent order. Upon reviewing my account, I noticed an accidental charge that I did not authorize. I have appreciated your products but unfortunately, I am not fully satisfied with this particular order.
I kindly request a refund for this charge as per your money-back guarantee policy. I would appreciate your assistance in resolving this matter promptly.
Thank you for your understanding and support.
Best regards,
Keranique Refund Policy
Keranique offers a 30-day money-back guarantee, allowing customers to try their products risk-free. If you're not completely satisfied, you can request a full refund of the purchase price, excluding shipping and handling, even if the products are empty.
The Easiest Way to Get a Keranique Refund
If you’re frustrated trying to get a refund from Keranique—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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