Overview
Kits.ca is an online eyewear store that offers a wide selection of eyecare products like their own brand of glasses, designer frames, and contact lenses from top brands. They craft lenses tailored to your prescription in their modern lab in Vancouver. You can shop for eyeglasses, sunglasses, progressive lenses, kids glasses, and accessories. They focus on making things easy and affordable with services like fast shipping, price matching, insurance direct billing, and helpful online tools to guide you through buying and fitting your glasses. They also have membership and reward programs to save you money and special offers like free first pairs and sharing programs.
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The information is directly from Kits.ca official About Us page, which clearly explains their service offerings and customer benefits in straightforward language.
How to Get a Kits Refund: Step by Step
If you purchased through Kits.ca direct membership:
- Contact Kits.ca Customer Care by phone at 1-833-487-5487 or email care@kits.ca or support@kits.ca.
- Inform them you want to request a refund for your KITS+ membership subscription or recurring charge.
- Emphasize if the membership renewed without explicit notice or you have not used the membership benefits.
- If required, cancel the membership to stop further charges before or during the refund request.
- Follow Customer Care instructions to process your refund. They may request membership details or payment information to verify and initiate the refund.
How to Contact Kits
If you need assistance, here’s how you can get in touch with Kits support team:
Tips and Tricks for Getting a Kits Refund
- Contact customer service both by phone and email to ensure your refund request is logged and followed up on.
- Request an RMA number before shipping any returns to avoid complications with your refund.
- Be polite but firm when communicating—use a calm, factual tone that focuses on inconvenience and dissatisfaction rather than anger.
- Provide clear photo evidence if applicable to support your case.
- Initiate refund requests within the 30-day return window to maintain eligibility for a refund.
- Escalate the issue by asking to speak with a manager or higher-level support if your initial contact does not resolve the problem.
- Be persistent but patient; follow up regularly without overwhelming customer support.
- Use online forums as leverage by politely referencing shared user experiences if customer service is unresponsive or unhelpful.
- Document all communication for potential escalation to payment providers or consumer protection agencies.
- Cancel memberships to stop future charges before or during the refund request process if applicable.
- Emphasize any unauthorized or unwanted membership renewals when requesting refunds.
- Adjust expectations by being open to exchanges or store credits if multiple faulty products were shipped, but keep the refund option if dissatisfied.
- Use a refund request script that politely but clearly states your situation and desired resolution.
- Timing is critical; ensure all requests are made within the refund policy period.
Why Do People Request Refunds from Kits
- Changed mind or mistaken purchase within the 30-day return period.
- Defective or damaged products, such as warped eyeglasses frames.
- Prescription changes leading to returns and exchanges for store credit within a year.
- Product not received due to shipping errors or shipments sent to wrong address.
- Unexpected charges or unauthorized credit card charges for products not ordered.
- Disputes over automatic subscription (Autoship) orders sent without customer consent.
- High or unexpected processing fees during checkout causing dissatisfaction.
- Difficulties in returning products or account issues that block refunds.
- Delays or trouble contacting customer service for refund requests or subscription cancellations.
Kits Refund Script
Script
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Hello Kits Customer Service,
I hope this message finds you well. I recently noticed a billing issue on my account that I'm concerned about. It appears that I was charged for an order that I did not intend to place, and I would like to request a refund for this accidental charge.
I appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding.
Best regards,
Kits Refund Policy
Kits.ca offers a 30-day return policy for unopened contact lens boxes and for glasses, which can be returned in original condition and packaging for a refund or store credit. Customers can also exchange prescription glasses within 365 days if their prescription changes, while store credits do not expire.
The Easiest Way to Get a Kits Refund
If you’re frustrated trying to get a refund from Kits—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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