Overview
Kitsch is a female-founded beauty brand that offers a wide range of hair and body care products focused on everyday essentials. They provide hair perfumes, shampoo and conditioner combos, hair treatments like masks and oils, styling tools, and accessories such as hair clips, scrunchies, brushes, and pillowcases. They also offer body care products like body washes and exfoliating tools. The brand emphasizes high quality, sustainability, affordability, and accessibility in all their products. They have collections that include popular trends and collaborations with well-known brands.
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Information was directly gathered from the official Kitsch website describing the main products and brand philosophy in a clear and consumer-friendly way.
How to Get a Kitsch Refund: Step by Step
If you purchased through mykitsch.com directly:
- Email kitsch@mykitsch.com to request a refund for your membership or subscription. Include your order number and the reason for the refund request.
- If you have a physical product related to the subscription, initiate a return through their return portal mykitsch.loopreturns.com to trigger the refund.
- Wait for the confirmation email from Kitsch about your refund approval or rejection after they receive and inspect any returned items.
- Check your bank account or credit card statement for the refund within a few business days once approved.
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the subscription.
- Tap or click "I'd like to" and select "Request a refund."
- Choose the reason for the refund, such as the subscription renewed without notice or you did not use the account.
- Select the Kitsch subscription item and submit the request.
- Wait 24 to 48 hours for Apple's response and check the refund status online.
If you purchased through Google Play:
- On your device or computer, go to play.google.com/store/account.
- Click or tap Order History.
- Find the Kitsch subscription purchase in your order list.
- Select "Request a refund" and follow the prompts.
- When explaining your refund reason, mention if the subscription was renewed without your awareness or if you never used the service.
If you purchased through Roku:
- Note that Roku subscriptions are generally non-refundable.
- Check Roku’s refund policy at Roku Support for any exceptions.
- If you still wish to try, cancel the subscription via Roku settings to stop future charges, then contact Roku support directly to inquire about a refund.
How to Contact Kitsch
If you need assistance, here’s how you can get in touch with Kitsch support team:
Tips and Tricks for Getting a Kitsch Refund
- Be clear and concise in your initial refund request, stating exactly what was wrong with the product or service.
- Document everything by saving order confirmations, receipts, and all communication with the company.
- Contact customer service early, but allow 2-3 business days for initial order processing and shipment before escalating.
- Use polite but firm language emphasizing your rights as a consumer and your expectation for a refund due to product issues.
- Escalate your request by politely asking to speak with a supervisor or manager if the first contact is unhelpful.
- Leverage payment methods such as credit card chargebacks if the company is unresponsive or refuses to refund.
- Appeal publicly by posting on forums or social media channels the issues you faced; sometimes companies respond faster to protect their reputation.
- Be persistent but patient; sometimes multiple follow-ups are needed, spaced a few days apart.
- Highlight specific defects or missing items with photos if possible to support your refund claim.
- Return your items within 90 days, as Kitsch allows refunds within this timeframe, and mention this policy when requesting the refund.
Why Do People Request Refunds from Kitsch
- Price discrepancies: Advertised price different from charged price; failure to honor advertised discounts.
- Lost orders: Orders marked as delivered but never received, leading to refund requests.
- Delivery issues: Delayed delivery beyond promised timeframe; orders not shipped although tracking numbers were provided.
- Mis-shipped items: Receiving incorrect products and difficulties in obtaining refunds due to unclear responsibility between Kitsch and third-party sellers.
- Product dissatisfaction: Products not meeting customer expectations (e.g., ceramic thermal rollers not heating as expected).
- Poor customer service: Lack of telephone contact, inconvenience in returns, confusion in communication, and resolution delays.
- Item lost in transit: Refunds issued for items that never reached the customer.
- Fulfillment errors: Errors in order fulfillment requiring refunds or replacements.
Kitsch Refund Script
Script
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Hello,
I'm writing to address a billing issue regarding my recent order. I noticed an accidental charge on my account that I would like to contest. Despite my satisfaction with Kitsch's products, this unexpected charge has caused some concern.
I kindly request a refund for this transaction. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your understanding.
Best regards,
Kitsch Refund Policy
Kitsch offers free returns within 90 days of purchase. Refunds are processed once the returned item is received and inspected, with notifications sent regarding the approval or rejection of the refund.
The Easiest Way to Get a Kitsch Refund
If you’re frustrated trying to get a refund from Kitsch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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