Overview
LegalZoom is a company that helps people and small businesses with important legal tasks. They make it easy to start and register your business, whether it's an LLC, corporation, or even a nonprofit. Once your business is running, they help with keeping up with legal requirements like annual reports, business licenses, and registered agent services. They also offer ways to protect your business with things like trademark registration and copyright services. For personal needs, LegalZoom can help you create estate plans like wills and trusts, and offers assistance with family matters such as power of attorney and healthcare directives. They even provide virtual mail services and access to attorneys for more personalized help. Basically, LegalZoom simplifies legal stuff so you can focus more on your business or personal life without stressing about complicated paperwork.
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Information was directly obtained and confirmed from LegalZoom's official website about their business and personal legal services, presented in a straightforward, easy-to-understand way suitable for consumers.
How to Get a LegalZoom Refund: Step by Step
If you purchased through LegalZoom.com directly:
- Prepare your account information: Have your LegalZoom account email and subscription details ready.
- Contact LegalZoom Customer Care: Call (800) 773-0888 Monday to Friday, 5 a.m. to 7 p.m. PT, to speak directly with a representative about your refund request.
- Explain your refund reason clearly and specifically: Mention facts such as the subscription renewed without notice or you did not use the service.
- Request cancellation if necessary: If your subscription is still active, request cancellation of the membership to stop future charges.
- Follow any returned instructions: The representative may request verifying information or sending an email for confirmation.
If you purchased through the LegalZoom eSignature service:
- Log in to your LegalZoom account, navigate to the Account tab and select Manage Payments.
- Find your eSignature subscription and click the Cancel link, or call (888) 310-0151 Mon-Fri, 5 a.m. to 7 p.m. PT to cancel.
- Email e-sign@legalzoom.com with subject line "Cancel my eSignature subscription" including your account email to request cancellation and refund.
- In your refund request, emphasize that you are within 30 days of purchase and request a full refund per the LZ Guarantee.
- After cancellation, confirm the subscription status and request confirmation if refund is processed.
How to Contact LegalZoom
If you need assistance, here’s how you can get in touch with LegalZoom support team:
Tips and Tricks for Getting a LegalZoom Refund
- Contact chat support and mention disputing the charge with your credit card company and reporting the issue to the BBB to get transferred to a "Customer Success" representative who can process refunds immediately.
- File a complaint with the BBB and wait for an escalation officer to call you, sometimes leaving a voicemail to begin phone tag until refund is confirmed.
- Be persistent with phone calls—users reported success after multiple calls and phone tag with an escalation officer.
- Request a call review if the company claims you did not cancel, referencing the exact date of your cancellation.
- Escalate politely but firmly citing reasons for refund and previous communications, which helps in getting transferred to higher-level support.
- Act quickly within defined windows such as 30 days for subscription cancellations or 60 days for document service refunds.
- Keep all chat transcripts and email communications to provide evidence of your refund request and commitments made by support staff.
- Ask for a refund confirmation document or PDF after the refund is processed for your records.
- Use proper language focusing on your rights such as mentioning "disputing the charge," "reporting to BBB," and requesting an "escalation officer" to show seriousness.
- Use phone numbers linked to escalation teams where possible, including +1 607-775-2752 and +1 812-930-9025, based on user reports.
- Timing your calls early in the day or midweek might improve chances of reaching escalation officers directly or leaving effective voicemails.
Why Do People Request Refunds from LegalZoom
- Numerous phone calls and extensive email exchanges needed to get refund after department confusion
- Overcharging for online services that did not work as expected
- Failure to submit tax extensions causing IRS fines and no service delivered
- Unauthorized auto-renewal fees for registered agent services and refusal to refund without cancellation request
- Delays in order processing and loss of digital files requiring additional paid revisions
- Unpredictable and poor email communication leading to frustration
- Run-around and lack of managerial support when resolving issues, especially with tax services
- Mediocre quality of legal advice that may not meet expectations
- Refunds or credits available only within 60 days which can be a limitation for some customers
LegalZoom Refund Script
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I hope this message finds you well. I am writing to request a refund for a recent charge I noticed on my account that I believe was an error. I did not intend to enroll in this service and was surprised to see this billing issue arise. I would appreciate your assistance in processing a refund at your earliest convenience. Thank you for your understanding and prompt attention to this matter.
LegalZoom Refund Policy
LegalZoom's refund policy allows customers to request a refund within 30 days of the initial subscription purchase. For filed products, refunds can be requested within 60 days unless the order has been submitted, and for non-filed products, it is conditional on order completion. Additional terms include that refunds for subscriptions may exclude usage fees and third-party processing fees.
The Easiest Way to Get a LegalZoom Refund
If you’re frustrated trying to get a refund from LegalZoom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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