Overview
Liven is all about making life easier and better for places like cafes, restaurants, hotels, and pubs by using smart technology. They help these businesses with things like digital ordering, payment systems, managing supplies, customer loyalty programs, and even tools that use AI to improve how everything runs. Basically, if you've ever ordered food online, used a cafe's app, or collected points on a loyalty card, Liven might be behind making that experience smooth. They work with thousands of businesses and millions of diners mainly in Australia, the USA, and Asia. It's like having a helpful tech buddy that helps your favorite spots serve you faster and keep things running smoothly.
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The information comes directly from Liven's official website about page, which explains their main services and approach clearly, and it is written in a simple way suitable to describe to a consumer.
How to Get a Liven Refund: Step by Step
If you purchased through Liven direct billing (Liven website):
- Contact Liven customer support via email at support@liven.com.au or use the in-app chat feature to request a refund.
- Specify that your refund request is for a Brandollar purchase or subscription.
- Make your refund request within 48 hours of purchase, especially if it is a change of mind refund for Brandollars.
- If the Brandollars were spent, transferred, or more than 48 hours have passed since purchase, refunds are generally not available.
- If Brandollars were purchased for the wrong city, venue, or brand, mention this to customer support as they may assist with a solution.
- Note that partial refunds or refunds for used Brandollars are not provided.
If you purchased through Apple App Store billing:
- Open a browser and visit reportaproblem.apple.com.
- Sign in with the Apple ID used for the Liven subscription purchase.
- Click or tap on "I'd like to" and then select Request a refund.
- Select the reason for your refund request, such as an unexpected subscription renewal.
- Choose the Liven app subscription or purchase from the list of recent transactions.
- Submit your refund request and wait 24 to 48 hours for the response.
- You may also cancel the subscription by opening the Settings app on your iPhone, tapping your Apple ID at the top, selecting Subscriptions, finding Liven, and tapping Cancel Subscription.
- Emphasize that the subscription renewed without notice or that the account was unused to increase chances of refund approval.
If you purchased through Google Play Store billing:
- Open the Google Play Store app on your Android device or go to play.google.com in a browser.
- Tap or click your profile icon, then select Payments & subscriptions > Budget & order history.
- Find the Liven subscription or purchase in your order history.
- Tap on it and select Report a problem.
- Choose the option that best describes your situation for the refund, such as accidental purchase or unwanted renewal.
- Fill out the refund form and submit your request.
- Wait for Google Play's response, which usually takes a few days.
- In your refund request, mention the subscription was unused or renewed without warning for better chances of success.
How to Contact Liven
If you need assistance, here’s how you can get in touch with Liven support team:
Tips and Tricks for Getting a Liven Refund
- Email support aggressively: Use multiple emails to support@theliven.com or support@liven.com.au and clearly state your refund request.
- Be firm but polite: Polite persistence seems to get better results than rudeness; repeat your points clearly emphasizing your right to a refund due to failure of service.
- Escalate politely: Ask for your issue to be raised to a supervisor or higher management if initially ignored.
- Document everything: Take screenshots immediately after any issue appears to have evidence ready; if subscription cancels access, mention this as a complaint to avoid losing evidence.
- Use bank or credit card chargeback: If the company refuses refund, some users indicate disputing the charge via their bank helped get their money back.
- Cancel recurring payments via bank or app store: Since Liven uses recurring card payments not visible in app stores, users canceled cards or payments at the bank to stop charges.
- Time your requests early: Request refund as soon as you notice unauthorized or incorrect charges to avoid complications.
- Avoid emotional language: Keep the message focused on facts around service failure and refund entitlement to maintain credibility.
- Note refund tricks: The company reportedly only refunds half or may cancel subscription to cut off communication, so demanding full refund and retention of access for evidence is recommended.
Why Do People Request Refunds from Liven
- Money-back guarantee not honored by the company.
- Subscription cancellation on refund request prevents users from capturing evidence or using the app further.
- Only partial refunds (half the payment) are given after refund requests.
- Poor quality quizzes with mixed tenses and vague results that serve no meaningful purpose.
- App features such as the assistant stall or cannot be refreshed.
- Misleading claims about the app's capabilities leading to user disappointment.
- Unclear rewards system and very few redeemable options in the app rewards.
- Requests for excessive proof (e.g., continuous use for seven days) to process refund requests.
- Lack of clear communication on refund status and delayed or no explanations for refund processing delays.
- Issues with billing such as unexpected charges and problems canceling subscriptions.
Liven Refund Script
Script
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Dear Liven Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I was charged for a transaction that I did not authorize, and I believe this may have been an accidental charge. As a loyal customer, I appreciate the services you provide and would like to resolve this matter amicably.
I kindly request a refund for the unexpected charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Liven Refund Policy
Liven's refund policy states that customers have 48 hours from the purchase time to request a refund for Brandollars due to a change of mind. After this period, refunds are generally not permitted, especially if the Brandollars have been used or transferred, in accordance with their Terms and Conditions.
The Easiest Way to Get a Liven Refund
If you’re frustrated trying to get a refund from Liven—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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