Overview
Lulus is an online store that offers stylish, modern, and affordable women's clothing. They make it easy and enjoyable to shop by providing lots of nice features like free shipping on orders over $75, quick 3-day shipping on bigger orders, and a friendly stylist chat to help you find the perfect outfit. They also have a Bridal Concierge service for wedding dresses, and you can even earn rewards through their Love Rewards program. Plus, they extend discounts to students, healthcare workers, and military personnel. It's a one-stop shop for chic clothes with a focus on making customers happy and comfortable while shopping.
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The information is taken directly from the official Lulus About Us page, which clearly outlines their services, customer benefits, and shopping features in a straightforward and consumer-friendly way.
How to Get a Lulus Refund: Step by Step
If you purchased through Credit or Debit Card on lulus.com:
- Go to the Lulus website and log in to your account using your email and password.
- Navigate to your order history and find the specific purchase for which you want a refund.
- Initiate a return by selecting the item(s) and providing the reason for the return. Make sure to do this within 21 days of delivery.
- Ship the item(s) back to Lulus as per the instructions provided on the return page.
- Once your return is received and processed (allow 10-14 business days), the refund will be issued to your original payment method.
- If you encounter issues or need help, contact Lulus customer service by calling 1 (866) 918-5858 or using their chat during business hours.
If you purchased through Klarna:
- Returns for Klarna purchases must meet standard Lulus return guidelines including the 21-day return window.
- Refunds will be issued back to your original Klarna payment method according to Klarna's policies.
- For assistance, contact Lulus customer service at 1 (866) 918-5858 or use chat support.
How to Contact Lulus
If you need assistance, here’s how you can get in touch with Lulus support team:
Tips and Tricks for Getting a Lulus Refund
- Initiate returns within 10 days to avoid paying for return shipping, as free returns are only guaranteed within this window.
- Maintain polite, clear communication with customer service representatives; being courteous increases willingness to assist.
- Keep all correspondence professional and concise—state the issue factually and include relevant order details to avoid delays.
- Request updates via email to have a clear paper trail and to stay informed on return status.
- Return items in original condition with all tags for best chance of full refund or store credit.
- Use standard tracking for return shipments and share tracking info with customer service to prove timely return.
- If outside the standard return window, gently escalate by asking politely if an exception or store credit can be made.
- Be persistent but patient—company often replies within a week; polite follow-ups can help in case of delayed responses.
- Avoid aggressive or demanding language as this tends to be less effective.
- Consider contacting customer service via multiple channels (email, chat, phone) if you encounter delays or difficulties.
- Requesting exchanges instead of refunds when appropriate can sometimes expedite resolution.
- Note any restocking fees and factor these into your refund expectations.
- For international orders, be prepared to cover return shipping costs and communicate this upfront.
- Plan return shipping early in the week to avoid weekend delays which could affect timing.
Why Do People Request Refunds from Lulus
- Sizing issues, such as dresses or shoes not fitting correctly
- Item quality concerns, where products may not meet customer expectations
- Damaged goods, for example, a broken purse chain (even though not always returned)
- Shipping problems, including delays or incorrect shipments
- Change of mind, customers deciding they no longer want the product
- Product not as described, discrepancies between the product received and online description or photos
Lulus Refund Script
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Dear Lulus Customer Service,
I hope this message finds you well. I am writing to request a refund due to a billing issue I experienced with my recent order.
Upon reviewing my account, I noticed an unexpected charge that I did not authorize. I believe this may have been an accidental charge, and I am quite dissatisfied with the situation. I have always appreciated the quality of your service and products, and I would like to resolve this matter swiftly.
Could you please assist me in processing a refund for this charge? Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lulus Refund Policy
Lulus.com requires that return packages be postmarked within 21 days of delivery to qualify for a refund or exchange. A $5.95 flat fee is deducted from the refund for the return label. Refunds can be processed back to the original payment method or issued as store credit, and certain items marked as final sale are not eligible for returns.
The Easiest Way to Get a Lulus Refund
If you’re frustrated trying to get a refund from Lulus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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