Overview
Lumosity is a company that offers fun and engaging online brain training games designed to help people improve their core cognitive skills. Their main services include a variety of brain games that target different mental abilities like memory, attention, speed, flexibility, problem-solving, word skills, and math. The games are designed by neuroscientists and are meant to be simple and accessible for anyone who wants to challenge and improve their mind. You can think of it as a way to exercise your brain with games that make learning and training enjoyable.
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The information was directly taken from Lumosity's official website, describing their brain training program and listing the types of cognitive games they offer. The description uses simple language suitable for consumers explaining what the company does.
How to Get a Lumosity Refund: Step by Step
If you purchased through Lumosity.com:
- Go to the Lumosity Refund Request form on the Lumosity website.
- Log in to your Lumosity account with the subscription you want refunded.
- Click the View Eligible Refunds button to see if your purchase qualifies for a refund.
- If an eligible refund is available, follow the prompts to submit your refund request.
- If no refund options appear, click the Continue By Email link to contact Lumosity support for assistance.
- Include your PayPal email address if relevant, or the line item description from your bank or credit card statement (e.g., "Lumosity.com*Ug1r23").
- Provide your birthdate to help locate your charge if needed.
If you purchased through Apple App Store:
- Open a web browser and sign in to reportaproblem.apple.com with your Apple ID.
- Click or tap "I'd like to," then select Request a refund.
- Choose a reason for your refund request and click Next.
- Select the Lumosity subscription or purchase from the list.
- Submit the refund request form.
- Optionally, cancel your subscription to prevent further charges via the Subscriptions section in your iOS device Settings app.
- Emphasize that the subscription renewed without your notice or the account was unused to increase chances of success.
If you purchased through Google Play:
- Open a web browser and go to play.google.com.
- Click your profile picture in the top right corner.
- Select Payments & subscriptions then Budget & order history.
- Find the Lumosity purchase you want refunded and click Report a problem.
- Select a reason that fits your situation and complete the refund request form, stating that you'd like a refund.
- Submit the request and wait 1-4 days for a decision.
- Include your Google Play order number and any relevant details from your bank or credit card statement in your request.
- Contact the app developer only if it has been more than 48 hours since purchase or the automatic flow did not work. Emphasize any unauthorized or unexpected charges.
If you purchased through Roku:
- Open the Roku device or Roku app on your TV or mobile.
- Go to Settings > Subscriptions.
- Locate the Lumosity subscription in the list and note that Roku does not have a self-service refund option for subscriptions.
- Contact Roku Support directly via https://support.roku.com/contact-us to request a refund.
- Explain clearly that the subscription renewed without your notice or that you did not use the Lumosity service during the billing period to improve chances of a refund.
- If requested, provide transaction details or account information to Roku Support.
How to Contact Lumosity
If you need assistance, here’s how you can get in touch with Lumosity support team:
Tips and Tricks for Getting a Lumosity Refund
- Contact customer service immediately within the 30-day window after purchase for a higher chance of success.
- Be polite but firm in your communication, clearly stating that you want a refund.
- Claim a financial hardship or unexpected expense as a reason for needing the refund; users report this can soften the customer service response.
- Use email communication so you have a written record of all requests and responses.
- Request escalation to a supervisor or manager if initial support does not provide a refund.
- State dissatisfaction with the product without being overly aggressive; focus on how it did not meet your expectations.
- Cancel subscription immediately after requesting the refund to prevent further charges.
- Follow up persistently every few days if you don't get a reply; persistence is key.
- Time your request near the billing date or renewal period, sometimes companies are more willing to refund to keep customers happy.
- Mention the FTC settlement
- Be aware of refund policies, but don't cite them directly—focus on the customer service angle and your personal situation.
- Use social media or forums to publicly complain if private requests fail; some users have reported this accelerates resolution.
- Keep your tone calm and factual even if frustrated; aggressive or rude language tends to reduce chances of a refund.
Why Do People Request Refunds from Lumosity
- Cancellation of games without notice - popular games canceled abruptly, especially due to Adobe Flash discontinuation, causing customer disappointment.
- Use of out of date credit cards to charge customers without notification, leading to charges after service use ended.
- Auto-renewal without permission and difficulty stopping the subscription or getting refunds.
- Poor customer service, including unresponsive support and unclear billing practices.
- Lack of transparency in scoring algorithms leading to user frustration.
- General dissatisfaction despite liking some games, mainly due to billing, communication, and service problems.
Lumosity Refund Script
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Dear Lumosity Support,
I hope this message finds you well. I am writing to request a refund for an accidental charge to my account. Unfortunately, I did not intend to make this purchase, and I have been experiencing some dissatisfaction with the service.
I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Lumosity Refund Policy
Lumosity's refund policy allows customers to request refunds for any purchase or renewal made through their website or Google Play within the last 30 days. However, purchases from the iTunes store are non-refundable, and customers must contact Apple's Support Team for assistance in such cases.
The Easiest Way to Get a Lumosity Refund
If you’re frustrated trying to get a refund from Lumosity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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