Overview
MasterClass is an online learning platform where you can take video classes taught by world experts in various fields. You get unlimited access to over 200 classes covering topics like cooking, writing, music, and more. Each class usually has video lessons, worksheets, and guides to help you learn at your own pace. They also have special structured courses called Sessions that let you work on projects and get hands-on experience. It's a simple and fun way to learn new skills from the best, no matter your skill level.
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The information is directly from MasterClass's official help center page describing their services and what they offer to consumers in an easy-to-understand way.
How to Get a MasterClass Refund: Step by Step
If you purchased through MasterClass.com:
- Check if your initial purchase was within the last 30 days; only purchases within this window are eligible for a refund under MasterClass's 30-day satisfaction guarantee.
- Email the Member Support Team at support@masterclass.com with your purchase details, highlighting that you want a refund under the 30-day guarantee.
- Clearly mention that the subscription was unused or renewed without prior notice to increase refund chances.
- Renewal charges are not eligible for refunds, so focus your request on the initial membership purchase only.
If you purchased through Apple (iOS In-App Purchase):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Go to Subscriptions and select your MasterClass subscription.
- Tap "Report a Problem," which redirects you to Apple's problem reports page.
- Login at reportaproblem.apple.com and select the MasterClass purchase.
- Choose the option that best describes your issue and clearly state you want a refund, emphasizing that the subscription renewed without your consent or was unused.
- Submit the form and wait for Apple's decision, which usually comes within a few days.
If you purchased through Google Play (Android In-App Purchase):
- Go to play.google.com on your desktop or mobile browser.
- Click your profile picture in the top right corner.
- Select Payments & subscriptions, then Budget & order history.
- Find the MasterClass subscription order and click Report a problem.
- Select the option that describes your situation and complete the form, making a clear request for a refund.
- Submit the form and expect a decision within one to four days.
- If the purchase is older than 48 hours or you face issues, contact the developer directly to request a refund.
If you purchased through Roku:
- Contact Roku Support directly because Roku's content and subscriptions are generally non-refundable unless exceptions are made.
- Explain that your MasterClass subscription renewed without notification or was unused to strengthen your refund request.
- If you face initial denial, continue polite communication to seek an exception based on MasterClass's 30-day return policy as reported by users.
How to Contact MasterClass
If you need assistance, here’s how you can get in touch with MasterClass support team:
Tips and Tricks for Getting a MasterClass Refund
- Request refund within 30 days of purchase or renewal to stay within the refund eligibility window.
- Contact customer service quickly after noticing the charge, via chat or email, to initiate refund while case is fresh.
- Be polite but firm in communications; emphasize you did not intend to renew and want a refund for the unwelcome charge.
- Highlight automatic renewal if you were unaware or forgot about it; many users mention this helped justify their refund request.
- Escalate politely if initial support denies refund; ask to speak to a supervisor or a more senior representative.
- Mention other dissatisfied customers or complaints found online to reinforce your case without being confrontational.
- Request confirmation of subscription cancellation along with refund, to prevent future unwanted charges.
- Use timing strategically—some users find calling or contacting support during weekdays or business hours helps to get quicker and more flexible responses.
- Document all communications and timestamps in case you need to refer back or escalate further.
- Some users successfully leverage third-party dispute channels like credit card chargebacks or BBB complaints if direct refund attempts fail.
Why Do People Request Refunds from MasterClass
- Dissatisfaction with content quality or delivery
- Renewal charges without explicit consent
- Technical issues interfering with course access or usability
- Purchased gift memberships being unused or not redeemed
- Change of mind or no longer interested in the course
- Accidental purchase or duplicate payments
- In-app purchases through platforms like Apple or Google requiring refunds through those platforms
- Subscription type issues, such as business or partnership plans not meeting expectations
MasterClass Refund Script
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Dear MasterClass Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that I did not intend to authorize on my account. I have not been able to fully utilize the service as I had expected, and I believe this charge was incurred in error.
I would appreciate your assistance in processing this refund as soon as possible. Thank you for your understanding and support.
Best regards,
MasterClass Refund Policy
MasterClass offers a 30-day satisfaction guarantee for new memberships, allowing users to request a full refund if they are not satisfied within the first 30 days of purchase. However, renewal charges and redeemed gifts are not eligible for refunds.
The Easiest Way to Get a MasterClass Refund
If you’re frustrated trying to get a refund from MasterClass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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