Overview
MDacne offers a personalized acne treatment service designed to help you get clear skin. The process starts with you taking a simple quiz about your skin and goals, followed by snapping a selfie for a free AI-powered skin analysis. Based on this, they send you a customized treatment kit tailored to your skin's needs, including a treatment cream, moisturizer, and cleanser made with proven, dermatologist-formulated ingredients like benzoyl peroxide, salicylic acid, and niacinamide. Throughout your treatment, you get unlimited access to chat with a dermatologist who can answer your questions and adjust your care plan. The goal is to provide an effective, affordable, and easy way to manage acne with a personalized touch.
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The information was gathered directly from MDacne's official website, providing clear details about their services, products, and process in straightforward language suitable for a consumer audience.
How to Get a MDacne Refund: Step by Step
If you purchased through mdacne.com (direct subscription):
- Log into your MDacne account on mdacne.com and navigate to your Account Settings.
- If your next kit has already been charged but not shipped, immediately contact MDacne Customer Support at support@mdacne.com to check if cancellation and refund are possible.
- If your order has shipped, it cannot be canceled or refunded.
- If you received a kit and want a refund, adhere strictly to MDacne's return instructions: pack the item properly and ship it back to MDacne; note that return shipping costs are your responsibility.
- Once MDacne confirms receipt of your returned item and compliance with the return policy, refunds will be processed.
- Provide proof of return shipment with tracking details to support your refund request.
- Refunds typically take 5 to 7 business days to appear on your original payment method after verification.
- For disputes regarding incorrect charges or refund delays, contact support@mdacne.com or use the customer support chat before disputing the payment with your bank or card issuer.
How to Contact MDacne
If you need assistance, here’s how you can get in touch with MDacne support team:
Tips and Tricks for Getting a MDacne Refund
- Be polite and acknowledge any mistake you may have made in subscription cancellation to foster goodwill with customer service.
- Briefly explain your situation without oversharing or dramatizing to keep the interaction professional and reasonable.
- Propose a reasonable compromise, such as refunding a partial amount instead of the full charge, to increase chances of agreement.
- Prepare to call customer service directly rather than relying solely on email for better escalation and resolution.
- Use a calm, reasonable tone emphasizing personal accountability to make your case more compelling.
- Respond promptly and maintain persistence in follow-up communication if initial attempts do not succeed.
- Be ready to escalate by requesting to speak to supervisors if frontline representatives are unhelpful.
- Gather and present any relevant documentation (order confirmation, payment, communications) to support your refund claim.
- Time your refund request promptly after receipt of product or subscription charge to increase success likelihood.
- Avoid aggressive or threatening language as it can cause the company to harden their stance and refuse refund.
Why Do People Request Refunds from MDacne
- Unsatisfactory acne treatment results after using the product for 180 days as per the treatment guidelines.
- Non-adherence to the treatment plan or not following the user guidelines strictly, which affects the treatment effectiveness.
- Failure to submit required photographic evidence through the "Selfie Tracker" on the MDacne website every 30 days during treatment.
- Requesting refunds despite pausing or canceling the subscription during the first 180 days of the treatment plan, which disqualifies refund claims.
- Submitting unclear, altered, or fraudulent photos that do not comply with MDacne's refund submission requirements.
- Previous use of any MDacne acne treatments, as refunds are only eligible for first-time users.
- Disappointment with the product that is not related to treatment effectiveness, such as dissatisfaction with the formula or other subjective expectations.
MDacne Refund Script
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Hello MDacne Team,
I hope this message finds you well. I recently noticed a billing issue related to my account, resulting in an accidental charge that I did not authorize. I am quite disappointed as I expected a smoother experience based on the positive feedback I had seen previously.
I would greatly appreciate it if you could assist me in processing a refund for this unexpected charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
MDacne Refund Policy
MDacne does not accept product returns due to the customized nature of their skincare products. However, they offer ongoing dermatologist support and free fine-tuning of product ingredients to help ensure optimal results.
The Easiest Way to Get a MDacne Refund
If you’re frustrated trying to get a refund from MDacne—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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