Overview
MyHeritage is a website that helps you learn about your family history and heritage in a simple and interactive way. You can create your family tree online for free, and even upload and enhance old family photos with fun AI features like making them move or colorizing them. The site lets you search through billions of historical records like birth, marriage, and immigration documents to find more about your relatives. They also offer DNA test kits that you can order to discover your ethnicity and find relatives through DNA matching. Additionally, MyHeritage has a mobile app so you can explore your family history wherever you go. They provide helpful tools that can automatically find and add family members to your tree, and even offer professional help if you want. Overall, it's like having a personal family history detective that makes learning about your roots easy and fun.
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The information was taken directly from the official MyHeritage 'About' page, which clearly summarizes the key services and features aimed at consumers in an easy-to-understand manner.
How to Get a MyHeritage Refund: Step by Step
If you purchased through MyHeritage.com directly:
- Log in to your MyHeritage.com account.
- Click the Help icon at the top right of the page.
- Select Contact Us from the dropdown or help options.
- Choose the Billing & Charges category.
- Submit a refund request specifying the membership, subscription, or bill charge you want refunded.
- If asked, confirm cancellation of the subscription to ensure the refund process can proceed.
- Be clear that the subscription renewed without notice or that the account was unused to strengthen your refund request.
If you purchased through Apple (iOS App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access Apple ID settings.
- Select Subscriptions.
- Find and tap the MyHeritage subscription.
- Tap Cancel Subscription if you want to stop future charges.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Select I'd like to, then Request a refund.
- Choose the reason for the refund request and select the MyHeritage subscription purchase.
- Submit your refund request.
- Check the status of your refund request on the same website after submission.
- Use messaging angles such as mentioning the subscription renewed without notice or the account was unused to improve your chances.
If you purchased through Google Play (Android devices):
- Open a web browser and go to play.google.com.
- Click your Profile picture at the top right.
- Go to Payments & subscriptions and then Budget & order history.
- Find the MyHeritage subscription order and click Report a problem.
- Select the option that best describes your situation.
- Complete the form and specify that you want a refund.
- Click Submit to send your refund request.
- If the refund is not granted within a few days or if the purchase was not delivered or working properly, contact MyHeritage customer support directly.
- Emphasize that the subscription renewed without notice or that you did not use the account to help your case.
If you purchased through Roku:
- Roku states that all content and subscriptions purchased directly through them are generally non-refundable except where specified otherwise.
- If you want to request a refund, you must contact Roku support at https://support.roku.com/contactus.
- Log in to your Roku account and submit a refund request explaining that the MyHeritage subscription renewed without notice or was unused.
- Because Roku's refund policies are strict, focus on being clear about the unexpected renewal or unused service in your messaging.
How to Contact MyHeritage
If you need assistance, here’s how you can get in touch with MyHeritage support team:
Tips and Tricks for Getting a MyHeritage Refund
- Contact MyHeritage on multiple channels including Twitter, Instagram, and Better Business Bureau (BBB) to increase chances of a refund.
- Be specific and firm in your language—state clearly you want a full refund due to accidental subscription or dissatisfaction.
- Include your Account ID or relevant subscription details to speed up the process.
- Escalate by sending direct messages on social media like Twitter, as users have reported refunds within minutes after doing so.
- Call the MyHeritage helpline (+1-800-987-900) if online cancellation is problematic.
- Cancel subscription properly via "My Purchases" page on their website to avoid future charges; merely closing your account doesn't stop the subscription.
- Try timing your refund request quickly—ideally within 30 days of purchase or charge to leverage MyHeritage's refund policy mentioned by users.
- Try accessing the cancellation page with different devices or browsers if you encounter technical issues like "page not found."
- Clear browser cache/cookies or switch devices if you face issues canceling online.
- Notify MyHeritage at least one day before renewal to avoid being charged for the next billing cycle.
- Use precise language such as "I am requesting a full refund due to accidental renewal/not satisfied with service" to avoid vague communications that might delay or deny refunds.
Why Do People Request Refunds from MyHeritage
- Forgetting to cancel a free trial before it auto-renews without prior reminder emails.
- Unexpected or higher-than-expected subscription renewal charges.
- Automatic renewal of subscriptions without explicit consent or clear notification.
- Charges after canceling a trial or subscription, leading to disputes and refund requests.
- Lack of reminder emails before trial ends or subscription renews.
- Difficulty canceling subscriptions or getting customer service to respond promptly.
- Feeling scammed or deceived due to the company's subscription practices.
- Financial hardship causing customers to seek refunds of unexpected charges.
- Subscription services no longer needed after completing family history or DNA analysis.
- Charges on accounts without premium subscriptions or without user sign-up.
- Delayed or partial refunds requiring persistence and escalation on social media or bank disputes.
MyHeritage Refund Script
Script
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Dear MyHeritage Customer Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue I experienced recently. I noticed an unexpected charge on my account that I did not authorize, and I am concerned about it.
I appreciate your assistance in resolving this matter and would be grateful if you could process my refund at your earliest convenience. Thank you for your attention to this issue.
Best regards,
MyHeritage Refund Policy
MyHeritage offers a 30-day money-back guarantee for its services. If customers are not satisfied with their purchase, they can request a refund within this period for a full refund of their payment.
The Easiest Way to Get a MyHeritage Refund
If you’re frustrated trying to get a refund from MyHeritage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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