Overview
Native Instruments is a company that makes software and hardware to help people create music and DJ. They offer virtual instruments and effects, sounds and sound libraries, and tools like Kontakt and Massive X synth. They also have hardware like keyboards and Maschine production systems for making music. For DJs, they have products like Traktor Pro 4 and other DJ gear. They offer bundles that combine different instruments and effects, a subscription service called 360 Subscription, and even some free products like Komplete Start. On their website, you can manage your products easily with Native Access, shop for gear, and get support if you need it.
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The information was gathered directly from the official Native Instruments website, which clearly lists and describes the main consumer services and products the company offers in simple terms.
How to Get a Native Instruments Refund: Step by Step
If you purchased through Native Instruments direct subscription:
- Go to the Native Instruments website and log in to your account.
- Navigate to the 'My Account' section and click on 'Subscription'.
- Click on the 'Manage My Subscription' tab.
- Cancel the subscription if needed by clicking 'Cancel'. Keep in mind the subscription remains active until the end of the current billing period.
- Since Native Instruments does not automatically refund started billing cycles, you must contact Native Instruments Purchase Support to request a refund.
- To contact support, go to the Native Instruments Support page.
- Click the 'Log in to contact support' button in the upper right corner and log in with your Native ID.
- If the Virtual Assistant cannot answer your refund question, it will connect you with a specialist or help you send an email ticket.
- In your message, emphasize that you seek a refund for the latest subscription charge, and note any billing errors or unused subscription period to increase the chance of success.
If you purchased through Apple subscription billing:
- Open a web browser and sign in to reportaproblem.apple.com using the Apple ID used for the Native Instruments subscription.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason for your refund request, such as "Subscription renewed without notice" or "I did not use the subscription."
- Choose the Native Instruments subscription purchase and submit the request.
- If your request is approved, the refund will be processed and may take some additional time to appear on your payment method.
- If you cannot find the purchase charge, check your email for "receipt from Apple" or "invoice from Apple" to identify the Apple ID used for the billing.
- Use messaging that highlights unexpected renewal or lack of usage to help your case.
How to Contact Native Instruments
If you need assistance, here’s how you can get in touch with Native Instruments support team:
Tips and Tricks for Getting a Native Instruments Refund
- Initiate refund requests within 14 days of purchase to increase chances of approval, especially before downloading or activating licenses.
- Be polite and patient in all communications, politely follow up if no response within a week.
- Submit refund requests via official support channels using the Order History section in your Native Instruments account to trigger internal handling.
- Mention specific reasons clearly such as accidental purchase or dissatisfaction before activation to build a case.
- If hardware related, act quickly because returns are usually limited to two weeks from receipt and use timely escalation if no responses.
- Persistently escalate via tickets or community forums requesting escalation can sometimes get attention from support staff.
- Avoid refusing shipment without confirmation from support as it can delay refunds.
- Use clear and factual language state your case simply and include order numbers and account details.
- Engage with community members for advice and emotional support, they often provide updated experiences and may share scripts or phrases that worked for them.
- Consider resale of licenses on third-party sites if refund is denied, as last resort.
- Check for any special seasonal sale delays and factor in longer wait times for refund processing during these periods.
Why Do People Request Refunds from Native Instruments
- Accidental purchase of products or bundles that customers already own.
- Software installation failures, such as the inability to install or update instruments and software.
- Software crashes and bugs after installation or during use.
- Problems with Native Access software, including update errors, download issues, and repair requests that do not resolve problems.
- Hardware compatibility issues or hardware that is not recognized by the system.
- Unsatisfactory product performance where software does not deliver promised features or consistently malfunctions.
- Customer dissatisfaction with customer service and refund handling, leading to refund requests.
- Legal rights under EU consumer law, such as the 14-day cooling-off period, which some users invoke to request refunds.
- License overlap where customers purchase products they already have licenses for and seek refunds.
Native Instruments Refund Script
Script
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Dear Native Instruments Support,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account which I believe was made in error. I have not used the product, and it has not been registered. Please let me know how to proceed with this request.
Thank you for your assistance.
Best regards,
Native Instruments Refund Policy
The refund policy of Native Instruments states that hardware can be returned within two weeks of receiving the order. However, registered download products are generally non-returnable, though exceptions may apply if the product hasn't been registered or used. For purchases made at retail stores, customers should contact the dealer for return or refund requests.
The Easiest Way to Get a Native Instruments Refund
If you’re frustrated trying to get a refund from Native Instruments—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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