Overview
PreTSA Pass is a company that helps everyday travelers get their TSA PreCheck pass easily and quickly. They guide you through the whole process, starting with filling out the online application, scheduling your interview, and getting your TSA PreCheck membership. They make sure the application is done right the first time to avoid mistakes and offer support whenever you need it. If, for some reason, you don't get the pass because of an error they made, they'll refund their service fee. It's like having a helper to make travel simpler and faster by getting you through airport security quicker.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information is taken directly from the official PreTSA Pass website, which details their main services and how they assist customers with the TSA PreCheck application process in simple language suitable for consumers.
How to Get a pretsa-pass-us Refund: Step by Step
If you purchased through PreTSA Pass directly:
- Locate your order confirmation email from PreTSA Pass which contains your phone number and order details.
- Call the customer support number provided: (321) 325-8279.
- If you prefer written contact, visit the contact page at PreTSA Pass's website to use the contact form or find the mailing address: 530-B Harkle Road STE 100 Santa Fe, NM 87505.
- Explain your situation emphasizing that your application was rejected due to an error on the form that PreTSA Pass could not fix, as this is the valid reason for a refund.
- Request a refund explicitly for the service fee of $149 paid to PreTSA Pass, noting that the government fee of $85 is non-refundable.
- If your order is incomplete, mention that you understand a $15 processing fee may be deducted per their terms.
- Follow any additional instructions from the support team to complete your refund request.
How to Contact pretsa-pass-us
If you need assistance, here’s how you can get in touch with pretsa-pass-us support team:
Tips and Tricks for Getting a pretsa-pass-us Refund
- Be persistent: Keep following up regularly and don’t accept an initial refusal; multiple contacts improve chances.
- Use polite but firm language: Start with respectful requests, and escalate tone only if met with unresponsiveness.
- Request escalation: Ask to speak to a supervisor or manager if frontline representatives deny refund.
- Highlight payment errors or service non-delivery: Emphasize if the service was not provided or if charges were incorrect.
- Time your requests strategically: Contact during mid-week days and business hours for higher chance of reaching decision makers.
- Document everything: Keep records of all communications, receipts, and confirmations to support your claim.
- Leverage chargeback or dispute options with your bank or credit card: Mentioning a dispute sometimes motivates the company to refund to avoid it.
- Stay calm and professional: Avoid aggressive or threatening language which can reduce goodwill.
- Be clear and concise: State your case clearly, including the amount paid, date, and reason for refund.
- Use social proof or mention online forums: Sometimes stating you have checked others’ experiences and expect fair treatment adds pressure.
Why Do People Request Refunds from pretsa-pass-us
- Failure to provide promised services: Customers often request refunds because the service advertised, such as TSA PreCheck application assistance, was not delivered as expected.
- Scam accusations: Many users feel they were scammed, as the website charges fees for services that can be done for free through official channels.
- High service fees: Complaints about paying substantial fees ($148.95 or more) for processing or preparation which customers later regret or find unnecessary.
- Completed orders with dissatisfaction: Refunds are denied if the order is marked complete, even if customers remain unsatisfied with results.
- Processing or administrative fee deductions: If a refund is issued for incomplete orders, a $15 processing fee is deducted, which some customers dispute.
- Misleading or unofficial site appearance: Customers confuse the site for official government TSA sites and request refunds after realizing the mistake.
- No refund policy enforcement: The site enforces a strict no refund if services are completed, frustrating customers who feel the service was inadequate.
pretsa-pass-us Refund Script
Script
Copy
Dear Pretsa Pass Team,
I hope this message finds you well. I am writing to formally request a refund for my recent purchase as I encountered a billing issue that has caused some dissatisfaction. It appears there was an accidental charge that I did not authorize.
I would greatly appreciate it if you could process this refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
pretsa-pass-us Refund Policy
PreTSA Pass's refund policy states that refunds may be issued at their discretion. If an order is completed, no refund will be given, but if the order is not complete, a refund can be issued minus a $15 processing fee. Additionally, the company reserves the right to pursue legal remedies if any amount owed is not paid.
The Easiest Way to Get a pretsa-pass-us Refund
If you’re frustrated trying to get a refund from pretsa-pass-us—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
