Overview
Riot Games is a company that makes and supports fun, player-focused video games. They started in 2006 and have grown to a big team working all over the world. Some of their most popular games are League of Legends, a game with lots of characters and stories; VALORANT, a first-person shooting game; Teamfight Tactics, a strategy game; and Wild Rift, a mobile version of League of Legends. They also have other games like Legends of Runeterra, a card game, and some fighting and trading card games. Riot Games cares a lot about their players and creating welcoming and fair play for everyone who loves their games.
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The description is based directly on the official Riot Games 'Who We Are' page which clearly explains their history, main games, and their focus on player experience in simple terms suitable for a consumer audience.
How to Get a Riot Games Refund: Step by Step
If you purchased through Riot Games directly (card purchases, gift cards):
- Log in to your Riot Games account at riotgames.com.
- Open the Riot Games client or visit the Riot support website.
- For unused content purchased within the last 14 days that is refundable (e.g., champions, skins), use the in-client refund option if available:
- If you do not see the refund option, wait 15-30 minutes and restart the client before trying again.
- If it still doesn’t show, proceed to submit a refund ticket.
- For content not refundable in-client (e.g., rune pages, Riot ID changes, summoner icons, chromas), submit a support ticket.
- To submit a ticket:
- Go to riotgames.com support section or directly to the refund request page.
- Log in to your Riot account.
- Select the request type "In-Game Question/Issue & In-Game Content Refund" when submitting a ticket.
- Attach screenshots or receipts of the purchase to speed up processing.
- If unauthorized charges appeared on your card, you can report them by submitting the unauthorized charge form on Riot support or by submitting a ticket for account recovery if you cannot access your account.
- When requesting a refund in the ticket, emphasize:
- That the purchase was accidental or the content remains unused (within allowed time frames).
- That the subscription or charge was unexpected or unrecognized.
- Wait 3-5 business days for the refund to be processed back to your original payment method.
How to Contact Riot Games
If you need assistance, here’s how you can get in touch with Riot Games support team:
Tips and Tricks for Getting a Riot Games Refund
- Submit your refund request promptly, ideally within 14 days of purchase, as Riot is more likely to approve recent transaction refunds.
- Write your support ticket in clear, polite English, even if it’s not your native language, as tickets in English reportedly get better attention.
- Be concise and factual in your request—explain what happened clearly and calmly without demanding or threatening.
- If denied initially, submit a follow-up ticket as a new request rather than replying to the old one to increase chances of escalation.
- Avoid mentioning Riot’s official refund policy and instead appeal to the support agent’s discretion and understanding.
- Mention any extenuating circumstances such as accidental purchases or unauthorized transactions to build empathy.
- Timing your request outside peak hours (e.g., early morning or late evening) might get you a more attentive support agent.
- Don’t request multiple refunds for the same item/account as Riot generally allows one refund per account/item.
- Be patient but persistent; if your request is rejected, wait a day or two then try again with slightly adjusted wording.
- Use Riot’s ticket system for formal requests—discussions on forums or social media generally do not result in refunds.
Why Do People Request Refunds from Riot Games
- Accidental purchases where the buyer did not intend to buy the content.
- Regretted purchases where buyers changed their mind shortly after purchase.
- Unused content bought within the last 14 days can be refunded (e.g., champions, skins).
- Bugged or faulty content issued refunds automatically by Riot ("Riot Returns").
- Purchases during closed beta that are eligible for refunds.
- Account compromise purchases that were unauthorized may be reversed.
- Refund tokens usage allows refunds for certain content up to 90 days (specific to League of Legends and Teamfight Tactics).
- Non-refundable paid content includes gifts, boosts, bundles, chests, promotional items, and earned content due to complications like immediate activation or third-party involvement.
- Items considered used, such as champions played in-game, gun skins upgraded in VALORANT, or cards used in Legends of Runeterra, are generally non-refundable.
- Refund limitations due to payment methods such as gift cards that cannot be refunded through Riot Games.
Riot Games Refund Script
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Hello Riot Support,
I hope this message finds you well. I am writing to request a refund for an accidental charge I recently encountered while making a purchase on your platform. Unfortunately, the transaction has led to some billing issues that I did not intend to incur.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
Riot Games Refund Policy
Riot Games has a refund policy that allows refunds for unused items purchased within the last 14 days, including in-game premium currency, champions, and skins. Refund requests can be made through the user's account or Player Support portal, with specific restrictions on payment types and additional rules for games like League of Legends and Teamfight Tactics regarding refund tokens.
The Easiest Way to Get a Riot Games Refund
If you’re frustrated trying to get a refund from Riot Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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