Overview
Rocket Resume is a website that helps you create a great resume quickly and easily. It offers smart tools and over 2 million resume templates that you can grab or customize to fit your needs. The site also suggests pre-written bullet points that match different industries to make your resume look professional. You can build your resume in about 10 minutes and then download it or share it directly with hiring managers. There's even a free resume builder on the site to get you started without any cost.
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The information comes directly from the Rocket Resume homepage, which clearly states the main services and features of their platform in simple and user-friendly terms.
How to Get a Rocket Resume Refund: Step by Step
If you purchased through Rocket Resume website (credit/debit card, Apple Pay, Google Pay):
- Visit rocket-resume.com and log into your account.
- Contact Rocket Resume customer service during their hours (Weekdays 8:00 AM - 8:00 PM CST, Weekends 12:00 PM - 4:00 PM CST) using one of these methods:
- Live chat via the Help button on the website
- Email support@rocket-resume.com
- Call 1 (888) 586-8975
- Explain that you want a refund specifically for your recent charge, mentioning reasons such as inadvertent subscription renewal or unsatisfactory service to improve success chances.
- If requested, cancel your subscription via the account edit page but emphasize you want a refund, not just cancellation.
- If Rocket Resume does not grant a refund, consider disputing the charge through your bank using a chargeback:
- Register with your bank's dispute resolution system.
- Provide details of the charge and reasons for refund request.
- Submit the dispute; bank decisions can take up to 50 days.
If you purchased through Apple Pay:
- On any web browser, go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then choose "Request a refund."
- Select the purchase or subscription related to Rocket Resume.
- Provide a reason for your refund request and submit.
- If your subscription is still active, consider canceling it to prevent further charges.
- Check your refund status on the same site after 24-48 hours.
- Mention that the subscription renewed without your notice or that you did not use the service to increase chances of approval.
If you purchased through Google Pay:
- Go to play.google.com on a web browser.
- Click your profile picture at the top right, then select "Payments & subscriptions. "
- Go to "Budget & order history."
- Find the Rocket Resume purchase and click "Report a problem."
- Select an option that fits your case and explain you want a refund.
- Complete the form and submit it.
- Expect a response within 1 to 4 days.
- For best results, emphasize if the charge was unexpected or the service was unsatisfactory.
How to Contact Rocket Resume
If you need assistance, here’s how you can get in touch with Rocket Resume support team:
Tips and Tricks for Getting a Rocket Resume Refund
- Contact support promptly during the 14-day trial period to have the highest chance of success.
- Use clear, polite, yet firm language highlighting specific problems like accidental auto-renewal charges or poor service quality.
- Emphasize technical issues or double payments as valid reasons for a refund.
- Request a refund via multiple channels: email (support@rocket-resume.com), live chat on their website, and phone (1-888-586-8975) to increase visibility.
- Be aware of customer service hours (Weekdays 8 AM-8 PM CST, Weekends noon-4 PM CST) to contact at optimal times.
- If denied, escalate by disputing charges through your bank or credit card issuer citing unauthorized charges or poor service.
- Cancel subscription 3-5 days before renewal to avoid unexpected charges in the future.
- Keep records of all communications including dates, names, and what was said to support your case if escalation is needed.
- Some users found success by appealing to customer service supervisors or mentioning filing complaints with the Better Business Bureau.
- Timing matters: initiate refund requests close to when the charge appears to show vigilance and urgency.
- Use professional and concise language in refund requests to be taken seriously—avoid threats or emotional language.
Why Do People Request Refunds from Rocket Resume
- Forgot to cancel subscription after the trial period, resulting in automatic charge.
- Inadequate quality: dissatisfaction with customization features or templates offered.
- Inadequate customer service: poor communication or not receiving entitled services.
- Technical difficulties: website malfunctions, features not working properly, or resumés failing to download.
- Double payments: being charged twice for one subscription.
- Unrecognized payments: transactions appearing on bank statement that user does not recall making.
- Misleading claims about number of templates available leading to disappointment.
Rocket Resume Refund Script
Script
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Dear Rocket Resume Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I experienced with my recent account charge. Unfortunately, I did not intend to authorize this payment and believe it was processed accidentally.
I would greatly appreciate it if you could review this matter and consider issuing a refund at your earliest convenience. Thank you for your help with this issue, and I look forward to your prompt response.
Best regards,
Rocket Resume Refund Policy
Rocket Resume allows refunds during a 14-day trial period. After that, refunds are dealt with on a case-by-case basis for various reasons including service quality issues or double payments, but the company has discretion in granting them.
The Easiest Way to Get a Rocket Resume Refund
If you’re frustrated trying to get a refund from Rocket Resume—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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