Overview
RoosterMoney is a service that helps kids learn about money through a prepaid debit card and an easy-to-use app. The main features include a prepaid card for kids aged 6 to 17 that parents can control safely, a virtual money tracker to keep up with pocket money, spending, and savings, and a chore manager that helps kids earn money by doing chores. There is also a star chart to encourage good habits. The goal is to make it simple for kids to understand money while making it fun, and for parents to manage allowances and guide their kids' spending and saving.
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The information is directly from RoosterMoney's official website, summarizing their key services and features in straightforward, consumer-friendly language. It covers the prepaid card, app features, chore management, and the educational purpose targeting kids and parents.
How to Get a roostermoney Refund: Step by Step
If you purchased through RoosterMoney direct billing:
- Contact RoosterMoney customer support by phone at 0203 984 8422 or email hello@roostermoney.com.
- Request a refund for your RoosterMoney membership subscription, specifying if you want a refund for any available funds that remain unused on your account.
- If within the 14-day cooling off period from activation, mention this to help expedite the refund process.
- If you have already canceled your subscription, confirm the termination date and ask for redemption of any available funds on your account.
- Provide your verified bank details for the refund to be credited via bank transfer, ensuring your account is in good standing.
- Allow 8-10 working days for the refund to process and reflect in your bank account after the refund is approved.
- If your available funds are less than £5 upon cancellation, explicitly state whether you want the funds refunded or donated to charity.
If you purchased through Apple App Store:
- Open a web browser and go to reportaproblem.apple.com and sign in with the Apple ID used for the RoosterMoney subscription.
- Click "I'd like to," then select "Request a refund," and choose the reason that best applies to your refund request.
- Select your RoosterMoney subscription from the list of purchases and submit your request.
- Wait 24-48 hours for a response to your refund request.
- If your subscription renewed without notice or you did not use the service, mention this when selecting the reason for a refund, as this angle often increases success.
- Check your email for updates or go back to reportaproblem.apple.com to check your refund status.
If you purchased through Google Play Store:
- Go to play.google.com/store/account and sign in with the Google Account used to buy the RoosterMoney subscription.
- Click your profile icon at the top right, then select "Payments & subscriptions."
- Select "Budget & order history" and find the RoosterMoney subscription purchase.
- Click the purchase, then select "Request a refund" or "Report a problem."
- Choose the reason that best fits your situation, such as the subscription renewing unexpectedly or the app not working as expected.
- Submit your refund request and wait for an email confirmation of the decision.
- Emphasize that the subscription was unused or renewed without your consent when choosing the refund reason for better success.
How to Contact roostermoney
If you need assistance, here’s how you can get in touch with roostermoney support team:
Tips and Tricks for Getting a roostermoney Refund
- Contact customer support early via phone at 0203 984 8422 and email hello@roostermoney.com, especially within the 14-day cooling off period.
- Be specific about the refund reason, such as unused funds or accidental subscription renewal.
- Cancel subscription before requesting a refund and ask for redemption of any remaining funds.
- Provide verified bank details for smooth refund processing by bank transfer.
- Use multiple contact channels including email and in-app support to increase chances of response.
- Be persistent yet polite in follow-ups, sending reminders before and after the 8-10 working days processing window.
- Document everything: save dates, transaction details, screenshots, and correspondences to support your case.
- Escalate the issue to higher support levels or management if initial requests are ignored or declined.
- Request confirmation of refund processing and expected timeframe to hold them accountable.
- Quote previous refund offers or promotions to strengthen your refund argument.
- For App Store purchases: request a refund via reportaproblem.apple.com within 24-48 hours of the charge.
- For Google Play purchases: request a refund via play.google.com/store/account following their process similarly.
- Consider a chargeback through your bank if RoosterMoney is unresponsive after multiple attempts.
- Monitor forums and communities for emerging tips or changes to refund tactics.
- Example polite language: “Dear RoosterMoney Team, I am writing regarding an accidental charge for a subscription renewal and request assistance processing a refund.”
Why Do People Request Refunds from roostermoney
- Unauthorized or incorrect transactions – Users seek refunds when transactions appear without their authorization or seem to be executed incorrectly.
- Expired gift vouchers – Refunds are requested if gift vouchers are unused and still valid before expiration.
- Technical issues with purchases – Problems such as not receiving purchased items in the app or virtual goods (e.g., loading events not giving expected rewards) lead to refund requests.
- Card declined or spending limit issues – Users experience declined payments or spending limits that restrict usage, sometimes affecting essential purchases like food.
- Slow or unhelpful customer service – Customers request refunds when support is slow to respond or unable to resolve issues effectively, especially in urgent situations.
- Complex or confusing app user experience – Complexity or lack of clarity in virtual versus real money management causes dissatisfaction and refund requests.
- Account or card cancellation related refunds – On cancelling cards or accounts, users may request refunds of remaining balances or unused funds.
- Security measures affecting card usability – Security processes sometimes block card usage, leading to refund requests when access to funds is restricted.
roostermoney Refund Script
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Dear RoosterMoney Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. It seems that I have been accidentally charged for a subscription that I did not intend to renew. I am quite disappointed as this was not my expectation, and I believe I am entitled to a refund for this charge.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
roostermoney Refund Policy
Rooster Money offers a statutory 14-day “cooling off” period after activating a Rooster Card, during which you can cancel your account and receive a refund of any unspent funds. If you spend from your Rooster Card or after the cooling-off period, refunds will not include these amounts, but processing can take 5-10 working days. Additionally, for unauthorized transactions, you must report issues within 13 months for possible refunds, which will be processed promptly after verification.
The Easiest Way to Get a roostermoney Refund
If you’re frustrated trying to get a refund from roostermoney—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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