Overview
Sam and Colby offer a unique experience focused on paranormal exploration through their XPLR Club. They provide weekly paranormal challenges where members can investigate and uncover the unknown alongside them. Members get access to exclusive paranormal investigations, reactions from Sam and Colby to community stories, monthly live Q&A sessions, behind-the-scenes videos, early merchandise access, and a friendly community to share stories and theories. It’s like joining a club of friends who love the supernatural and want to explore it together.
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The information comes directly from their official site, describing their main service, the XPLR Club, in simple terms fitting a consumer audience.
How to Get a samandcolby Refund: Step by Step
If you purchased through PayPal:
- Go to the PayPal website or app and log into your account.
- Navigate to 'Activity' and select the payment made to samandcolby.com or XPLR Club.
- Use the seller's contact info on the payment details page to message them directly requesting a refund.
- If there is no response or refund is denied, open a dispute via PayPal's Resolution Center within the dispute-filing timeframe.
- In the dispute messaging, emphasize that the subscription renewed without your explicit consent or you did not receive the expected service.
- If the issue is unresolved in the dispute, escalate it to a claim for PayPal investigation and resolution.
- If refunded, the money will return to your original payment method linked to your PayPal account.
If you purchased through a Credit or Debit Card directly:
- Check your card statement to identify the charge related to samandcolby.com or XPLR Club.
- Contact your card issuer's customer service by phone or through their website or app.
- Request to dispute the charge with them, citing that the subscription renewed without your consent or the service was not as represented.
- Follow any instructions they provide to formalize your dispute.
- Provide any evidence of your subscription or communication attempts with samandcolby.com that support your dispute.
- Monitor the dispute process and respond to any requests from your card issuer promptly.
- If successful, the disputed amount will be refunded to your card.
How to Contact samandcolby
If you need assistance, here’s how you can get in touch with samandcolby support team:
Tips and Tricks for Getting a samandcolby Refund
- Contact the support team directly via the official email help@samandcolby.com for refund requests rather than relying on official policy pages.
- Initiate refund requests before the merchandise has shipped; refunds are more likely if the item is still in the warehouse or shipping has not started.
- Use polite and clear language specifying your order details, issue and asking for a refund clearly.
- Escalate by persistently following up via email if you do not get a response initially.
- Be prepared that sometimes only replacements are offered, and not refunds; insist firmly on refund if replacements aren’t acceptable to you.
- If refund is denied or delayed, consider reselling the merchandise on resale sites as a last resort.
- Timing is key: avoidance of refund requests after shipping starts increases success chances.
- Highlight any quality or production delays as reasons supporting your refund claim.
- Do not rely on company social media responses alone; official email contact is preferred for escalations.
Why Do People Request Refunds from samandcolby
- The product is flawed
- The print quality of the product is poor
- The final product is materially different than the image on the product page
- The product received is a different size or image than what was purchased
- The size chart on the website is incorrect
- Order cancelation or modification within 24 hours of original order
- Returns for processing refunds after shipping (product must be sent back)
samandcolby Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to formally request a refund due to an accidental charge that appeared on my account. I have reviewed your refund policy and understand that I am within the 30-day window to request this.
I appreciate your attention to this matter and look forward to your prompt assistance in processing my refund.
Thank you for your understanding.
Best regards,
samandcolby Refund Policy
Sam and Colby's refund policy states that once a purchase is made, it is final and no refunds are issued for digital products. However, if subscriptions are canceled, they will remain active until the end of the current billing cycle, but there is no prorated refund available.
The Easiest Way to Get a samandcolby Refund
If you’re frustrated trying to get a refund from samandcolby—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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