Overview
ScalaCube is a company that offers easy and affordable game server hosting. They provide dedicated or virtual game servers for popular games like Minecraft, Ark, Rust, Valheim, and many more. You can rent a server with just one click and enjoy features like unlimited player slots, mod and plugin support, instant setup, and the ability to customize your server. They also offer strong security with DDoS protection, backups, low latency, and 24/7 customer support. ScalaCube makes managing your game servers simple with their unified control panel and a special app to help with server management and launching games. Prices start from just $2 a month with no setup fees and discounts for new users.
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The information was gathered directly from the ScalaCube official homepage, where their main services and features are clearly listed in simple terms suitable for consumer understanding.
How to Get a ScalaCube Refund: Step by Step
If you purchased through Scalacube.com (Direct Payment):
- Log into your Scalacube account at scalacube.com.
- Navigate to the Support page and click on "New Ticket."
- Select the ticket subject as "Refund Payment / Cancel Subscription."
- If refunding a payment on an existing account, select the specific purchase you wish to refund.
- If refunding a payment on a newly created account, provide payment details including the date, amount, last 4 digits of your credit/debit card, or PayPal email.
- Provide a detailed explanation of your refund request focusing on clear facts related to the purchase.
- Send the ticket and wait for support staff to respond (usually within minutes).
- Note: Payments older than a couple of months or where the service was used post-payment are less likely to be refunded.
How to Contact ScalaCube
If you need assistance, here’s how you can get in touch with ScalaCube support team:
Tips and Tricks for Getting a ScalaCube Refund
- Open a support ticket promptly and clearly state your refund request with detailed reasons.
- Use polite but firm language emphasizing dissatisfaction and inability to use the service as promised.
- Escalate by repeatedly opening new tickets referencing previous ticket numbers to keep pressure.
- Claim technical issues or performance problems like underpowered server specs not matching advertised capabilities.
- Highlight policy contradictions, such as promises of refund within 15 days made by support despite stated no-refund policy.
- Document all communications meticulously to have evidence for disputes or chargebacks.
- Submit a chargeback claim through your payment provider (PayPal, credit card) as a last resort if ScalaCube refuses refund.
- Initiate chargeback soon after requesting refund to increase success chances before company delays or ignores your case.
- Avoid aggressive or hostile language which may harm chances; remain calm and factual.
- Time your refund request shortly after payment or service activation when leverage is highest.
Why Do People Request Refunds from ScalaCube
- Forgetting to cancel subscriptions and being charged unexpectedly.
- Server instability with servers not working consistently.
- Slow customer support response times causing frustration.
- Inability to join the purchased server leading to dissatisfaction.
- Refusal of refund requests when service does not support transferred games or specific needs.
- Issues due to insufficient hosting plans that do not meet user requirements.
- User error or misunderstanding of service features contributing to refund requests.
- Automatic renewal charges prompting refund requests shortly after payment.
- Disappointment with company review handling and perceived prioritization of money over customer service.
ScalaCube Refund Script
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Dear ScalaCube Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not intend to authorize. I believe this may have been a misunderstanding during the subscription process.
I would appreciate it if you could assist me in processing a refund for this charge. Thank you for your prompt attention to this matter.
Best regards,
ScalaCube Refund Policy
ScalaCube's refund policy states that refunds are only processed for valid reasons or automatic transactions. Users must submit a refund request through the support page, and refunds for payments made several months ago are less likely to be granted, especially if the server was used after payment.
The Easiest Way to Get a ScalaCube Refund
If you’re frustrated trying to get a refund from ScalaCube—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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