Overview
ScanGuard is a user-friendly security company that offers powerful antivirus protection to keep your devices safe from malware and viruses. They have a super-fast antivirus engine that works quietly in the background to catch and remove harmful files. Besides antivirus, ScanGuard provides privacy tools to protect your personal data from fraud, and features like a VPN for safe browsing, a password manager to keep your passwords secure, and an ad blocker to stop annoying ads. Their apps work on desktop and mobile devices, including iPhones, iPads, and Android phones, helping speed up and optimize device performance. They even offer a free antivirus scan to detect any problems and help fix them, with an option to upgrade for full, real-time protection.
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Information was gathered directly from ScanGuard's official website describing their services in accessible language suitable for consumers. It highlights the main antivirus features, privacy tools, additional security features, and compatibility with multiple devices, all phrased simply to match a friend-to-friend explanation.
How to Get a ScanGuard Refund: Step by Step
If you purchased through credit or debit card on Scanguard.com:
- Log in to your Scanguard account on the website.
- Navigate to the billing history page to review and identify the charge you wish to dispute.
- Send an email to unrecognised@scanguard.com with the following details to request a refund:
- Last 4 digits of the charged card
- Name embossed on the card
- Address the card is registered to
- Date and amount of the charged transaction
- In your email, mention that the charge was unrecognized or unauthorized and request a refund accordingly.
- Wait for the confirmation email from Scanguard that your refund request has been approved (refunds are typically processed within 24 to 48 hours but can take up to 7 working days).
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to your Activity and locate the Scanguard transaction.
- Click on the transaction details and select Report a problem.
- Choose the option related to unauthorized or incorrect charges and submit the refund request.
- In your communication, emphasize that you did not authorize the charge or that the subscription renewed without notice to increase your chances of a refund.
If you purchased through Apple App Store:
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap your Scanguard subscription.
- Tap Cancel Subscription if it's still active to stop future charges.
- Go to the Report a Problem page on Apple's website (reportaproblem.apple.com).
- Sign in with your Apple ID and locate the Scanguard purchase.
- Click Report a Problem and select the option stating the subscription renewed without your consent or you did not use the subscription.
- Submit the refund request.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select Payments & Subscriptions.
- Tap Subscriptions and find your Scanguard subscription.
- Tap Cancel Subscription to stop future payments if it's active.
- Tap Refund or Report a Problem within the subscription details, if available.
- If no direct refund option is present, go to Google Play's refund form and submit a request explaining that the subscription renewed without your notice or that you did not use the service.
How to Contact ScanGuard
If you need assistance, here’s how you can get in touch with ScanGuard support team:
Tips and Tricks for Getting a ScanGuard Refund
- Act quickly: Initiate refund requests as soon as possible within the money-back guarantee period.
- Use clear and polite language: Clearly state that the product did not meet expectations or caused issues, and request a refund professionally.
- Document all communication: Keep records of emails, chats, and refund requests to escalate if needed.
- Escalate to multiple contacts: Start with support@scanguard.com, then complaints@scanguard.com, and if needed, use billing@scanguard.com and unrecognised@scanguard.com for payment disputes.
- Timing matters: Refund responses may take up to 5 days; check spam folders for confirmation emails.
- Request cancellation and refund confirmation: Ask for written proof that your account is cancelled and your refund is processed.
- Leverage payment provider: If refund is delayed or partial, escalate by disputing the charge through PayPal or credit card company.
- Uninstall the software immediately: Some users noted uninstalling and explaining failure to perform as advertised helped strengthen refund requests.
- Express dissatisfaction publicly: Leaving reviews on platforms like Trustpilot or forums can lead to faster company responses.
- Be persistent but calm: Repeated follow-ups often lead to resolution, avoid aggressive language that may block communication.
Why Do People Request Refunds from ScanGuard
- Unexpected charges or unauthorized payments (e.g., PayPal debits).
- Difficulties in cancellation process leading to unwanted charges.
- Issues with specific product features such as the VPN or browser history cleaner.
- Poor software performance on certain devices like Mac.
- Disappointment with marketing practices during membership setup.
- Inability to get rid of the free trial version of the software.
- Customer service dissatisfaction regarding support and refund handling.
- Unfulfilled refund amounts leading to requests for full refunds.
ScanGuard Refund Script
Script
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Dear ScanGuard Support,
I hope this message finds you well. I am writing to address a billing issue I've encountered. I noticed an accidental charge on my account associated with the recent subscription renewal that I did not authorize. I was under the impression that my trial period had not yet ended, and therefore, I was surprised to see this charge.
Given the circumstances, I would greatly appreciate it if you could process a refund for this charge. I have always valued your service, but this experience has been somewhat disappointing. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name] [Your Email Address] [Your Phone Number]
ScanGuard Refund Policy
ScanGuard offers a refund policy that allows full refunds within the first 30 days of your subscription if you are not satisfied with their service. Refund requests are typically processed within 24 to 48 hours from approval, but may take up to 7 working days to complete depending on the payment method used.
The Easiest Way to Get a ScanGuard Refund
If you’re frustrated trying to get a refund from ScanGuard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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