Overview
Scribd is a digital reading subscription service that lets you explore a huge collection of ebooks, audiobooks, and documents. With a Scribd subscription, you get access to a library of over half a million books including bestsellers, new releases, and exclusive titles through Everand. You can also download and read documents uploaded by a global community on Scribd, and access professional presentations on SlideShare. Subscribers can read and listen offline on mobile devices using the Everand app, which is available on iOS and Android, or browse on any computer or smartphone. There’s also a free trial for new users to try out all these features. It’s a simple way to get lots of reading and learning materials all in one place, without ads, and with personalized recommendations.
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The information is directly from the official Scribd website and support articles, which clearly describe the services offered to consumers in simple terms.
How to Get a Scribd Refund: Step by Step
If you purchased through Scribd.com:
- Gather all purchase information including order number (from email receipt), username, email address linked to the Scribd account, purchase amount, date and time of the charge.
- If paid by credit card: Note the last four digits of the card, card type (Visa, MasterCard, etc.), and cardholder name.
- If paid via PayPal: Note the PayPal email and transaction number.
- If paid via Google Pay, Apple Pay, or similar, provide the last four digits of the token card number.
- Contact Scribd's support team through their support request form at https://support.scribd.com/requests/new.
- Submit a detailed refund request including all gathered purchase information and note that the refund is requested within 30 days of the charge.
- Wait for Scribd to process the refund to the same payment method used at purchase; partial refunds are not offered.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your profile picture at the top right corner.
- Click "Payments & subscriptions," then select "Budget & order history."
- Find the Scribd subscription order and click "Report a problem."
- Select the option that best describes your issue and complete the form, clearly stating you want a refund.
- Submit the request and wait for a decision, which usually happens within 24 hours but may take up to 4 days.
- If you want a refund, you must cancel the Scribd subscription through Google Play to proceed with the refund process.
If you purchased through Apple App Store:
- Sign in to reportaproblem.apple.com with the Apple ID used for the Scribd subscription purchase.
- Tap or click "I'd like to," then select "Request a refund."
- Choose the reason for the refund request and click "Next."
- Select the Scribd subscription or app purchase, then click "Submit."
- Optionally, cancel the subscription through the Apple App Store if you no longer want it.
- Wait 24 to 48 hours for Apple's decision and check your refund request status on the same website.
If you purchased through Roku:
- Note that Roku subscriptions are generally pre-paid and non-refundable as per Roku's policy.
- If you believe you are entitled to a refund, you should cancel the Scribd subscription on Roku to prevent future charges by doing the following:
- Open your Roku device and go to the Home screen.
- Navigate to "Settings" > "Subscriptions."
- Select the Scribd subscription and choose "Cancel Subscription."
- Contact Roku support to inquire about the possibility of a refund as Scribd cannot directly issue a refund for Roku purchases.
How to Contact Scribd
If you need assistance, here’s how you can get in touch with Scribd support team:
Tips and Tricks for Getting a Scribd Refund
- Cancel subscription the day before the renewal date to avoid charges and have full access until the next billing.
- Contact Scribd support immediately after an unauthorized charge, explaining the situation calmly and requesting a refund.
- Be persistent and patient; refunds may take 5+ working days to appear on your card.
- Dispute the charge through your payment provider (bank, credit card, PayPal) if Scribd is unresponsive or delays excessively.
- If payment was through Apple, contact Apple Support as they can often initiate the refund.
- Use clear and polite language when communicating with support to improve your chances of success.
- Escalate the issue either through Scribd’s official contact form or by filing chargebacks/refunds via your financial institution.
- Share your experience on public forums like Reddit to gain community advice and occasionally company attention.
- Keep records of all communications and refund requests in case further action is needed.
- Some users found calling their bank directly to dispute charges was faster than waiting on Scribd customer service.
Why Do People Request Refunds from Scribd
- Technical issues caused by Scribd that prevent use of the purchase, potentially offering a replacement or a refund.
- Fraudulent use of your account by a third party.
- Payment errors where Scribd charged you incorrectly.
- Unexpected or defective content that differs drastically from the preview or is defective.
- Unused subscription time within 30 days of the charge, if the service has not been used.
Scribd Refund Script
Script
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Dear Scribd Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an unexpected charge on my recent statement that I believe was made in error. I did not intend to authorize this charge and would appreciate your assistance in resolving this matter.
I kindly request a refund for this charge at your earliest convenience. Thank you for looking into this issue, and I look forward to your prompt response.
Best regards,
[Your Name]
Scribd Refund Policy
Scribd's refund policy allows customers to request a refund within 30 days of a charge, provided they meet certain conditions, such as technical issues, fraudulent charges, or receiving significantly defective content. Refunds are processed to the original payment method, and no refunds are granted for charges over 30 days old, nor for partial subscriptions used during this period.
The Easiest Way to Get a Scribd Refund
If you’re frustrated trying to get a refund from Scribd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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