Overview
Self Inc offers easy tools for building credit and saving money. They have a Credit Builder Account that helps you build your credit without a hard credit check and reports your progress to all three major credit bureaus. You can also get a secured Self Visa Credit Card that boosts your spending power, has a high approval chance, and is quick to apply for, all while helping you build credit. Additionally, they report your on-time rent payments to credit bureaus, so paying rent can help your credit too. Overall, Self Inc makes it simple to build credit and save money step-by-step, with support available if you need it.
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The description summarizes the main consumer-focused services described directly on the official Self Inc website, including the Credit Builder Account, secured credit card, and rent reporting, all aimed at helping users build credit easily and safely.
How to Get a Self Refund: Step by Step
If you purchased through Self Credit Builder Account (main recurring service):
- Call the Self customer service at 877-883-0999 and choose option 1 to reach the refund or billing department.
- When prompted, verify your identity with your account details if calling from a number not on file.
- Explain that you want to request a refund for the recurring membership or subscription charge.
- If your account is still active, be prepared that cancellation might be necessary to initiate the refund process.
- Request the refund to be applied back to the payment method on file.
- Confirm and note the estimated timeline for refund processing as given by the representative.
How to Contact Self
If you need assistance, here’s how you can get in touch with Self support team:
Tips and Tricks for Getting a Self Refund
- Be persistent and patient: Repeatedly follow up via email or phone calls, documenting each interaction and date.
- Use firm but polite language: Clearly state your refund request, emphasizing your rights and the amount owed without being confrontational.
- Escalate to supervisors or managers: If initial customer service reps are unhelpful, ask to speak with higher-level staff.
- Leverage official complaint channels: Mention filing complaints with the Consumer Financial Protection Bureau (CFPB) and Better Business Bureau (BBB) to prompt faster resolution.
- Verify your account details: Confirm your bank account and mailing address are correct to avoid refund delays.
- Request a cancellation of any lost payment attempts and ask for a direct bank transfer instead of a check to ensure receipt.
- Initiate refund requests promptly: Start the process soon after closure or cancellation to avoid prolonged waiting.
- Highlight credit impact concerns: Mention how delays in refund affect your credit score to encourage quicker action.
- Share your frustrations calmly but clearly: Mention suspected mishandling or fraud if applicable, to put pressure on the company.
- Use online forums and social media: Publicly sharing your experience can sometimes expedite responses.
- Avoid aggressive or threatening language as it might slow down the process.
- Keep all communication written to have a record for any disputes or escalation.
Why Do People Request Refunds from Self
- No refund of deposits after account closure, despite assurances and account confirmed closed.
- Inaccurate credit reporting such as late payments reported when payments were on time, causing credit score damage.
- Automatic payments failure due to bank return with no notification given, causing 30-day late fees and interest.
- Unexpected fees charged such as annual fees on secured cards not activated, or fees for services not rendered.
- Refusal to refund early loan payoff amounts or parts of the loan paid early.
- Lack of transparency regarding loan terms and fees leading to cancellation and refund requests.
- Poor communication and unresolved complaints leading to no refunds or corrections.
- Reporting of accounts as repossession or delinquent unjustly harming credit scores.
- Requests for refunds ignored or denied despite issues raised by customers.
Self Refund Script
Script
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Hello Self Support Team,
I hope this message finds you well. I'm writing to address a billing issue that I recently encountered with my account. I noticed an unexpected charge that I believe was made in error, which has caused some dissatisfaction on my part.
I kindly request a refund for this charge, as I did not authorize this transaction. I appreciate your attention to this matter and look forward to resolving this issue promptly.
Thank you for your help!
Best regards,
Self Refund Policy
Self.inc offers refunds that are processed according to their refund policy, although details on specific conditions are not extensively outlined on their website. For most services, refunds, if applicable, may take some time to process after the request is made.
The Easiest Way to Get a Self Refund
If you’re frustrated trying to get a refund from Self—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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