Overview
Shippo helps people and small businesses with shipping by making it super easy and affordable. With Shippo, you can quickly print shipping labels and compare prices from over 40 different shipping companies to get the best deal. It also helps you track your packages, handle international shipping with the right customs forms, and even buy shipping insurance to protect your deliveries. Shippo works with many online stores so you can manage all your orders in one place and even automate parts of your shipping process to save time. Plus, you can schedule pickups, get notifications on your shipment status, and enjoy friendly customer support whenever you need help. Basically, Shippo makes shipping simple, cheaper, and hassle-free.
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The information was directly gathered from Shippo's official website features page, which lists the main services they offer in clear, consumer-friendly language.
How to Get a Shippo Refund: Step by Step
If you purchased through Shippo direct billing:
- Go to the Shippo Help Center refund request form at https://support.goshippo.com/hc/en-us/requests/new.
- Sign in with your Shippo account credentials.
- Choose the category related to Billing and Refunds.
- Fill out the request form with your account information, the date and amount of the charge you want refunded, and specify that you are requesting a refund for the membership, subscription, or billing charge.
- Mention that the charge was unexpected or if the service was unused to strengthen your case for a refund.
- Submit the request and wait for an email response from Shippo support.
- Check your email regularly and respond promptly if Shippo asks for additional information to process your refund.
How to Contact Shippo
If you need assistance, here’s how you can get in touch with Shippo support team:
Tips and Tricks for Getting a Shippo Refund
- Contact Shippo customer support promptly, but expect response delays of around one business day or more.
- Be polite but firm in your communication; clear explanation of the issue increases chances of success.
- If Shippo refuses a direct refund, escalate by involving PayPal's buyer protection if the transaction was made through PayPal.
- Request a refund through Shippo’s platform first for unused labels or errors to create a formal record.
- Keep follow-ups regular but spaced reasonably (e.g., every few days) to maintain pressure without overwhelming support.
- Use precise language indicating you want a refund back to your original payment method, not just account credits.
- Document all communications and charges carefully to use as evidence if escalating outside Shippo.
- Be mindful that Shippo typically issues refunds as credits, so insist gently but persistently if you want a cash or original payment refund.
- If duplicate labels are printed, discard extra ones and inform support; sometimes this justifies a refund.
- Escalate to higher levels if initial support is unhelpful, either by asking for a supervisor or escalating through PayPal or your credit card issuer.
- Timing is key: act quickly when the issue arises, but allow support reasonable time to respond.
Why Do People Request Refunds from Shippo
- Labels not used within 30 days are invalid and eligible for refund if requested within 90 days.
- Labels refunded or older than 30 days are invalid, leading to refund requests for unused labels.
- Carrier usage or scanning of label rejects refund requests since the label is considered used.
- Insurance fees can be refunded if the label has not been used to ship the package.
- Canada Post unused labels within 90 days with no scans can be refunded.
- Shipping delays or lost shipments can prompt refund requests through money-back guarantees or claims.
- Incorrect or excess billing such as undercharged or overcharged postage.
- Personal account shipping labels (FedEx, UPS) refund requests due to unused labels or insurance.
- Per-label creation fees for Starter Shippo accounts if labels unused within 90 days.
- Bulk or single refund requests for labels not intended for use.
Shippo Refund Script
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Dear Shippo Support,
I am writing to bring to your attention a billing issue I encountered. I noticed an accidental charge on my account that I believe was made in error. I have been a satisfied user of Shippo, but this unexpected charge has caused some concern.
Could you please review my account and process a refund for this amount? I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance!
Best regards,
Shippo Refund Policy
Shippo's refund policy allows users to request refunds for unused shipping labels within 90 days from the date of purchase. However, USPS labels must be used within 30 days, and refunds will only be processed if the label has not been scanned or used. Refunds are credited to the user's Shippo account and can take up to 14 business days to process.
The Easiest Way to Get a Shippo Refund
If you’re frustrated trying to get a refund from Shippo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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