Overview
ShopJourney offers products that help people, especially seniors, move around and stay comfortable at home. They sell wheelchairs, both manual and electric, scooters to get around easily, special walkers that help you stand upright, and comfy chairs that recline and even have massage features. They also have beds that lift up, safety items for the bathroom, and personal care products. The goal is to make everyday life easier and more comfortable for people who want to stay active and independent. They even offer flexible payment plans and have friendly experts to help you choose the right product.
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The information was directly taken from the shopjourney.com homepage which clearly lists their main product categories, services, and their mission in simple terms suitable for consumers.
How to Get a shopjourney Refund: Step by Step
If you purchased through Credit Card or Debit Card directly on shopjourney.com:
- Locate your order details: Find your original order confirmation email or log into your account at shopjourney.com to find your order number and purchase information.
- Cancel your subscription: If you have an active recurring membership or subscription, log into your account and cancel the subscription from the subscription settings to stop further billing.
- Contact ShopJourney Customer Service: Call their customer service at 888-404-1724 (Mon-Fri, 9:30am - 7pm EST) or submit a contact form at https://www.shopjourney.com/pages/contact requesting a refund for your membership or subscription billing.
- Provide specific refund reasons: When requesting the refund,
- Mention that the subscription renewed without notice if applicable.
- Emphasize that the membership was unused or you did not receive the promised services.
- Await confirmation and refund processing: The refund, if approved, is typically processed back to your original payment method within 3 to 10 business days.
If you purchased through Shop Pay installments (Affirm) on shopjourney.com:
- Check your order and payment details: Log into your Shop Pay account and review your installment plan details.
- Contact ShopJourney customer service: Use the contact form at https://www.shopjourney.com/pages/contact or call 888-404-1724 to request a refund on the subscription or membership charge.
- Explain your refund request clearly: Mention that your account subscription was not used or that the charge was unexpected.
- Coordinate refund with Affirm: Affirm typically processes refunds after the store confirms the refund. Follow any additional steps Affirm requires if contacted.
How to Contact shopjourney
If you need assistance, here’s how you can get in touch with shopjourney support team:
Tips and Tricks for Getting a shopjourney Refund
- Persistently contact customer service multiple times daily via phone and email without giving up.
- Document all communications by saving emails, chats, and taking screenshots for evidence.
- Use polite but firm language, emphasizing you expect a fair resolution and your rights as a consumer.
- Request to escalate the issue to supervisors or higher management if frontline reps deny the refund.
- Provide clear evidence such as purchase receipts, product defects, or screenshots demonstrating the need for a refund.
- Open a dispute through your bank or credit card company if the company remains uncooperative, as banks often side with consumers after review.
- Time your requests during business hours and avoid weekends; persistence over weeks or months can sometimes pay off.
- Leverage social proof by mentioning other users' similar complaints found on forums to strengthen your case.
- Avoid aggressive language which could cause the support staff to become defensive and refuse help.
- Insist repeatedly but courteously on a refund, indicating you will escalate externally (BBB complaints, consumer protection agencies) if needed.
- Be wary of partial refund offers—if you accept, clarify terms in writing.
- Use third-party payment services dispute processes like Affirm if payment was made through them, as users report success after prolonged disputes.
Why Do People Request Refunds from shopjourney
- Customers don't want the item after purchase.
- Claims of not receiving the package despite delivery confirmation.
- Refund requests without clear reasons or with vague explanations.
- Hostility from customers when sellers ask for clarification.
- Refund requests in waves, especially with larger orders.
- Requests for refunds on perishable items that cannot be returned.
- Higher refund claim rates compared to other platforms with similar shipping.
shopjourney Refund Script
Script
Copy
Subject: Request for Refund due to Billing Issue
Dear ShopJourney Customer Service,
I hope this message finds you well. I am writing to request a refund for an accidental charge that appeared on my recent billing statement. Upon reviewing my order, I believe there has been a mistake, and I would appreciate your assistance in rectifying this issue.
Thank you for addressing this matter promptly. I look forward to your quick response.
Best regards,
[Your Name]
shopjourney Refund Policy
ShopJourney.com has a 21-day return policy that allows customers to return items only if they arrive damaged or defective. Returns must be in 'like new' condition with original packaging, and a Return Merchandise Authorization (RMA) number is required. Restocking fees apply, and shipping charges are non-refundable.
The Easiest Way to Get a shopjourney Refund
If you’re frustrated trying to get a refund from shopjourney—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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