Overview
SignRequest is a simple service where you can send and sign documents digitally from any device. It lets you upload your documents, send them out to get signed, and even manage multiple documents at once. You can also add your branding, set the order in which people need to sign, and send reminders to those who haven't signed yet. The service keeps your documents safe by storing them in the cloud and provides a legal proof that the documents were signed. It's easy, secure, and works worldwide, making signing papers quick without needing to print or scan anything.
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The information is directly from the official SignRequest website on their main plans page, which outlines their key features and services for users in clear, consumer-friendly terms.
How to Get a SignRequest Refund: Step by Step
If you purchased through Credit Card:
- Log into your SignRequest account on signrequest.com.
- Prepare your subscription details: invoice date, subscription plan name, and payment method.
- Cancel your subscription if it has not been canceled already, because refunds are only eligible within 30 days of your latest invoice date and cancellation needs to be done at least 3 business days before renewal.
- Contact SignRequest support via email at support@signrequest.com or submit a support ticket at their Submit a request page.
- When contacting support, mention that your subscription was charged without notice or that it was an accidental purchase or renewal.
- Specify that you cancel the subscription now and request a refund of the latest payment made within 30 days of the invoice date.
- Include your account email, invoice number, and any relevant transaction details in your message for quicker resolution.
- If you prefer, you can call one of the SignRequest phone numbers listed on their contact page for faster assistance.
If you purchased through SEPA Mandate (Europe only):
- Log into your SignRequest account on signrequest.com.
- Gather your subscription invoice and payment information.
- Cancel your subscription to prevent further charges if not yet canceled.
- Email support@signrequest.com or submit a refund ticket through Submit a request.
- In your refund request, emphasize that the subscription payment was deducted without prior warning or was made in error.
- Provide necessary details like your account email, payment date, and invoice number to help expedite the refund process.
- Follow up patiently if there is no response in a few business days.
If you purchased through Wire Transfer (Yearly subscriptions only):
- Check your wire transfer transaction details and invoice from SignRequest.
- Since wire transfer refunds usually require manual processing, immediately email support@signrequest.com or submit a ticket via Submit a request.
- Note in your message that you want a refund for the yearly subscription paid via wire transfer.
- Include all payment proof, account info, and invoice details to speed up the manual verification.
- Cancellation should be done prior to refund request to avoid renewal charges.
How to Contact SignRequest
If you need assistance, here’s how you can get in touch with SignRequest support team:
Tips and Tricks for Getting a SignRequest Refund
- Be polite and concise: Use calm language and keep your refund request straightforward without emotional language.
- Escalate selectively: If initial support is unhelpful, kindly ask to speak to a supervisor or a higher-level support representative.
- Mention timing: Highlight that you are requesting a refund within a reasonable time period after the charge or renewal.
- Point out auto-renewal without proper notice: Emphasize if you were charged via an automatic renewal without receiving any prior reminder from them.
- Refer to your specific issue: Clarify if the product did not meet expectations or had technical issues that justified your refund.
- Use multiple contact methods: Combine email with social media or contact forms to increase chances of a response.
- Document everything: Keep records of emails, chats, dates, and names of representatives you spoke with.
- Request a credit or account hold as intermediate steps: If they refuse a cash refund, ask if a credit or temporary account hold is possible.
- Follow up regularly: Send polite but firm follow-up messages every few days if you haven't received a response yet.
- Leverage public reviews: Politely mention that your refund experience influences your online review which they value.
- Know when to stop: If no resolution after persistent efforts, consider disputing the charge with your payment provider.
Why Do People Request Refunds from SignRequest
- Accidental purchase of the wrong subscription
- Subscription rolled over from free trial to paid plan with no usage
- Billing errors on invoices
- Charges continuing after user attempts to cancel subscription
- Difficulty or inability to unsubscribe or cancel account
- Charges after business closure
- Support refusal to provide refunds or credit notes
- Charges made without customer consent
- Inability to access account due to email or login issues leading to unwanted charges
- No refund for trial period cancellation after plan roll-over
- Subscriptions cancelled beyond the allowed cancellation period
- Auto-renewal charges with no clear communication
SignRequest Refund Script
Script
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Dear SignRequest Support,
I hope this message finds you well. I am writing to address a billing issue I recently experienced, where I was unexpectedly charged for a service that I did not intend to purchase. I believe this may have been an accidental charge, and I am very disappointed as it has caused some inconveniences for me.
I would appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support in resolving this matter.
Best regards,
SignRequest Refund Policy
SignRequest's refund policy allows users to request a refund for their latest payment within 30 days from the date of their first invoice. If a wrong subscription was purchased or if a subscription transitioned from free trial to paid without document usage within 30 days, refunds can be provided. However, subscriptions must be cancelled at least three business days before the renewal date to be eligible for a refund, and no refunds will be given if cancelled after this period.
The Easiest Way to Get a SignRequest Refund
If you’re frustrated trying to get a refund from SignRequest—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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