Overview
Sittercity is a service that helps people find local caregivers for kids, seniors, and pets. If you need a babysitter for a night out, a nanny for regular help, someone to care for your pet, or a companion to assist seniors with daily tasks, you can post your needs on Sittercity, and qualified caregivers nearby will apply to help. You can check out sitter profiles, see their certifications and reviews from other parents, and message them to find the right match. They also make sure caregivers are safe with background checks and identity verification. Plus, they have plans that can save money on these services.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information comes directly from Sittercity's official website, which clearly describes their main services in simple terms geared toward consumers looking for care providers for children, seniors, and pets.
How to Get a Sittercity Refund: Step by Step
If you purchased through Sittercity.com website (desktop or mobile web):
- Log in to your Sittercity account at sittercity.com.
- Go to your Account Settings.
- Locate the Membership section and confirm your current subscription status.
- If requesting a refund, note that Premium Membership subscription purchases and renewal fees are non-refundable according to Sittercity policies. However, you can try to contact Sittercity support directly:
- Email support at support@sittercity.com or use their contact form.
- In your message, emphasize that the subscription renewed without notice or highlight any issues that made the service unusable on your account to increase chances of refund consideration.
If you purchased through Apple iOS app subscription:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in using the Apple ID used to purchase the Sittercity subscription.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason why you want a refund (e.g., "Subscription renewed without notification" or "Service was unused") and click Next.
- Select the Sittercity app subscription purchase and submit your request.
- Wait 24-48 hours to receive an update on your refund request status.
- If you cannot find the charge, verify if another Apple ID was used for purchase or if part of Family Sharing, and try again selecting "All Apple Accounts."
If you purchased through Google Play subscription:
- On a computer or mobile device, go to play.google.com/store/account.
- Sign in with the Google Account used for the Sittercity subscription purchase.
- Click your Profile picture at the top right.
- Select "Payments & subscriptions" then "Budget & order history."
- Locate the Sittercity subscription order and click "Report a problem."
- Select the option that best describes your situation (e.g., "I was charged for a subscription I did not want" or "Service was unused.")
- Complete the refund request form, clearly stating you want a refund.
- Submit the form and wait 1-4 days for a decision.
- If the subscription is not found, verify that the purchase was made under the correct Google Account.
- You may also contact the app developer for assistance with refund issues if needed.
How to Contact Sittercity
If you need assistance, here’s how you can get in touch with Sittercity support team:
Tips and Tricks for Getting a Sittercity Refund
- Be polite and calm when contacting customer service — aggressive or rude language tends to shut down refund possibilities.
- Clear documentation: Provide clear screenshots and records of transactions and issues to back your refund claim.
- Request escalation politely if the initial support rep denies refund—ask to speak to a supervisor or manager.
- Timing: Request refunds soon after the issue arises; the longer you wait, the less likely a refund becomes.
- Leverage billing or subscription errors: Users reported better success when highlighting unintentional charges or automatic renewals they weren’t aware of.
- Cancel subscription immediately to prevent further charges and mention cancellation confirmation in requests.
- Use neutral but firm language, such as “I’m requesting a refund due to unexpected charges,” instead of accusatory or emotional language.
- Avoid off-platform transactions as Sittercity does not mediate payments outside their system.
- Leave honest reviews detailing your poor experience and refund attempts—sometimes public pressure can provoke company response.
- Call customer service directly: Using the phone number 1-888-748-2489 to speak live can yield better results than just emailing.
Why Do People Request Refunds from Sittercity
- Being charged for subscription plans they did not intend to use or for accounts that were inactive.
- Auto-renewal charges that happen without explicit consent or after cancellation attempts.
- Difficult or confusing cancellation process leading to unwanted charges.
- Refund refusal despite multiple requests, often due to Sittercity's strict no-refund policy.
- Dissatisfaction with service quality, such as lack of available sitters or matches.
- Feeling misled by billing practices, especially concerning subscription length and automatic renewals.
- Accidental or unintended subscription renewals causing unexpected charges.
Sittercity Refund Script
Script
Copy
Hello Sittercity Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an accidental charge that I did not authorize, and after reviewing my subscription details, I believe it was an error.
I would appreciate it if you could look into this matter and issue a refund for the incorrect charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
[Your Name]
Sittercity Refund Policy
Sittercity's refund policy states that premium membership subscriptions and renewal fees are non-refundable. They do not offer refunds or credits for any partial-month memberships, and cancellation will allow access to features until the end of the current billing cycle.
The Easiest Way to Get a Sittercity Refund
If you’re frustrated trying to get a refund from Sittercity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
