Overview
Square is a company that helps small businesses get paid and manage their operations easily. They offer tools for taking payments in person or online, managing orders, scheduling appointments, and keeping track of inventory. Square also helps businesses attract and keep customers with marketing and loyalty programs. Additionally, they provide solutions for paying and scheduling staff, managing cash flow, and banking services like checking accounts and loans. They have hardware like card readers and registers, as well as software for stores, restaurants, and service businesses. Basically, it's like having everything you need to run and grow a small business all in one place.
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The description is based on the main services listed on Square's official website squareup.com, simplified for a consumer audience to understand without business jargon.
How to Get a Square Refund: Step by Step
If you purchased through Square.com (card purchases):
- Sign in to your Square Dashboard or open the Square Point of Sale app.
- Navigate to the "Transactions" section.
- Select the payment you wish to refund using search or filters if necessary.
- Click or tap "Issue Refund."
- Choose to refund all items, specific items, or a custom amount.
- Select a refund reason from the options provided.
- Confirm the refund by clicking or tapping "Refund" or "Issue Refund."
- Refunds may take 4-14 business days to process, and the buyer will be notified by email.
If you purchased through Square Online Subscription:
- Contact Square Customer Support by phone at 1 (855) 700-6000.
- Ask specifically to speak with the Online Store support team.
- Request a refund and be clear about your reason, noting if the subscription renewed without notice or if you have not used the account during the billing period.
- Follow any instructions provided by the support team to complete the refund process.
How to Contact Square
If you need assistance, here’s how you can get in touch with Square support team:
Tips and Tricks for Getting a Square Refund
- Be polite but firm in your communication; clearly state your issue and desired outcome.
- Contact Square support multiple times using different channels (email, phone, chat) to get different agents and escalate your case.
- Use specific transaction details such as transaction IDs, dates, and amounts to make your case clear and credible.
- Request escalation to a supervisor or a higher-level support representative if the initial responders are unhelpful.
- Document all interactions including dates, times, names of representatives, and summaries of conversations to strengthen your claim.
- Timing matters: Filing refund requests as soon as possible after the transaction helps, as Square processes refunds within the first year.
- Leverage disputes or chargebacks only as a last resort, being prepared to provide proof to back your claim.
- Consider small claims court if all other escalation paths fail, especially for significant amounts.
- Remain persistent and patient; success often comes after multiple follow-ups.
- Share your experience on forums and social media to pressure Square to resolve your issue.
Why Do People Request Refunds from Square
- Unauthorized withholding or withdrawal of funds from customer accounts.
- Accounts being frozen or deactivated without explanation, causing inability to access business funds.
- Misleading promotions promising certain hardware (e.g., Square Reader) but customers receiving no equipment or different equipment.
- Issues with account and checking account deactivation and difficulties contacting support for resolution.
- Billing issues including charges customers believe are incorrect or unauthorized.
- Poor customer service and communication leading to unresolved payment or refund disputes.
- Problems with order fulfillment or delivery of Square products.
Square Refund Script
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Dear Square Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my account. I noticed an accidental charge that I did not authorize, and I would like to resolve this matter promptly.
While I appreciate the services provided, this unexpected charge has caused some dissatisfaction on my end. I kindly request a refund for this charge as soon as possible.
Thank you for your understanding and support in this matter. I look forward to your prompt response.
Best regards,
Square Refund Policy
Square offers a 30-day, risk-free return policy on all hardware purchased from their shop. To initiate a return, customers must submit a return form and include all items in their original packaging. Once the return is confirmed, refunds are processed within seven business days to the original payment method.
The Easiest Way to Get a Square Refund
If you’re frustrated trying to get a refund from Square—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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