Overview
Stan is an Australian streaming service that lets you watch thousands of hours of entertainment, including the latest TV series, blockbuster movies, and exclusive shows called Stan Originals. You can stream on many devices like smart TVs, phones, tablets, and gaming consoles anytime and anywhere without ads. They also offer a special sports add-on with football, rugby, tennis, and more. You can watch in HD or super clear 4K quality, and even download shows to watch offline. The service is easy to join with flexible monthly plans starting at $12, no contracts, and simple cancellation.
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The description is based directly on information from Stan's official website, which clearly explains the main services and features in simple terms suitable for consumers.
How to Get a Stan Refund: Step by Step
If you purchased through Stan.com.au directly:
- Go to stan.com.au and log in to your account using a web browser on your Mac or PC.
- Hover over your profile in the top right corner and select Manage Account.
- Locate the Cancel your subscription option under Subscription Information and follow the prompts to cancel the subscription if not already done. Note that cancellation is required before requesting a refund.
- Submit a refund request by going to the Stan support request page at https://help.stan.com.au/hc/en-us/requests/new.
- Select Account & Billing Inquiry and provide details of your subscription charge, cancellation, and reason for requesting a refund.
- Wait for a response from Stan Support regarding the refund status.
If you purchased through Apple (iTunes or Apple TV):
- Open a web browser and sign in to reportaproblem.apple.com with your Apple ID.
- Tap or click I'd like to, then choose Request a refund.
- Choose the reason why you want a refund and then choose Next.
- Select the Stan subscription purchase you want refunded and then click Submit.
- Wait 24 to 48 hours for an update on your refund request.
- If the refund request is approved, note that it may take some additional time for the funds to return to your payment method.
- If you cannot find the charge or refund option, verify the Apple Account used and check your email for receipts from Apple. If you are part of Family Sharing and the organizer, you can request refunds for purchases made by family members.
- Refund messaging tactic: Emphasize that the subscription auto-renewed without notification or that the account was unused after renewal to increase chances of success.
If you purchased through Google Play:
- Open a web browser and go to Google Play refund request page.
- Sign in with the Google Account used to purchase the Stan subscription.
- Follow the self-service flow to select the Stan subscription purchase you want refunded.
- Provide a specific reason for requesting a refund as prompted in the form.
- Submit the refund request and wait for a response from Google Play.
- Refund messaging tactic: Mention that you were charged for a subscription you had not used or did not intend to renew.
How to Contact Stan
If you need assistance, here’s how you can get in touch with Stan support team:
Tips and Tricks for Getting a Stan Refund
- Be polite but firm: Users emphasize calm, respectful language that clearly states the issue and refund request without aggression.
- Document everything: Keep screenshots and records of billing, cancellation attempts, and communications with support.
- Cancel immediately but follow up: Cancel as soon as you decide to stop the service, then follow up persistently if charged.
- Use precise language: Mention terms like "unintentional renewal," "unauthorised charge," or "service not as expected" to frame your refund request.
- Escalate politely: If initial support is unhelpful, ask to speak with a supervisor or higher-level support agent.
- Timing matters: Request refunds sooner rather than later; delays decrease chances of success.
- Leverage goodwill: Some users report success by acknowledging the company’s terms but kindly requesting a one-time "goodwill refund" to maintain customer relations.
- Use social proof subtly: Mention brief community experiences or forums where others faced similar problems to strengthen your case quietly.
- Double-check cancellation methods: Some users found success by cancelling through multiple channels (app, website, customer service) to ensure termination.
- Be persistent but reasonable: Follow up multiple times over days or weeks, but avoid hostile or threatening language as it reduces chances.
Why Do People Request Refunds from Stan
- Charges after cancelling free trial - Customers often report being billed despite cancelling during the free trial period, with no refunds provided.
- Unauthorized or unexpected charges - Including charges for sport add-ons that were not consented to or used.
- Poor streaming quality - Including buffering issues and inability to fast forward, especially on live sports streams, leading to refund requests.
- Charges continuing after cancellation - Customers report difficulty in stopping payments even after cancelling subscriptions.
- Old or limited content - Some users feel the content is not worth the cost and request refunds.
- Additional fees - Such as cancellation fees (e.g. $20 charge to cancel subscription).
- Misleading or unauthorized credit card charges - Complaints about charges made without clear user consent.
- Poor customer service - Complaints about refusal to refund, account disputes, and difficulty contacting support.
- Frustration with bundled packages - Customers upset about having to bundle sports packages with other content.
Stan Refund Script
Script
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Dear Stan Support Team,
I hope this message finds you well. I am reaching out to address an issue regarding an unexpected charge that appeared on my recent billing statement. Upon reviewing my account, it seems that I was billed for [specific amount or service], which I believe was an error or possibly an accidental charge.
I would appreciate your assistance in resolving this matter and processing a refund at your earliest convenience. I have been a satisfied member of the Stan service, and I would like to continue enjoying it without this billing concern.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Stan Refund Policy
Stan Australia's refund policy states that customers are not entitled to a refund for cancellations due to change of mind, but a refund may be issued at Stan's discretion. If an event is canceled by Stan, they will refund the associated event fee as outlined in their refund process. Additionally, customers may receive a refund for any period paid post an asserted detriment, provided they cease using the service and contact Stan promptly.
The Easiest Way to Get a Stan Refund
If you’re frustrated trying to get a refund from Stan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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