Overview
Stelo offers a wearable glucose biosensor that you wear on the back of your upper arm. It tracks your glucose levels 24/7 to help you understand how things like food, exercise, and sleep affect your health. The sensor lasts up to 15 days and is waterproof. You can buy the sensor one time or subscribe to get more. The Stelo app, available on iOS and Android, shows your glucose trends, gives personalized insights, and helps detect glucose spikes without alerts. It's meant for adults who are not on insulin. Additionally, Stelo can connect with the Oura smart ring app to give a more complete picture of your metabolic health by combining glucose data with other health metrics like sleep and workouts. This helps you make better lifestyle choices to feel your best every day.
Difficulty
12345
678910
Easy
Medium
Very Hard
The description is based directly on information from the official Stelo website, including details about the wearable glucose biosensor, the app, and the integration with the Oura Ring app. The language is simplified and friendly to suit a consumer audience.
How to Get a stelo Refund: Step by Step
If you purchased through Stelo.com direct subscription:
- Log in to your account at Stelo.com.
- Navigate to the Subscriptions tab in your account dashboard.
- Cancel your subscription if you wish to stop future payments; this does not trigger a refund but stops future charges.
- Contact Stelo support directly via their Help Center or support email to inquire about refund options, noting that refunds are generally not provided per their Terms of Sale.
- When contacting support, emphasize any good faith error, such as double billing, or product delivery issues to increase chances of a refund.
If you purchased through a credit card or bank account billing:
- Review your statement for the Stelo charge.
- Contact your credit card issuer or bank to dispute the charge.
- Explain that you were charged for a subscription or product you believe was incorrect or unauthorized.
- Follow their process for billing disputes, providing any relevant documentation from your Stelo account or communications.
How to Contact stelo
If you need assistance, here’s how you can get in touch with stelo support team:
Tips and Tricks for Getting a stelo Refund
- Save all packaging and applicators, photograph the box and device including the serial number (12 digits with "21" in parentheses) and pairing code to have proof and details ready.
- Use the chatbot on stelo.com for initial contact as phone support often does not work for Stelo issues.
- When requesting a refund or replacement, be concise and clear: State the problem directly without storytelling or extra details.
- Provide your full name, date of birth, serial number, email, and shipping address upfront to streamline the process and avoid delays.
- Do not agree to interviews or provide unnecessary information; just ask explicitly for a refund or replacement.
- Be polite and professional; avoid ranting or rude language as it does not help your case.
- Use the online form for good record keeping, but be aware that submitting without a serial number counts as a goodwill replacement, which is limited to three per year.
- If refunds or replacements are denied, escalate the issue by politely emailing higher-level contacts or the CEO.
- Timing matters: request replacements promptly when product issues occur and keep all evidence dated to support your claim.
- Keep track of any goodwill replacements used because after three, you may face longer wait times and need to escalate further.
Why Do People Request Refunds from stelo
- Highly inaccurate sensors with glucose readings off by 20-60 points, making monitoring unreliable.
- Sensors failing early, often lasting only 3-8 days instead of the advertised 15 days.
- Defective or malfunctioning devices, such as sensors not deploying correctly or having hardware issues.
- Poor customer service with slow or unhelpful responses and refusal to issue refunds or replace unopened or defective sensors.
- Strict no-refund policy, even on unopened or faulty products.
- Unwanted subscription charges where customers are put into subscription plans and charged for extra sensors they cannot return.
- Packaging and shipping issues, including delayed or missing shipments with refusal to refund for undelivered products.
- Cancellation without compensation for defective or unused sensors after subscription cancellation.
stelo Refund Script
Script
Copy
Dear Stelo Support,
I hope this message finds you well. I am reaching out regarding a recent charge on my account that I believe was made in error. I have reviewed my billing and noticed an unexpected charge that I did not authorize. I kindly request a review of this transaction and a refund for the amount billed. Your assistance in resolving this matter quickly would be greatly appreciated, as I have always valued your service.
Thank you for your attention to this issue. I look forward to your prompt response.
stelo Refund Policy
Stelo.com has a strict refund policy where all sales are final, meaning there are no returns or exchanges permitted under any circumstances.
The Easiest Way to Get a stelo Refund
If you’re frustrated trying to get a refund from stelo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
