Overview
Strava is an app and website for people who love being active, like running, cycling, hiking, and many other sports. It helps you track your workouts using GPS, showing things like your speed, distance, and pace. You can see detailed maps and performance info after your activity. It also lets you share your efforts with friends and join a community where you get motivation and find clubs, routes, and challenges. Strava works on your phone or GPS device and supports lots of sports beyond just running and biking. There’s a subscription option with extra features, like sharing your real-time location with safety contacts.
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The description is based on the official Strava website content, summarizing the main consumer-focused services like activity tracking, social sharing, community engagement, performance analysis, and safety features.
How to Get a Strava Refund: Step by Step
If you purchased through Strava.com (Direct Website):
- Go to the Strava Support page at https://support.strava.com.
- Log in to your Strava account.
- Use the Support chatbot at the bottom right of the screen and type "Contact Support" to start a refund request ticket.
- Alternatively, go to the Submit a Request page: https://support.strava.com/hc/en-us/requests/new and fill out the refund request form with your transaction details.
- If you have trouble with the online form, email support@strava.zendesk.com directly with your refund request.
- In your message, mention that the subscription renewed without your intention or that you forgot to cancel before the trial ended—emphasize any financial hardship caused by the charge.
If you purchased through Apple iTunes (iPhone/iPad):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top.
- Tap "Subscriptions."
- Locate your Strava subscription and cancel it if you have not already.
- Go to the Apple refund request website: reportaproblem.apple.com and sign in with your Apple ID.
- Click on "I'd like to," then select "Request a refund."
- Choose the reason related to an unwanted subscription renewal or accidental purchase, then submit the form.
- Wait 24–48 hours for Apple to respond to your refund request.
- Check back on the website for your refund status.
- When communicating, highlight that the subscription renewed without notice and that your account was unused to improve success chances.
If you purchased through Google Play (Android):
- Open your web browser and go to play.google.com/store/account.
- Click your Profile picture at the top right, then select "Payments & subscriptions," then "Budget & order history."
- Find the Strava subscription purchase in your order history.
- Click "Report a problem" next to that purchase.
- Select the option that best describes your situation (e.g., accidental purchase or unwanted renewal) and complete the refund form, requesting a refund.
- Submit the form and wait for the refund decision, which usually occurs within 1 to 4 days.
- Emphasize in your messaging that the subscription was renewed without your intention or that you did not use the account to improve your chances.
How to Contact Strava
If you need assistance, here’s how you can get in touch with Strava support team:
Tips and Tricks for Getting a Strava Refund
- Contact customer service promptly and be polite but firm in your request.
- Go through the payment method used (App Store or direct with Strava) to request the refund appropriately.
- Use clear and concise language explaining the situation honestly, such as accidental subscription or unwanted charge.
- Follow the instructions exactly if you receive an email with refund steps, usually after interacting with a support bot.
- For iOS users, request refunds directly via the Apple support system if charged through the App Store.
- Timing matters: Act quickly after the charge to increase chances of a refund.
- Escalate if necessary by responding to follow-up emails or trying different support channels if initial contact fails.
- Be persistent but polite if a refund is not granted immediately.
- Users report refunds taking up to two weeks, so allow some processing time.
- Keep records of all communications for follow-up if needed.
Why Do People Request Refunds from Strava
- Accidental subscription to a 1-year subscription instead of a shorter term like a monthly subscription.
- Use of restricted or specific funds, such as a school allowance, for the subscription.
- Accidental purchase after a trial period causing an unintended extension of a yearly subscription.
- Dissatisfaction with customer service delays when trying to get refunds or updates on refund requests.
- Unintended renewals despite cancelling subscription before renewal date.
- General issues with refund policy understanding and timing, such as not requesting refunds within the 14-day window.
- Confusion and frustration due to multiple support tickets and slow response from Strava support.
Strava Refund Script
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Dear Strava Support,
I hope this message finds you well. I am writing to request a refund for my recent subscription charge, which I believe was applied accidentally. Upon reviewing my account, I realized that I did not intend to renew my subscription this billing cycle. Given Strava's refund policy, I would appreciate it if you could process a refund for this charge at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Strava Refund Policy
Strava's refund policy states that users may receive a full refund within fourteen (14) days of purchase. After this period, subscriptions are generally non-refundable, and users must cancel at least 24 hours before the end of the current period to avoid auto-renewal.
The Easiest Way to Get a Strava Refund
If you’re frustrated trying to get a refund from Strava—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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