Overview
Support Pets helps people get official Emotional Support Animal (ESA) letters quickly and easily. These letters are approved by a licensed medical doctor within 48 hours and legally allow you to have your pet recognized as an ESA. This can help with housing accommodations, like living in places that usually don't allow pets, and makes it easier to have your pet with you for emotional support. They have a simple online process: you take a quick quiz, order the ESA letter, and get doctor approval. The ESA letter is backed by federal laws and includes extras like an ID card and telehealth vet services. Support Pets also offers a money-back guarantee if you don't get approval. In short, they make it easy to get legal support for having your pet recognized as an emotional support companion.
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The information is directly from Support Pets' official website which clearly details their main service of providing legally approved ESA letters quickly with benefits for housing and emotional support, presented in simple terms suitable for consumers.
How to Get a Support Pets Refund: Step by Step
If you purchased through Support Pets direct billing:
- Go to the Support Pets refund request page at https://secure.supportpets.com/refunds to access the refund request form.
- Complete the refund request form with your purchase details and reason for refund.
- Submit the form and allow 1-3 business days for the refund request to be processed.
- Wait for an email confirmation notifying that your refund request is received and under review.
- If your ESA application was denied by the doctor or mental health provider, you will automatically receive a full refund applied to your original payment method.
- If you were accidentally charged, call Support Pets customer service at 1-855-700-PETS (1-855-700-7387) to have the refund processed by a representative directly.
- Refunds, once approved, are processed immediately but may take 7-10 days to appear on your account depending on the payment processor.
- Note: Refunds are not available for orders over 6 months old.
How to Contact Support Pets
If you need assistance, here’s how you can get in touch with Support Pets support team:
Tips and Tricks for Getting a Support Pets Refund
- Be persistent and patient: Multiple follow-ups and continuous contact increase the chances of success.
- Keep communications calm and professional: Avoid emotional or accusatory language; keep messages clear and concise.
- Request proof of authorization: Ask for evidence of any agreements or charges they claim you accepted.
- Record phone calls if possible: This can provide evidence if disputes escalate to legal matters.
- Escalate strategically: Start with standard customer service, then ask to speak to supervisors or managers if ignored.
- Time your requests well: Early morning or late evening calls may reduce wait times and improve response.
- Document all interactions: Keep copies of emails, chats, charges, and notes from phone calls.
- Dispute unauthorized charges through your bank: If support is unresponsive, disputing charges with your financial institution can be effective.
- Cancel auto-renew subscriptions quickly: Do this as soon as possible to avoid recurring charges; often done by phone.
- Use online reviews and forums: Sometimes companies respond faster if publicly mentioned on social platforms.
Why Do People Request Refunds from Support Pets
- ESA application denied by the doctor or mental health provider
- Customer does not qualify after doctor's review
- Order placed but customer changes their mind (refunds for this reason are not guaranteed)
- Request for refund made within 30 days of purchase (possible eligibility for refund)
- ESA order disapproved by the doctor (full refund given)
- Orders older than 6 months are not eligible for a refund (implied reason for denial of refunds beyond this period)
Support Pets Refund Script
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Hello Support Pets Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. I noticed an unexpected charge that I believe may have been made in error. While I appreciate the services provided, this charge has caused some dissatisfaction on my part.
I kindly request that you review this charge and process a refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to resolving it promptly.
Best regards.
Support Pets Refund Policy
Support Pets offers a 100% money-back guarantee on Emotional Support Animal (ESA) requests. If a doctor reviews your assessment and determines you do not qualify for an ESA, you will receive a full refund with no questions asked.
The Easiest Way to Get a Support Pets Refund
If you’re frustrated trying to get a refund from Support Pets—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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