Overview
Tervis is a company that makes durable, insulated drinkware like tumblers and water bottles. Their products keep drinks cold (or hot) and your hands dry. They offer a variety of sizes and styles, including classic insulated tumblers and stainless steel bottles designed for people who are always on the go. You can even customize your drinkware with your own designs or choose from pre-made templates. Plus, all their products come with a lifetime guarantee, so you know they’re built to last. Tervis products are made in America and are great for everyday use, outdoor fun, or staying hydrated while traveling.
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The description is based on the official Tervis About page which clearly outlines their product types, customization services, and the lifetime guarantee, all targeted at everyday consumers.
How to Get a Tervis Refund: Step by Step
If you purchased through Tervis.com Direct Purchase:
- Locate your order number and the shipping zip code used at checkout.
- Go to the Consumer Merchandise Return Form on the Tervis website.
- Fill out the form with your personal information, order details, and specify your reason for requesting a refund.
- Indicate your preference for a refund (not an exchange) on the form.
- Ensure the item is in new and unused condition with original packaging, as non-defective returned items must meet these conditions.
- Submit the form to start the return process.
- Ship the item back following the instructions given after form submission.
- Note that shipping charges are not refunded, and if free shipping was received originally but doesn’t apply after return, the refund will be minus the shipping cost.
- Wait 5-7 business days after they process your return for the refund to be credited to your original payment method.
How to Contact Tervis
If you need assistance, here’s how you can get in touch with Tervis support team:
Tips and Tricks for Getting a Tervis Refund
- Be patient and polite: Wait at least 30-40 days before following up, as refunds can take time to process.
- Follow up promptly: If no refund after the expected period, contact them again quickly with your order details.
- Provide clear information: Always include your email, full name, and order number when requesting a refund.
- Use the online return form: Fill out the warranty or return form on their website precisely and include any specific requests, like reusing logos on replacements.
- Mail back the product carefully: Use bubble wrap and a padded envelope or box to protect the item when returning it.
- Express your preference clearly: If you want a refund instead of a replacement, state it firmly multiple times.
- Be persistent but calm: Multiple polite contacts can help, especially if things slow down or stall.
- Escalate if needed: If customer service is slow or unresponsive, consider filing a complaint on platforms like BBB to expedite resolution.
- Avoid unnecessary proof requests: Some users found avoiding sending photos unless absolutely required helps speed communication.
- Expect no prepaid return shipping: Users often pay for return shipping themselves; budgeting for this helps avoid surprises.
- Use simple clear language: Avoid overly complex complaints—straightforward and polite messages work best.
- Note timing for replacements: Replacements typically arrive in 1-2 weeks, so plan accordingly if you rely on the product.
Why Do People Request Refunds from Tervis
- Late or undelivered orders
- Unresponsive, dismissive, or incompetent customer service
- Refund delays and difficulty obtaining refunds
- Product quality issues, including rust, bubbles, scratches, leaking lids
- Website issues causing order delays, such as freezing
- Missed promised shipping windows
- Customer service closures during holidays causing communication delays
- Compensation offers of discounts or credits deemed insufficient by customers
- Failure of materials or workmanship covered under guarantee
- Excessive wear and tear, abuse, misuse, or neglect not covered by guarantee but sometimes leading to refund requests
- Discontinued products or designs complicating replacements or refunds
Tervis Refund Script
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Dear Tervis Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent order. I noticed an accidental charge on my account that does not align with my purchase.
I would appreciate your assistance in rectifying this matter and would like to formally request a refund for the erroneous charge at your earliest convenience. Please let me know if you need any further details to process this request.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Tervis Refund Policy
Tervis offers a guarantee that allows customers to return items for replacement due to failure of materials or workmanship within 30 days of purchase. Returns require completion of a guarantee form and proper label affixed to the package. However, products must be eligible for replacement and certain items, including personalized ones, are non-refundable.
The Easiest Way to Get a Tervis Refund
If you’re frustrated trying to get a refund from Tervis—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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