Overview
Topstep is a company that helps people learn and improve their futures trading skills. They offer a program called the Trading Combine® where traders can practice and build good habits while being evaluated to earn a funded trading account. They have different account sizes to fit various trading goals. Topstep also has its own trading platform called TopstepX™, designed for prop firm traders with helpful features like charts and commission-free trading. They provide a supportive community through Facebook and Discord, daily group coaching, educational courses, and expert trader content on TopstepTV. They help traders by offering personalized tips, fast payouts, and easy-to-understand guidance to build consistent trading routines.
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This summary is based on the information directly from Topstep's official website, which clearly outlines their main services and offerings aimed at helping individual traders succeed in futures trading through education, funded trading accounts, and community support.
How to Get a Topstep Refund: Step by Step
If you purchased through the Topstep website:
- Within 14 days of your first purchase, if you decide Topstep is not right for you, contact Topstep support to request a refund for one monthly renewal payment. Feedback on why it was not a fit is requested.
- If you accidentally left your subscription on and had no trading activity, contact support within 72 hours after the last monthly charge for a possible refund.
- To contact support:
- Use the Windy chatbot by clicking the blue messenger box at the bottom right of the Topstep homepage or “chat with us” at the top-right.
- Provide your email and order details as prompted, and request a refund mentioning you had no trading activity or that you canceled but were charged.
- Alternatively, call Trader Support at 888-407-1611 Monday to Friday from 8:00 AM to 3:30 PM Central Time (English only).
- Emphasize in your message that the subscription renewed without notice or that you had no trading activity during the charged period.
How to Contact Topstep
If you need assistance, here’s how you can get in touch with Topstep support team:
Tips and Tricks for Getting a Topstep Refund
- Attempt a small payout first to trigger a refund of the activation fee or other fees paid.
- Act quickly within the refund window (often 72 hours) before trading or platform use escalates your commitment.
- Be polite but firm in language, emphasizing misunderstanding or dissatisfaction with the service.
- Escalate politely but persistently, moving queries up to supervisors or official channels if initial requests fail.
- Keep detailed records of communication and transactions as evidence when disputing charges.
- Reference any guarantees or refund policies mentioned at point of sale, even if official policy later contradicts this.
- Timing matters; initiate refund discussions before making trades or upon immediate cancellation to leverage company refund windows.
- Avoid aggressive or threatening language; stay professional to maintain positive communication channels.
- Check active Reddit threads and forums frequently for any newly discovered successful tactics or contact information.
Why Do People Request Refunds from Topstep
- Not satisfied with the program within the first 14 days of purchase.
- Accidentally left subscription active without trading activity and requested refund within 72 hours after a charge.
- Passed Trading Combine shortly after payment but no refund given.
- Switched trading platforms and wanted refund, though no refunds are provided for this.
- Reset purchases including accidental or duplicate resets, no refunds.
- Level 2 Depth of Market Data fees are nonrefundable.
Topstep Refund Script
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Hello Topstep Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. It appears that I have been accidentally charged for a service that I did not intend to purchase. Despite my efforts to rectify this through your website, I have not had any success in resolving the matter.
I kindly request a refund for this charge and appreciate your assistance in processing this as soon as possible. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Topstep Refund Policy
Topstep offers a 14-day satisfaction guarantee, allowing users to request a refund for subscriptions under certain conditions. Refunds are processed back to the original payment method and are not transferable. Additional conditions apply, such as those related to promotional codes and subscription cancellations.
The Easiest Way to Get a Topstep Refund
If you’re frustrated trying to get a refund from Topstep—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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