Overview
TotalAV is a company that offers easy-to-use online security tools to keep your devices and personal information safe. They provide antivirus protection that works in real-time to block viruses, malware, and other threats. They also offer a VPN to encrypt your internet connection and keep your browsing private. TotalAV includes features like WebShield which protects you from fake and scam websites, and a data breach monitoring service to guard your personal info. Additionally, they have tools for blocking unwanted ads and a secure password manager to store your passwords. Their services work across multiple devices including Windows, Mac, iOS, and Android, making it simple to protect up to 3 devices. Overall, TotalAV helps keep your online life safer, easier, and more private.
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The description is based on the official TotalAV website's main service offerings listed in simple terms suitable for consumers. It covers the core features like antivirus, VPN, WebShield, data breach monitoring, ad blocking, and password management, all explained in a friendly and straightforward way.
How to Get a TotalAV Refund: Step by Step
If you purchased through Credit or Debit Card:
- Log in to your TotalAV account on their website.
- Navigate to your account dashboard and go to 'My Services'.
- Cancel your active subscription if not already canceled.
- Contact TotalAV customer support to request a refund. Since no direct automated refund system is available, use the customer support channels to initiate the refund process.
- When contacting support, emphasize that the subscription renewed without your prior notice or consent, and that you would like a refund for the recent charge.
- Wait for refund approval confirmation; refunds are typically processed within 24 to 48 hours after approval but may take up to 7 working days to appear on your card.
- The refund will be credited back to the same card used for the purchase.
If you purchased through PayPal:
- Log in to your PayPal account.
- Locate the payment made to TotalAV in your transaction history.
- Click on the transaction, then use the option to request a refund or dispute the charge if necessary.
- In your message to PayPal, mention that the TotalAV subscription renewed without your approval and that you want a refund.
- Wait for PayPal to process the refund to your PayPal balance or original payment method.
If you purchased through Apple App Store (iOS device):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions'.
- Find and tap your TotalAV subscription.
- Tap 'Cancel Subscription' if still active (this is required to stop future charges).
- Visit reportaproblem.apple.com in a web browser.
- Sign in with your Apple ID.
- Find the TotalAV purchase in your purchase history.
- Click 'Report a Problem' next to the charge.
- Select 'Request a refund' and choose a reason like 'Subscription renewed without my consent' or 'I did not use the service.'
- Submit the request and wait for Apple's response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right.
- Tap 'Payments & subscriptions'.
- Tap 'Subscriptions'.
- Select your TotalAV subscription.
- Tap 'Cancel subscription' to stop future charges if not already done.
- Tap 'Refund' or 'Report a problem' (if available) to start the refund request process.
- If no formal refund option exists within the app, open a browser and go to play.google.com/store/account.
- Find the TotalAV purchase under Order History.
- Click 'Request a refund' and select a reason such as 'Subscription renewed without notice' or 'Service unused.'
- Submit the refund request and wait for Google's response.
How to Contact TotalAV
If you need assistance, here’s how you can get in touch with TotalAV support team:
Tips and Tricks for Getting a TotalAV Refund
- Be persistent and prepared for a back-and-forth process that may last weeks.
- Use clear, firm language stating you want an immediate refund due to dissatisfaction, technical issues, or unauthorized charges.
- Emphasize your refund request is within the money-back guarantee or refund period.
- Escalate the issue by asking to speak to a supervisor if you encounter evasive or canned responses.
- Document all interactions meticulously with timestamps and copies of communications.
- Check your bank or card statements to independently verify if TotalAV's claims about refund rejections by banks are true.
- If canceling online is difficult, try disputing through PayPal or your payment provider directly.
- Do not rely solely on TotalAV’s cancellation system; follow up multiple times until you get confirmation.
- Time your refund requests quickly, ideally within the first days after purchase or renewal.
- Threaten formal chargeback disputes or cancel your card to stop recurring charges if refund is denied or delayed.
- Use polite but firm wording in your refund requests, for example starting with a calm greeting and stating the issue clearly, then asking for prompt refund assistance.
Why Do People Request Refunds from TotalAV
- Technical issues such as software not downloading or malfunctioning.
- Dissatisfaction with the product performance or it not meeting user expectations.
- Cancellation problems where the subscription continues despite user attempts to cancel.
- Unauthorized or mistaken charges where users are billed without explicit consent or by accident.
- Refund policy misunderstandings, including customers feeling the money-back guarantee is not honored.
- Unwanted renewal charges from subscriptions continuing automatically beyond the intended period.
- Users not using the service at all and wanting their money back.
- Customer service issues where refund requests are ignored or chat agents end conversations prematurely.
- Realization that TotalAV does not have desired features such as advanced password managers or parental controls.
TotalAV Refund Script
Script
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Hello TotalAV Support,
I hope this message finds you well. I'm reaching out regarding a recent billing issue I encountered with my account. I noticed an unexpected charge that I did not authorize, which has caused some concern.
I would greatly appreciate it if you could assist me in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name]
TotalAV Refund Policy
TotalAV's refund policy allows for refunds to be processed typically within 24 to 48 hours, although it may take up to 7 working days for the funds to appear, depending on the payment method used. Refund eligibility varies and is subject to the specific Terms and Conditions, so customers are advised to review those for detailed information on qualifying criteria.
The Easiest Way to Get a TotalAV Refund
If you’re frustrated trying to get a refund from TotalAV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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