Overview
Travelzoo is like a club for people who love to travel. They work with lots of travel companies to find awesome deals on things like hotels, flights, vacation packages, cruises, and fun local entertainment. If you join their club, you get special access to these exclusive deals that are carefully checked to make sure they're great offers. Plus, members get extra perks like a weekly list of the best deals, chances to win free trips, and even lounge access at airports if flights are delayed. It's a simple way to save money and find cool travel experiences without having to spend hours searching for them yourself.
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The description is based on detailed information directly from Travelzoo's official website about their services, membership benefits, and how they operate, which is tailored for consumers looking for travel deals.
How to Get a Travelzoo Refund: Step by Step
If you purchased through Travelzoo website (direct charge):
- Email Travelzoo Customer Service within 30 days of the billing date to request a refund.
- For the United States or Canada, email support@travelzoo.com.
- For the United Kingdom, email support_uk@travelzoo.com.
- If you are within 14 days of the membership start, mention that you are exercising your right to a full refund within the statutory cancellation period.
- State clearly that you want a refund due to either a billing error or dissatisfaction within the 14-day period.
- If you terminate your membership during this 14-day period, the membership ends immediately upon refund approval.
- Keep your message factual and emphasize the early timing of the request to increase chances of success.
If you purchased through Apple (iTunes & App Store):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the Travelzoo subscription.
- Click on "I'd like to" and then select "Request a refund."
- Choose the reason for your refund request (e.g., unauthorized charge, accidental purchase, subscription renewed without notice).
- Select the Travelzoo subscription from your purchase list and submit the request.
- Wait 24 to 48 hours for Apple to update you on the refund status.
- It can help to mention that the subscription was renewed without notice or that the service was unused to support your refund claim.
If you purchased through Google Play:
- Open the Google Play Store app or visit play.google.com/store/account.
- Sign in with the Google account used to purchase the Travelzoo subscription.
- Go to "Payments & subscriptions," then select "Subscriptions."
- Find the Travelzoo subscription and select "Request a refund" or "Report a problem."
- Choose the reason for your refund (e.g., subscription renewed without notice, accidental purchase).
- Submit the refund request and wait for Google Play to process it.
- Be clear that you did not use the account or subscription after renewal and request a refund based on this.
How to Contact Travelzoo
If you need assistance, here’s how you can get in touch with Travelzoo support team:
Tips and Tricks for Getting a Travelzoo Refund
- Be persistent: Don’t take the first 'no' for an answer. Keep pushing and follow up regularly.
- Use clear, polite but firm language: Stress that you expect a refund due to failure of service or cancellation on their part.
- Escalate the issue: Ask to speak to supervisors or higher-level customer service if initial reps are unhelpful.
- Leverage credit card disputes: If refund is denied and charge is recent (less than 6 months), dispute the charge with your credit card company.
- Act quickly: Timing matters—try to request refunds soon after cancellation or issue arises.
- Document everything: Keep records of communications, promises made by Travelzoo staff, and any cancellation notices.
- Be cautious with vouchers: Travelzoo may not refund unused vouchers if contracted companies go out of business.
- Check cancellation policy: Confirm refund eligibility based on their policy but don’t rely solely on it; real user experiences show mixed results.
- Avoid relying solely on Travelzoo’s promise: Many users found their promised refunds denied despite initial assurances.
- Express willingness to escalate externally: Mention organizations like TICO or regulatory bodies if applicable to push for resolution.
Why Do People Request Refunds from Travelzoo
- Business could not provide all the amenities listed in the voucher, but refund denied despite advertised amenities not being available.
- Cancellation policy conflicts: Customer cancelled well in advance but was denied refund due to Travelzoo's refund policy timelines.
- Subscription issues: Customers paid for subscriptions but faced login issues or continued charges despite cancellation, leading to refund requests.
- Hidden extra taxes and destination fees not disclosed upfront, causing dissatisfaction and refund demands.
- Refund denied if cancellation was past specific refund period, leading to disputes despite claimed cancellations.
- Lack of customer service assistance in addressing refund requests or account problems.
- Promised refunds for dissatisfaction not fulfilled by Travelzoo.
- Refund policies dependent on third-party merchant terms after booking completion, sometimes leading to denied refunds.
- Booking complications like fully booked accommodations preventing voucher usage and refund requests.
Travelzoo Refund Script
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Dear Travelzoo Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent purchase. I noticed an accidental charge on my account that I did not authorize, and I believe it was made in error. Given the circumstances, I would like to kindly request a refund for this charge.
I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance!
Best regards,
Travelzoo Refund Policy
Travelzoo's refund policy allows customers to request refunds for vouchers and cancel hotel bookings through their account. Customers must sign in to access the necessary buttons for cancellation or refund requests, and they will receive confirmation via email. Refund eligibility may vary, and customers can check their eligibility by contacting customer service.
The Easiest Way to Get a Travelzoo Refund
If you’re frustrated trying to get a refund from Travelzoo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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