Overview
Tru Fit Athletic Clubs offers a variety of fitness services designed to help you get in shape and stay healthy. They have personal training options including one-on-one, small group, virtual, and team training. There are fun group fitness classes like HIIT that combine boxing, kick-boxing, strength training, core exercises, and cardio. For families, they provide childcare and kids club services called TRU KIDS. The clubs are well-equipped with amenities such as a women's only workout area, functional training zones, cardio and resistance equipment, recovery options, basketball courts, and an aquatics center. They also have a rewards program, an app for convenience, and corporate wellness options. It’s a friendly place to work out, no big complicated stuff, just lots of ways to stay active and fit.
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The information was gathered directly from the official Tru Fit Athletic Clubs website, listing their main services and amenities in simple terms suitable for consumer understanding.
How to Get a Tru Fit Athletic Clubs Refund: Step by Step
If you purchased through Credit Card on trufitathleticclubs.com:
- Go to the contact section of trufitathleticclubs.com or locate the customer service phone number/email.
- Request a refund by stating you want the refund credited back to the credit card used for the original purchase.
- Provide any necessary details such as order number, purchase date, and membership details.
- Wait for confirmation of cancellation and refund processing.
- Note: Refunds can take 1-2 billing cycles to appear on your credit card statement.
If you purchased through Gift Card on trufitathleticclubs.com:
- Contact customer service through the website or by phone/email.
- Request a refund to be credited back to the original gift card used for the purchase.
- Provide relevant purchase details like order number and date.
- Wait for confirmation and processing of the refund.
- Note: Allow 1-2 billing cycles for the refund to appear on your gift card balance.
How to Contact Tru Fit Athletic Clubs
If you need assistance, here’s how you can get in touch with Tru Fit Athletic Clubs support team:
Tips and Tricks for Getting a Tru Fit Athletic Clubs Refund
- Always initiate cancellation via email, preferably to the company headquarters email (customercare@abcfitness.com) and CC club management (e.g., adminmadison@clubtrufit.com)
- Go to the gym in person first to discuss cancellation, record the name of the staff member you speak with as proof of your attempt
- Keep detailed records of all communications, including emails, names, dates, and times
- Be persistent and prepare for repeated follow-ups or demands for additional fees
- Use firm, polite language and mention that you are aware of your rights; some users have found threatening legal action to be effective in getting refunds or cancellations honored
- Contact your credit card issuer to dispute unauthorized charges, and be willing to sign affidavits if needed to cancel continuous billing
- Consider using a privacy or virtual credit card with spending limits to prevent future unauthorized charges
- Timing can matter: attempting cancellations shortly before renewal dates may complicate refunds, so plan ahead
- Escalate by emailing corporate headquarters directly if local club managers are unhelpful
Why Do People Request Refunds from Tru Fit Athletic Clubs
- Cancellation difficulties: Customers report having trouble canceling memberships despite following the process, leading to continued charges.
- Unexpected renewal fees: Members were charged renewal fees even after attempting to cancel, sometimes including fees for months post cancellation.
- Disputed charges: Customers contest charges that were made after cancellation, often accusing the club of unfair billing practices.
- Refunds due to deployment or relocation: Some members were verbally promised prorated refunds for military deployment or Permanent Change of Station (PCS), but these promises were not always honored.
- Lack of prorated refunds: Contracts often do not provide for prorated refunds, causing disputes when members expect refunds for unused membership periods.
- Contract and policy issues: Confusion or disagreement about the club’s cancellation policies and contract terms leads to refund requests when expectations are not met.
- Unauthorized charges: Customers report charges being made to their credit cards even after cancellation, which they consider fraudulent.
Tru Fit Athletic Clubs Refund Script
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Dear Tru Fit Athletic Clubs Customer Service,
I hope this message finds you well. I am writing to address an issue concerning my recent billing statement. I noticed an accidental charge on my account that I believe is incorrect. Given the circumstances, I would kindly request a refund for this amount.
I appreciate your attention to this matter and look forward to your prompt response.
Tru Fit Athletic Clubs Refund Policy
Tru Fit Athletic Clubs generally does not offer refunds for membership fees once paid, and members are required to notify the gym in writing at least 30 days prior to their billing cycle if they wish to cancel their membership. Any applicable charges may affect the cancellation process, and the policy may vary based on individual circumstances or state regulations.
The Easiest Way to Get a Tru Fit Athletic Clubs Refund
If you’re frustrated trying to get a refund from Tru Fit Athletic Clubs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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