Overview
TrueAccord is a company that helps people manage and pay off their debts in a simple and stress-free way. Instead of using the usual phone calls that many debt collectors make, TrueAccord uses email and text messages to reach out and communicate. They work with you to create payment plans that fit your budget, whether it's a one-time payment, a flexible monthly plan, or even pay-what-you-can options. You can manage your payments online anytime without needing to talk to someone directly if you don't want to. Their goal is to make dealing with debt easier and less stressful, giving you support along the way to get back on track financially.
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The data comes directly from TrueAccord's official consumer website and their About Us page, which explain their services in simple terms tailored for consumers. The description matches the company's focus on digital-first communication, flexible payment options, and a supportive debt resolution experience, which aligns with the request for a conversational explanation without business jargon.
How to Get a TrueAccord Refund: Step by Step
If you purchased through TrueAccord directly:
- Call TrueAccord customer service at (866) 611-2731.
- Alternatively, send an email to support@trueaccord.com requesting your refund.
- In your communication, mention the specific payment or subscription you want a refund for and include any relevant transaction details like date and amount.
- Emphasize if the payment was processed without your explicit consent or if you were not notified before renewal.
- Be aware that if the payment has already been processed, it may not be eligible for cancellation or refund.
- Understand that any fees or penalties from your bank or card provider related to the refund will be your responsibility.
How to Contact TrueAccord
If you need assistance, here’s how you can get in touch with TrueAccord support team:
Tips and Tricks for Getting a TrueAccord Refund
- Use certified mail to request proof of the debt, emphasizing your legal right to verification or removal of the debt from your credit report.
- Call TrueAccord directly to negotiate; ask explicitly for a "pay for delete" arrangement to have the account deleted upon payment.
- Start with low settlement offers if a pay for delete is refused; negotiating a lump sum payment at a significant discount (e.g., 40-65%) may succeed.
- Get all agreements in writing before making any payments to ensure your negotiated terms are documented.
- Use friendly but firm language in communications; be polite but clear about your willingness to resolve the debt under fair terms.
- Escalate by requesting to speak to supervisors if initial representatives refuse to agree to your terms.
- Timing matters: try settling quickly if you want the negative remarks removed; once paid, send goodwill letters requesting removal of negative listings on credit reports.
- Dispute the debt promptly if you believe the debt is invalid or if TrueAccord cannot provide valid proof, using the dispute link in their emails or certified dispute letters.
- Keep detailed records of all communications, including emails, phone calls, and payment confirmations to support your case if escalations are needed.
- Leverage original creditor relationships by contacting them directly if TrueAccord refuses to settle or refund; sometimes paying original creditor can affect collections status.
- Be aware that TrueAccord may not remove charge-offs but they may remove collection accounts upon settlement, so focus on collection deletions.
Why Do People Request Refunds from TrueAccord
- Payment plan issues such as unsuccessful payment attempts.
- Termination of payment plans due to missed or unsuccessful payments.
- Disputes over amounts owed or the legitimacy of the debt.
- Refund requests denied when a payment plan fails or payments are not successful.
- Allegations of harassment or over-communication despite compliance with legal guidelines.
- Disputes about whether the debt is actually owed.
TrueAccord Refund Script
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Hello TrueAccord Support,
I hope this message finds you well. I am reaching out regarding a recent billing issue that I encountered. It seems that there was an accidental charge to my account which I did not authorize. I have reviewed my statements and can confirm that this charge was unexpected.
I kindly request a refund for this charge at your earliest convenience. I appreciate your understanding and assistance in resolving this matter.
Thank you for your prompt attention to this issue.
Best regards,
TrueAccord Refund Policy
TrueAccord's refund policy states that to request a refund, customers must either call their support number at (866) 611-2731 or email support@trueaccord.com. Refunds may not be available for payments that have already been processed, meaning cancellations are subject to timing.
The Easiest Way to Get a TrueAccord Refund
If you’re frustrated trying to get a refund from TrueAccord—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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