Overview
VEGAMOUR is a company that focuses on hair wellness using plant-based ingredients that are backed by science. They offer a range of products like hair serums, shampoos, conditioners, lash and brow serums, styling products, kits, supplements, and hair accessories. Their products help with hair concerns such as shedding, graying, dryness, damage, and volume. Everything is 100% vegan and clean, designed to promote healthy, fuller-looking hair. They also have a subscription program for regularly getting products with discounts and free shipping.
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The information was directly gathered from VEGAMOUR's official website, particularly their 'Our Story' page and product collections, which clearly describe the company's product range, focus, and values in simple terms suitable for consumers.
How to Get a VEGAMOUR Refund: Step by Step
If you purchased through vegamour.com directly:
- Log in to your account on vegamour.com.
- Navigate to the subscription or membership management section of your account portal.
- If you wish to request a refund for your subscription payment, you need to initiate a return of the product within 30 days of purchase. To do this, start the return process by mailing the product in new or gently used condition to: Vegamour Returns, 13992 Slover Ave, Fontana, CA 92337.
- Note there is a $6.95 handling fee per return order.
- Refunds will be issued to the original payment method after the returned item is received and inspected (allow 5-7 business days for processing).
- This return action does not cancel future shipments; to adjust or cancel subscription shipments, call Customer Experience at 213-325-5112 or manage online in your account portal.
- When contacting customer service to request a refund, mention that you are within the 30-day return period and are returning the product in accordance with the policy. Emphasize if the subscription was unused or renewed without notice.
If you purchased through a third-party billing provider:
- Check the specific provider's refund policies and follow their refund submission steps because Vegamour's direct policy applies only to purchases on vegamour.com.
- For providers like Apple or Google where refunds cannot be directly managed on Vegamour's site, open the provider's app store or subscription management platform:
- For Apple: open the Settings app, tap your Apple ID, go to "Subscriptions," select the Vegamour subscription, and use the "Report a Problem" feature on your purchase history to request a refund. Emphasize that the subscription renewed without your awareness.
- For Google Play: open the Google Play Store app, tap the profile icon, go to Payments & subscriptions, select Subscriptions, choose Vegamour, and tap "Report a problem" to request a refund, noting if the subscription was unused.
How to Contact VEGAMOUR
If you need assistance, here’s how you can get in touch with VEGAMOUR support team:
Tips and Tricks for Getting a VEGAMOUR Refund
- Document all communications by taking screenshots or keeping emails to prove cancellation requests.
- Be persistent and patient, sending multiple polite but firm emails if necessary.
- Use chat support rather than phone calls, as phone lines are often busy or unresponsive.
- When chatting, provide clear evidence like screenshots that prove subscription cancellation or previous refund promises.
- Address customer service representatives clearly and firmly, but stay polite to avoid being ignored.
- State your case in terms of dissatisfaction with results and express intent to cancel and get a refund.
- Escalate by asking to speak with a manager or higher-level support if initial customer service is unhelpful.
- Monitor your bank statements closely for any additional charges after cancellation and dispute them if needed.
- Submit complaints on third-party sites like Better Business Bureau or social media if refunds are not honored.
- Time your refund requests within their reported window (such as 30 days) to increase chances of success.
Why Do People Request Refunds from VEGAMOUR
- Product Ineffectiveness: Products do not work as promised, leading to dissatisfaction.
- Worsening Hair Conditions: Some users experienced increased hair shedding or adverse reactions.
- Poor Customer Service: Difficulties in communication, dismissive responses, and lack of support.
- Subscription Issues: Hard to cancel subscriptions, unauthorized renewals, and continued billing after cancellation requests.
- Unauthorized Charges: Automatic subscription renewals without notification and unexpected charges on credit cards.
- Refund Policy Limitations: Refunds only accepted within 30 days, with deductions for processing and shipping fees.
- High Prices: Costly products contribute to refund requests when results are not satisfactory.
- Shipping and Availability Problems: Cancellation of shipping to certain regions without warning leading to dissatisfaction.
- Negative Side Effects: Some users experienced negative effects like migraines or scalp issues.
VEGAMOUR Refund Script
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Dear VEGAMOUR Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an unexpected charge on my account that I believe may have been an accidental duplicate charge or an error in billing.
As a loyal customer, I appreciate the quality of your products, but this unexpected charge has caused some dissatisfaction. I kindly request a refund for this charge at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
VEGAMOUR Refund Policy
VEGAMOUR allows customers to initiate returns within 30 days of purchase for a full refund, provided the items are in new or gently used condition. After 30 days and up to 90 days, customers can return items for store credit or exchange without additional fees, though a handling fee of $6.95 applies. Items marked as "FINAL SALE" and those from promotional offers are not eligible for return or refund.
The Easiest Way to Get a VEGAMOUR Refund
If you’re frustrated trying to get a refund from VEGAMOUR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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