Overview
WHOOP is a company that offers a wearable device and app designed to help you understand your health and fitness better. It tracks important things like your sleep, how much strain or effort you put into your workouts, and how well you recover each day. By looking at all these factors together, WHOOP gives you personalized insights to help you perform your best, feel better, and maintain your health for the long run. They also have membership plans that provide you with access to these valuable health and fitness insights.
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The information was directly gathered from WHOOP's official about page, which describes their main services as providing a wearable device that tracks sleep, strain, and recovery, offering personalized health and fitness insights to consumers in an easy-to-understand way.
How to Get a WHOOP Refund: Step by Step
If you purchased through WHOOP.com:
- Log in to your WHOOP account at app.whoop.com using your credentials.
- Cancel your membership if you are still within 30 days of receiving your WHOOP device, as cancellation is required to initiate a refund request.
- Contact WHOOP Membership Services immediately by email at support@whoop.com to request a refund. Include the reason for refund and emphasize if the subscription renewed without notice or the account was unused to increase refund success.
- Wait for a return shipping label from WHOOP to be emailed to you. This label is necessary for returning your WHOOP device as part of the refund process.
- Return your WHOOP device within 7 days of receiving the return shipping label, using the provided label or QR code for carrier scanning.
- Keep proof of shipment until your refund is processed. Refunds are made once the device is received and inspected.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the menu.
- Select "Subscriptions" to view all active subscriptions.
- Find and select your WHOOP membership subscription.
- Tap "Report a Problem" which will redirect to Apple's problem reporting website.
- Choose the appropriate refund reason such as "Unexpected renewal" or "Subscription not used."
- Submit your refund request and wait for Apple's response.
- Following up via Apple Support chat or phone may help if the initial request is denied. Emphasize renewal without notice or lack of use.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments & subscriptions".
- Tap "Subscriptions" and find your WHOOP membership subscription.
- Tap "Request a refund" or select "Report a problem".
- Choose the refund reason such as "Subscription renewed without notice" or "Did not use the service."
- Submit the refund request and wait for Google's response.
- Contact Google Play Support if needed, emphasizing renewal or lack of use to boost chances.
How to Contact WHOOP
If you need assistance, here’s how you can get in touch with WHOOP support team:
Tips and Tricks for Getting a WHOOP Refund
- Be persistent and patient; expect initial refusals and multiple emails before success.
- Send follow-up emails, sometimes attaching evidence like screenshots or bank statements to strengthen your case.
- Use firm but polite language; mention your rights and relevant consumer protection laws, e.g., UK distance selling regulations.
- Escalate by CC’ing multiple contacts such as support@whoop.com, whoop@jacktaylorpr.com, will@whoop.com, privacy@whoop.com to increase pressure.
- Request refunds within the official refund period (usually 14 to 30 days from charge or device receipt).
- If your subscription renewed without notice, mention this as a key reason for refund eligibility.
- Emphasize non-use or dissatisfaction with the membership or device to justify a refund.
- Request prepaid return shipping labels to avoid extra costs and return the device promptly in unused and undamaged condition.
- Ask for pro-rated refunds if canceling membership mid-term.
- Keep all communication records to document proof of your refund attempts.
- Use social proof from forums indicating others have successfully received refunds from WHOOP.
- If direct refund attempts fail, consider disputing the charge via your credit card company as a last resort.
Why Do People Request Refunds from WHOOP
- Subscription misunderstandings: Customers may request refunds due to confusion or dissatisfaction with subscription terms and charges.
- Technical errors in billing: Erroneous charges caused by system glitches leading to unwanted payments.
- Dissatisfaction with product accuracy: Users feeling the health data collected by WHOOP is inaccurate or unreliable.
- Poor customer service experiences: Customers requesting refunds after negative interactions or perceived misleading sales tactics.
- Product return within policy period: Returning WHOOP devices within 30 days for a full refund as per the return policy.
- Upgrade fee disputes: Refund requests for upgrade fees when upgrades happen under terms not clearly agreed upon or within a specific timeframe.
- Unhappy with the overall WHOOP experience: General dissatisfaction with the product or service leading to refunds for bands or accessories.
WHOOP Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered with my account. I noticed an accidental charge on my credit card that I did not authorize. I believe this may have been an error, as I have not used the service recently.
I would appreciate it if you could look into this matter and process a refund for the charge. Thank you for your attention to this issue, and I look forward to resolving it promptly.
Best regards,
WHOOP Refund Policy
WHOOP allows members to return their device within 30 days of receipt for a full refund, excluding shipping costs. This applies to both the WHOOP 5.0 and WHOOP MG models. After the initial 30-day period, memberships cannot be refunded.
The Easiest Way to Get a WHOOP Refund
If you’re frustrated trying to get a refund from WHOOP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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