Overview
Zealthy is a health company that offers a variety of medical services all online so you can get care from home. They help people with weight loss using special medications and coaching, provide birth control prescriptions with home delivery, and offer treatments for erectile dysfunction and hair loss. They also help with skin issues like acne or wrinkles, offer mental health support for anxiety and depression, and provide primary care with online visits. Zealthy even offers sleep treatments, HIV prevention medication, and products to boost testosterone and workout performance. Everything can be done through video visits and medication is delivered right to your door.
Difficulty
12345
678910
Easy
Medium
Very Hard
This summary is based on detailed service descriptions found directly on Zealthy's official website, covering all main services they provide in simple terms suitable for a consumer audience.
How to Get a Zealthy Refund: Step by Step
If you purchased through Zealthy direct billing:
- Log into your Zealthy account at https://app.getzealthy.com/patient-portal/profile?page=payment.
- Go to the 'Manage Membership' section to verify your active subscription and billing details.
- To request a refund, send an email to support@getzealthy.com with the subject line indicating a refund request.
- In your email, state clearly if you were charged after canceling the trial or membership or if you believe you were charged in error. Mention that your account was unused or the charge was unexpected to increase refund chances.
- If the refund is for a charge after cancellation, include the cancellation confirmation details if available.
- Wait for a response from Zealthy support regarding your refund request. If you do not get a response within a few days, follow up via the same email or call their support line at (877) 870-0323.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top.
- Select 'Subscriptions' from the menu.
- Find and select your Zealthy subscription.
- Tap 'Report a Problem'.
- Choose the most appropriate refund reason, such as 'Subscription renewed without notice' or 'Did not use the service'.
- Submit the refund request through the Apple system.
- Monitor your email for Apple's refund decision. You can add that the subscription was unused or renewed without notice in your message for a higher chance of success.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Select 'Payments & subscriptions' > 'Subscriptions'.
- Choose your Zealthy subscription.
- Tap 'Refund' or 'Report a problem'.
- Select the reason, such as 'Unexpected charge' or 'Subscription not used'.
- Submit the refund request and wait for Google Play's response.
- Emphasize in your request that the subscription was renewed without your knowledge or the service was not used to aid refund approval.
How to Contact Zealthy
If you need assistance, here’s how you can get in touch with Zealthy support team:
Tips and Tricks for Getting a Zealthy Refund
- Immediately dispute charges with your bank or credit card company as Zealthy often does not process refunds willingly.
- Keep all receipts and records of payments and communications to use as evidence when disputing charges or escalating complaints.
- File complaints with consumer protection agencies such as the Better Business Bureau to escalate the issue.
- Leave negative reviews on all platforms including Trustpilot and Reddit to warn others and increase pressure on the company.
- Use payment services like Klarna that offer buyer protection and dispute mechanisms for unauthorized or problematic charges.
- Contact Zealthy promptly via customer support and patient portal to request cancellation and refund, but be prepared for delayed or no response.
- Be persistent and escalate by following up repeatedly with customer service and using formal dispute channels.
- Highlight unauthorized charges or charges continuing after cancellation to strengthen your case with your bank and consumer agencies.
- Use firm but polite language when communicating, clearly stating your intent to dispute charges or escalate if refunds are not processed.
- Time your refund requests quickly after the charge or issue arises to improve chances of success before the company claims medication delivery or service completion.
- Be aware of ongoing legal actions against Zealthy as leverage when discussing your refund request.
Why Do People Request Refunds from Zealthy
- Unauthorized charges and billing errors such as double charging for membership or medications.
- Delay in insurance verification causing subscription issues and unexpected high charges.
- Medications not received despite payment for membership or refill bundles.
- Side effects experienced from medications.
- Poor customer service with unresponsiveness to refund or cancellation requests.
- Inability to cancel or pause memberships.
- All sales are final policy on medications and consultation fees, but exceptions requested for errors or wrong orders.
- Refunds reserved mainly for order processing errors.
- No refunds for lost or stolen packages.
- Trial users charged despite cancellations.
Zealthy Refund Script
Script
Copy
Dear Zealthy Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that I believe was made in error. It seems there has been an accidental billing on my account, and I am quite dissatisfied with this situation.
I would appreciate your prompt attention to this matter and hope to resolve it by processing a refund at your earliest convenience.
Thank you for your assistance!
Best regards,
Zealthy Refund Policy
Zealthy's refund policy states that all sales of prescription products are final, meaning they cannot be returned or refunded once filled. Additionally, consultation fees and membership charges are non-refundable, and customers should cancel any subscriptions before the end of a free trial to avoid charges.
The Easiest Way to Get a Zealthy Refund
If you’re frustrated trying to get a refund from Zealthy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
