Overview
Zillow is like a one-stop app for anything related to homes in the U.S. Whether you're looking to buy, sell, rent, or just explore homes, Zillow offers easy tools that help you every step of the way. If you're buying, you can check home affordability, get mortgage help, connect with real estate agents, and even tour homes online. Sellers can choose how they want to sell their home and use features that attract buyers. Renters and landlords can manage rentals smoothly, including applications and rent payments. Overall, Zillow makes finding, buying, selling, and renting homes simpler and more convenient for everyone.
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This description is based on Zillow's official website, which clearly outlines their main services for consumers including home buying, selling, renting, mortgage help, and rental management tools, all explained in simple terms suitable for a general audience.
How to Get a Zillow Refund: Step by Step
If you purchased through Zillow.com directly (main service):
- Log in to your Zillow account on Zillow.com that you used for the purchase.
- Identify the membership or subscription charge on your billing or account page.
- Contact Zillow support directly via email at rentalapplications@zillow.com for any refund requests related to application fees or subscription payments.
- In your message, mention if you were double charged or mistakenly paid twice.
- If the payment was made by bank transfer (ACH), initial refunds cannot be processed by Zillow; contact your bank’s customer service immediately to dispute and retract the transaction.
- Be clear to mention that the subscription or payment was unwanted or renewed without your notice to improve refund chances.
If you purchased through Zillow Premier Agent Advertising:
- Log in to the "My Ads" page on Zillow.com.
- Reduce your budget to zero or contact your Zillow business consultant via email at partnersupport@zillow.com or call 1.855.657.6610 to request cancellation.
- Note that advertising payments are non-refundable, and prepaid amounts are not returned.
- Ads will remain active until the next billing date; after that, no further charges will occur.
- When requesting a refund, emphasize any unexpected or unauthorized renewal charges to negotiate possibilities.
How to Contact Zillow
If you need assistance, here’s how you can get in touch with Zillow support team:
Tips and Tricks for Getting a Zillow Refund
- Be persistent: Multiple follow-ups via email, website help requests, and calling customer service lines—even if initially directed to voicemail—can increase chances of response.
- Document everything: Keep records of all communications, receipts, and payment confirmations to present if needed.
- Use clear, firm language: Politely but firmly state your case, emphasizing payment made but service not received or errors made by Zillow.
- Request escalation: Ask explicitly to have your issue escalated to a supervisor or higher-level support if initial reps are unhelpful.
- Leverage third-party dispute options: Mention possibility of disputing charges via your bank or credit card company as a last resort.
- Timing matters: Initiate refund requests promptly—delays reduce success chances.
- Use public forums cautiously: Posting reviews or complaints on public platforms sometimes prompts faster company response.
- Clarify application fees are non-refundable or refundable: Some users found stating or confirming non-refundable policies upfront helps avoid disputed fees later.
- Appeal via social media: Contact Zillow via Twitter or Facebook for public visibility of your issue.
- Check account and payment details carefully: Ensure you are logged into the correct Zillow account used for payment when requesting refunds.
Why Do People Request Refunds from Zillow
- Duplicate application fees: Paying the application fee twice within 30 days using separate accounts.
- Application fee confusion: Being prompted to pay again after already purchasing the application.
- Property no longer available: Requesting a refund if the property is no longer available after a successful application (note: Zillow does not provide refunds in this case).
- No response from landlord: Applied but not hearing back from the landlord (also not refund eligible on Zillow).
- Application redirected outside Zillow: Paid the fee but landlord requires application outside of Zillow.
Zillow Refund Script
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Dear Zillow Support,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. I noticed an accidental charge to my account that I believe was made in error. This has caused some confusion, as I did not intend to authorize this transaction.
I kindly request your assistance in processing a refund for this charge. I appreciate your attention to this matter and would be grateful for your prompt response.
Thank you for your understanding.
Best regards,
Zillow Refund Policy
Zillow generally does not provide refunds for most of its services, including advertising purchases and prepaid amounts. However, in specific instances where Zillow terminates an agreement for convenience, a pro-rata portion of any prepaid amount may be refunded. Additionally, lenders may request refunds of unused funds in their accounts, but Zillow is not obligated to issue refunds in any circumstances, and refunds may take up to four weeks to process if approved.
The Easiest Way to Get a Zillow Refund
If you’re frustrated trying to get a refund from Zillow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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