Overview
Alphalete Athletics is a company that offers premium workout clothes and athleisure wear for both men and women. Their products are designed to combine comfort, style, and functionality to help you perform your best, whether you're at the gym or just out and about. They have a variety of clothing options like shorts, leggings, bras, T-shirts, hoodies, sweatpants, tank tops, bodysuits, underwear, and even accessories to complete your activewear look. Besides selling high-quality apparel, they offer free shipping on orders over $120, easy 30-day returns, and good customer support. They also provide extra features like a blog, a loyalty program, and a special experience called "Alphaland" aimed at personal growth. Overall, it's a great place to find stylish and comfortable workout gear that fits your lifestyle.
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The information was directly gathered from Alphalete Athletics' official about us page, which clearly describes their products, services, and audience in simple terms.
How to Get an Alphalete Refund: Step by Step
If you purchased through credit card:
- Within 3 days of signing up for the membership, send a cancellation request by email to Alphalete Athletics to take advantage of the 3-day right of rescission.
- State clearly that you are exercising your right to cancel the membership contract within the allowed 3-day window for a full refund.
- After they receive your cancellation, the amount paid will be refunded to the credit card used originally within 30 days.
- If more than 3 days have passed, refunds are generally not provided for membership fees based on the membership agreement.
- If you still want to request a refund after 3 days, politely emphasize that you were not fully aware of the recurring charges or membership benefits at the time of sign-up to increase chances of goodwill refund.
If you purchased through Alphalete Athletics website (direct charge):
- Go to the Alphalete Athletics website and log into your account.
- Find your subscription or membership section in your account dashboard.
- If there is an option to view transactions or billing history, open it to locate charge details.
- Contact Alphalete Athletics customer support via their support email or contact form, providing your order details and stating you want a refund for the membership charge.
- In your refund request, mention if the membership was not used or if the renewal happened without clear notice to enhance refund consideration.
How to Contact Alphalete
If you need assistance, here’s how you can get in touch with Alphalete support team:
Tips and Tricks for Getting an Alphalete Refund
- Be persistent and patient: Follow up multiple times if you do not get an immediate response. Wait at least 2-3 days before escalating.
- Include all relevant details: Always provide your order number and clear details of the issue upfront in your initial message.
- Use clear and firm language: State that you expect a refund and do not authorize any additional charges if disputing a claim.
- Ask for evidence if disputed: If they claim damage or contamination to returned items, request photographic proof before a second charge.
- Escalate with subject line cues: Add phrases like “URGENT,” “Refund Request Follow-up,” or “Attention Needed” in your email subject line to get a reply.
- Return items quickly and in original condition: Return exchanges or refunds within the specified window and keep packaging pristine.
- Use social media as leverage: If stuck, posting your issue on platforms like Instagram or Twitter tagging Alphalete can prompt quicker resolutions.
- Cover cost of return shipping: Be prepared to pay for your own return shipping as Alphalete typically does not reimburse return shipping costs.
- Keep written records: Document all communications in writing so you have a record of the timeline and responses (or lack thereof).
- Avoid emotional language: Stay professional and factual in correspondence to maintain credibility and increase chances of success.
Why Do People Request Refunds from Alphalete
- Receiving an incorrect item
- Missing an item from the order
- Item is damaged in any way
- Items out of stock in requested size for exchange, leading to refund instead
- Non-compliance with return policy standards (washed items, items with hair, lint, powder, skin cells, piling, strong odors, stains, markings)
- Hygiene reasons exclude refunds on water bottles, face masks, underwear, bodysuits, and socks; swimwear refundable only if original liner is attached
- Items discounted 30% or more are final sale and not refundable
- After two denied returns due to policy non-compliance, item is donated and no refund given
- International orders eligible only for refund, no exchange; shipping costs borne by purchaser
Alphalete Refund Script
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Dear Alphalete Team,
I hope this message finds you well. I am reaching out regarding a billing issue related to my recent order. I noticed an accidental charge that I did not authorize, which has left me quite concerned and dissatisfied with the experience. I would appreciate your assistance in resolving this issue promptly.
Could you please process a refund for the charge at your earliest convenience? Thank you for your attention to this matter, and I look forward to your swift response.
Best regards,
Alphalete Refund Policy
Alphalete Athletics has a 45-day return policy for domestic US customers, allowing returns on items discounted less than 30%. However, items with discounts of 30% or more are final sale and non-returnable. To initiate a return, products must be unwashed and in certain conditions, and returns usually take 15-20 business days to process with refunds issued thereafter.
The Easiest Way to Get an Alphalete Refund
If you’re frustrated trying to get a refund from Alphalete—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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