Overview
Ancestry.com helps people discover their family history and learn about their roots. They offer a Family History Membership that gives access to billions of genealogy records like census, military, birth, and marriage records. You can create your own family tree and explore others with the largest collection of family history records online. They also have a DNA testing service called AncestryDNA, where you send a saliva sample from home to learn about your ethnic background and find possible relatives through DNA matching. They provide tools and records that make it easy to understand where you come from and connect with your family story. There's even a free 14-day trial to get started.
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The information directly from Ancestry.ca clearly outlines the main services: access to genealogy records, family tree creation, and DNA testing for heritage and family connections, all explained in simple, consumer-friendly terms.
How to Get an Ancestry Refund: Step by Step
If you purchased through Ancestry.com directly:
- Sign in to your account at ancestry.com.
- Navigate to the Billing or Subscription section in your account settings.
- Locate the current active subscription.
- Contact Ancestry customer support via live chat or email to request a refund, stating clearly that you want a refund for the subscription charge.
- If applicable, mention any specific reasons to increase refund chances like "subscription renewed without notice" or "account was unused after renewal."
- If cancellation is required to request a refund, cancel the subscription following the provided steps and confirm your refund request with support.
If you purchased through Apple (iOS):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in using your Apple ID associated with the Ancestry subscription.
- Click "I'd like to," then choose "Request a refund."
- Select the subscription charge for Ancestry, and choose the reason for the refund.
- Submit the request.
- Wait 24 to 48 hours for Apple's decision on your refund request.
- Check your email or the refund request status on the same website.
- If needed, cancel the subscription on your device by opening Settings > Your Apple ID > Subscriptions > Ancestry, then cancel.
- Use message tactics such as "subscription renewed without notification" or "I did not use the service after renewal" to improve success.
If you purchased through Google Play (Android):
- Visit play.google.com in a web browser and sign in to the Google account associated with the Ancestry subscription.
- Click your profile picture in the top right corner.
- Select "Payments & subscriptions," then go to "Budget & order history."
- Find the Ancestry subscription charge you want refunded.
- Click "Report a problem."
- Choose the option that best describes your situation and fill out the form, clearly stating you want a refund.
- Submit the form and wait for Google Play to process your request.
- If needed, cancel the subscription in the Google Play Store app by opening the menu > Subscriptions > Ancestry and cancel.
- Use refund messaging emphasizing "subscription renewed automatically without notice" or "account was unused after renewal."
If you purchased through Roku:
- Go to https://support.roku.com/contactus.
- Contact Roku customer support via chat or phone to request a refund for the Ancestry subscription.
- Explain that the subscription renewed without your authorization or notice to increase chances of refund.
- Be aware that Roku refunds are not guaranteed; remain persistent but polite.
- If refund requires subscription cancellation, ask Roku support to help cancel your Ancestry subscription.
How to Contact Ancestry
If you need assistance, here’s how you can get in touch with Ancestry support team:
Tips and Tricks for Getting an Ancestry Refund
- Act immediately by cancelling your subscription as soon as possible to avoid further charges.
- Document everything: Keep confirmation emails, cancellation notices, and record times/dates of calls.
- Be persistent: Call multiple times and escalate to supervisors or managers if initial reps refuse refunds.
- Use clear, firm language: Politely but firmly state that you want a refund due to unauthorized charges or unused subscription time.
- Mention your cancellation attempts: Show evidence you tried to cancel on time even if system missed it.
- Ask for prorated refunds: Request refunds for unused subscription periods, not necessarily full amounts if partial use occurred.
- Call at the right time: Early in the week and during business hours when customer service is likely fully staffed.
- Leverage competitor offers and discounts: Mention competitor prices or other options if they refuse to cooperate.
- Utilize your bank or credit card company: If Ancestry refuses refund, consider disputing charge through your payment provider.
- Try multiple contact methods: Use phone, email, and chat to increase visibility and chances of refund approval.
- Be friendly but firm: Polite communication usually yields better results than aggressive or rude language.
- Keep receipts and dates handy: Refer to specific order dates, trial periods, and renewals when making your case.
- After cancellation, verify account status: Confirm with customer service that your subscription is fully cancelled and no further charges will occur.
Why Do People Request Refunds from Ancestry
- Forgot to cancel free trial and got charged for subscription unexpectedly
- Dissatisfaction with the product or service received
- Accidental purchase or charge on membership or subscription
- Returning AncestryDNA kit within the refund eligibility period
- Billing or technical errors causing incorrect charges
- Change of mind after purchase before significant usage
- Misunderstanding of subscription terms or auto-renewal policies
- Cancelled membership before free trial ended, but still charged
Ancestry Refund Script
Script
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Dear Ancestry Customer Service,
I hope this message finds you well. I am writing to address a billing issue regarding my recent account charge. It seems that I was unexpectedly charged for a subscription that I did not intend to renew.
I appreciate the services Ancestry provides, but I am currently dissatisfied with this situation. Therefore, I kindly request a refund for the charge.
Thank you for your assistance in resolving this matter. I look forward to your prompt response.
Best regards,
Ancestry Refund Policy
Ancestry.com's refund policy states that subscription fees and DNA test kit purchases are generally non-refundable unless required by law. If you cancel your subscription based on a breach of terms by Ancestry, you may be eligible for a prorated refund if certain conditions are met, including a 30-day cure period.
The Easiest Way to Get an Ancestry Refund
If you’re frustrated trying to get a refund from Ancestry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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