Overview
Ancestry.ca is a service where you can discover your family history and build your family tree. You get access to billions of records like census, military, birth, marriage, and death records to help you learn more about your ancestors. They also offer AncestryDNA, a DNA testing service that helps you uncover your heritage and find new family connections. With a combination of DNA results and lots of historical records, you get insights into where your family comes from and your genealogy story. It's easy to use with tools to create and explore your family tree, and they handle DNA data securely and privately.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information comes directly from Ancestry.ca's official website which clearly outlines their main consumer services: family tree creation, access to a variety of genealogical records, and DNA testing to learn about heritage and family connections.
How to Get an ancestry Refund: Step by Step
If you purchased through ancestry.ca directly:
- Sign in to your account on ancestry.ca.
- Go to the Help or Support section.
- Look for the option to contact customer support via live chat or email.
- Start a chat or write an email requesting a refund, emphasizing the subscription renewed without notice or the account was unused.
- If the support agent requires it, cancel your membership to stop future billing.
- Wait for the refund decision and confirmation email. If approved, funds will be returned to your original payment method.
If you purchased through Apple (iPhone/iPad):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Locate the Ancestry subscription purchase in your list of apps and subscriptions.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for your refund, such as the subscription renewed without notice or you did not use the subscription, then click Next.
- Submit the request and wait 24 to 48 hours for an update.
- If approved, the refund will be processed back to your payment method.
If you purchased through Google Play (Android):
- Open a browser and visit play.google.com.
- Click your Profile picture at the top right.
- Select "Payments & subscriptions," then "Budget & order history."
- Find the ancestry subscription order and click "Report a problem."
- Select the option that best describes your situation and complete the form, mentioning the subscription renewed without notice or you did not use the subscription.
- Click Submit and wait 1 to 4 days for a decision.
- If approved, the refund will be processed to your payment method.
How to Contact ancestry
If you need assistance, here’s how you can get in touch with ancestry support team:
Tips and Tricks for Getting an ancestry Refund
- Be persistent and polite when communicating; persistence pays off.
- Use the online live chat
- Request to speak to a real person or manager if the initial support rep refuses a refund.
- Escalate politely – ask repeatedly and escalate the issue during chat sessions.
- Mention fairness or financial hardship as reasons to encourage consideration.
- Timing matters – requests made within a few days after cancellation or charge tend to have better success.
- Provide proof if possible, such as screenshots of cancellation requests or charges.
- Ask for a price difference refund if you were charged before a sale or discount.
- One refund per account is typical, so don’t expect multiple refunds.
- Cancellations close to trial end or subscription renewal often lead to disputes or fees, so act early to avoid this.
- Do not expect responses from the general support email; live chat or direct escalation works better.
Why Do People Request Refunds from ancestry
- Non-delivery of DNA results after mailing back the DNA kit.
- Billing disputes, including being charged after cancelling or for inactive/reactivated accounts.
- Canceling subscriptions within refund periods and requesting refunds.
- Requesting refunds due to inconvenience or dissatisfaction with the product or service.
- Lack of customer support leading to frustration and refund requests.
- Charges on old or inactive accounts due to system errors or account reactivation.
- Refunding the cost of DNA kits returned within specified periods with processing fees.
- Requests for refunds on add-ons like gift wrap or priority processing if canceled timely.
- Cancellation fees on subscriptions particularly those purchased on ancestry.ca, sometimes refunded partially.
- Requests for refunds when DNA traits purchased after results are non-refundable or traits purchased before results are refundable.
ancestry Refund Script
Script
Copy
Dear Ancestry Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an accidental charge on my most recent statement that I did not authorize and I would like to request a refund for this amount.
I have enjoyed using your services, but this unexpected charge has caused some concern. I would appreciate your help in resolving this matter swiftly.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
ancestry Refund Policy
Ancestry.ca has a refund policy that varies depending on the type of subscription. If you cancel your subscription within the first 14 days, you can receive a full refund of the first month’s fee, but if you cancel afterwards, you generally are not eligible for a refund, though you can retain access until the end of the subscription period. Subscriptions that are billed upfront may be canceled within the first 30 days for a full refund, and for AncestryDNA kits, customers can receive a full refund if they return the kit within 14 days of receiving it.
The Easiest Way to Get an ancestry Refund
If you’re frustrated trying to get a refund from ancestry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
