Overview
Audible at audible.ca is a membership service where you can listen to a huge variety of audiobooks, podcasts, and exclusive original shows. As a member, you get credits that allow you to download premium audiobooks, plus you have access to a large selection of included audiobooks and podcasts you can listen to anytime without limits. Audible offers a free 30-day trial if you want to try it out. The platform works on many devices like phones, Alexa, Kindles, and more, and has useful features like adjusting the speed of narration and a sleep timer. Basically, it's like having a massive library of spoken stories and shows with you everywhere.
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The summary is based on the official information found at Audible's Canadian website, which clearly describes the membership benefits, service offerings, and app features in simple terms suited for general consumers.
How to Get an Audible Refund: Step by Step
If you purchased through Audible.ca (direct card billing):
- Sign in to your Audible.ca account.
- Navigate to your purchase history by clicking your profile and selecting Purchase History.
- Identify the membership or subscription charges you want refunded.
- Check if the charge is eligible for return or refund.
- Contact Audible Customer Service by calling 1-888-283-1191.
- Have your 9-digit Audible charge code ready (e.g., MB3TM39P0) from the billing details.
- Request a refund for the specific membership or subscription charge, emphasizing if the charge was unexpected or unauthorized.
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used for the Audible subscription purchase.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason related to your refund request, such as "Unauthorized charge" or "Subscription renewed without notice."
- Choose the Audible membership subscription item.
- Submit the request and wait 24 to 48 hours for Apple's response.
- If approved, expect the refund to appear on your payment method after some processing time.
If you purchased through Google Play Store:
- Go to play.google.com on a computer or mobile browser.
- Click your Profile picture at the top right.
- Go to Payments & subscriptions, then Budget & order history.
- Find the Audible membership subscription purchase and click "Report a problem."
- Select the option that best matches your situation, indicating your desire for a refund.
- Complete the request form and submit.
- Refund decisions usually occur within one day but can take up to four days.
- If the purchase does not appear, check if it was made under a different Google account.
If you purchased through Roku:
- Note that subscriptions purchased and managed via Roku are generally non-refundable as per Roku's policy.
- Check your Roku account for any specific refund provisions for the Audible membership.
- If you believe a refund is warranted, contact Roku Support directly through their website or customer service channels.
How to Contact Audible
If you need assistance, here’s how you can get in touch with Audible support team:
Tips and Tricks for Getting an Audible Refund
- Use customer service chat instead of automated bots for refunds as it allows for more flexibility.
- Be polite and clear in your communication with customer service representatives.
- Request refunds within a year of purchase for better chances, especially if you have an Audible membership.
- Return audiobooks purchased with credits as these returns are generally accepted more easily.
- Try to limit refund requests to avoid being flagged as an habitual returner, which can end your account.
- Multiple refunds per day can sometimes be processed via customer service chat, but use this cautiously.
- Explain your dissatisfaction or reason for refund honestly, but avoid long-winded explanations as the process is often automated.
- Escalate politely if initial requests are denied by asking for a supervisor or a higher level of customer service.
- Timing your refund requests soon after purchase or listening helps, but some users have received refunds even after years.
- Maintain an Audible membership or trial as some reports suggest this is necessary to be eligible for returns.
Why Do People Request Refunds from Audible
- Accidental purchases where the user bought the wrong audiobook.
- Dissatisfaction with the audiobook content, such as poor narration or quality.
- Technical issues like the audiobook not playing or being inaccessible.
- Changes in listening preference after trying the audiobook.
- Membership cancellation or account issues leading to return eligibility confusion.
- Using the Great Listen Guarantee to return a book they didn't like.
- Returning books purchased with credits within Audible's 365-day return policy.
- Seeking refunds due to inability to use the audiobook after purchase.
- Requests due to narrator dissatisfaction, such as the narrator's style or voice being unappealing.
Audible Refund Script
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Hello Audible Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that I believe was made in error. I was surprised to see this charge on my account, as I was not expecting it and I have not used the service to the extent reflected in the billing.
Given my current dissatisfaction and the billing issue, I would appreciate your assistance in processing a refund for this charge. Thank you for your understanding and support in resolving this matter quickly.
Best regards.
Audible Refund Policy
Audible Canada's refund policy allows members to return audiobooks purchased within 365 days of the purchase for a full refund, provided that the return is made from the Purchase History page on the Audible site. Audiobooks returned will have the associated credit returned to the member's account, and there is no limit to how many titles can be returned in a year.
The Easiest Way to Get an Audible Refund
If you’re frustrated trying to get a refund from Audible—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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