Overview
AVG is a company that helps keep your devices safe and running smoothly. They offer free and paid antivirus software to protect your computers and phones from viruses and malware. AVG also has tools to make your devices faster and healthier, like cleaning up junk files and updating drivers. For privacy, they provide a VPN to encrypt your internet connection, a secure browser, and tools to help you stay private online. They have solutions for both home users and businesses, covering PCs, Macs, Androids, and iPhones. Overall, AVG makes it easier and safer to use your devices every day.
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The information is directly from AVG's official website and clearly outlines their main consumer services in simple terms suitable for a general audience.
How to Get an AVG Refund: Step by Step
If you purchased through AVG.com (credit/debit card or PayPal):
- Sign in to your AVG Account at https://id.avg.com/sign-in using the email linked to your purchase.
- Click "See your order history" on the Order history tile.
- Find the order you want a refund for and click "Request a refund" (only visible if eligible).
- Select "Request a refund" and click "Continue."
- Click "Start Chat" to connect with an AVG Support Agent and place your refund request.
- Wait for an email notification indicating refund processing; refunds usually take up to 7 business days for card/PayPal payments.
If you purchased through AVG.com (other payment methods):
- Follow the same steps as for card/PayPal payments to request the refund.
- Refund processing might take up to 14 business days.
If you purchased through Google Play Store:
- Open your AVG Account at https://id.avg.com/sign-in linked to the purchase email.
- Go to "See your order history" and find the eligible order.
- Click "Request a refund," select the option, and continue.
- Use "Start Chat" to contact AVG Support and submit your refund request.
- Refunds take up to 7 business days for card or PayPal payments and up to 14 days for other methods.
If you purchased through Apple App Store:
- Open the App Store app on your iOS device.
- Tap your profile icon at the top right.
- Tap your name to access "Subscriptions."
- Find your AVG subscription and cancel it if you no longer want it.
- Sign into reportaproblem.apple.com with your Apple ID.
- Choose “I’d like to” then “Request a refund.”
- Select the AVG subscription purchase and a reason for the refund.
- Submit the request and wait 24 to 48 hours for Apple’s decision.
- If approved, refund will be processed back to your payment method.
If you purchased through a retail store or third-party reseller:
- Contact the retail store or reseller directly as AVG does not process refunds for these purchases.
How to Contact AVG
If you need assistance, here’s how you can get in touch with AVG support team:
Tips and Tricks for Getting an AVG Refund
- Be persistent and polite: Constantly follow up via live chat or support email until you get a real person on the line.
- Use the 30-day refund window as leverage: Emphasize that you are requesting a refund within the official 30-day policy, even if official channels are hard to reach.
- Request escalation: Ask firmly but respectfully to escalate your case to a supervisor or manager if the first-level support refuses to help.
- Highlight payment errors or duplicate charges: Mention any unintended renewals or multiple charges, which tends to increase chances for a refund.
- Document all interactions: Keep records of chat transcripts, emails, and transaction details to refer to when escalating.
- Timing matters: Contact support during weekdays and business hours for better response chances; immediate request after purchase is ideal.
- Avoid aggressive language: Use calm but firm language such as "I would appreciate your help in resolving this refund request promptly."
- Use chargeback as last resort: Mention that you may contact your payment provider to dispute the charge if refund is denied.
- Play on their desire to maintain reputation: Indicate willingness to provide a positive review in exchange for refund or quick resolution.
- Utilize multiple contact channels: Try live chat, email form, and phone numbers if available to increase chances of connecting with someone helpful.
Why Do People Request Refunds from AVG
- Unsatisfied with the AVG product leading to requests within the 30-day money-back guarantee period.
- Unauthorized transactions or charges that the user did not approve or recognize.
- Auto-renewal charges users did not opt into or were unaware of.
- Technical issues or glitches associated with the product prompting dissatisfaction.
- Changes to the End User License Agreement (EULA) that users object to within 30 days of amendment.
- Billing errors, such as double charges or incorrect amounts billed.
- Product defects or malfunctioning physical media that are eligible for refund if defective.
- Failure to use the product or service as expected leading to dissatisfaction or cancellation.
AVG Refund Script
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Dear AVG Support,
I am writing to bring to your attention a billing issue I experienced recently. I was charged for a subscription I did not intend to purchase, and I am quite dissatisfied with this unexpected charge. I believe it may have been an accidental billing error.
I kindly request a refund for this charge, as I did not authorize this transaction, and I believe it does not align with my expectations of your service.
Thank you for your assistance in resolving this matter promptly.
Best regards,
AVG Refund Policy
AVG offers a 30-day money-back guarantee for subscriptions purchased directly from them, allowing customers to request a full refund if they are not satisfied, as long as the request is made within 30 days of the purchase date. Refunds are not available for purchases made from physical stores and certain conditions apply, such as handling refunds for hardware or usage.
The Easiest Way to Get an AVG Refund
If you’re frustrated trying to get a refund from AVG—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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