Overview
EllaOla offers unflavored, pediatrician-approved multivitamin powders for young children that are easy to mix into food or drinks. These vitamins have 19 essential vitamins and minerals plus a blend of 15 organic fruits and vegetables to support immune health, bone growth, brain development, and overall wellness. They use clean, vegan ingredients without sugar, dyes, or allergens. Besides vitamins, EllaOla also sells gentle baby skincare products like creams, lotions, shampoos, and massage oils, along with helpful baby care bundles and kits.
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The information comes directly from EllaOla's official website, detailing their main products and services in simple terms suitable for consumers.
How to Get an EllaOla Refund: Step by Step
If you purchased through EllaOla.com directly:
- Email info@ellaola.com with your order number and a request for a refund within 14 days of receipt.
- Wait for the company to send you a return shipping label to send back the product.
- Ship the product back using the provided label.
- After EllaOla receives your returned item(s), they will issue a refund to your original payment method, excluding original shipping and handling fees.
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the subscription.
- Click on "I'd like to," then select "Request a refund."
- Choose the reason for requesting the refund, emphasizing angles such as subscription renewed without notice or account was unused.
- Select the EllaOla subscription from the list and submit your request.
- Wait 24 to 48 hours for Apple to process and update you on the refund status.
- If approved, wait additional time for the refund to appear on your payment method.
If you purchased through Google Play:
- Open the Google Play Store app or go to the Google Play website.
- Sign in with the Google account used for the subscription.
- Go to your account's purchase history.
- Locate the EllaOla subscription purchase.
- Tap or click on the purchase and select "Request a refund" or "Report a problem."
- Choose a valid reason for the refund, such as accidental subscription renewal or unused subscription.
- Submit the refund request and wait for Google's response.
If you purchased through Roku:
- Subscriptions purchased through Roku are generally non-refundable as they are prepaid and final.
- If you still want to request a refund, open the Roku website or app and sign into your account.
- Navigate to your subscriptions and select the EllaOla subscription.
- Contact Roku Support via their website or support channels.
- Explain your situation clearly, emphasizing if the subscription was unused or renewed without your consent.
- Note that approval for refunds through Roku is rare and up to their discretion.
How to Contact EllaOla
If you need assistance, here’s how you can get in touch with EllaOla support team:
Tips and Tricks for Getting an EllaOla Refund
- Act quickly: Contact EllaOla within 14 days of receipt to request a refund as this is their free returns window.
- Email politely but firmly: Use courteous language while clearly stating your desire for a full refund.
- Include order number and detailed reason: Provide specific reasons like incorrect fit, damaged product, or product not as described.
- Attach photographic evidence: Send photos of defective or damaged items to strengthen your claim.
- Request return shipping label: Wait for the company to send you a return label before shipping anything back.
- Keep all records: Save all email interactions and shipping receipts as proof in case of escalation.
- Return product in original condition: Products must be returned unused and packaged as received.
- Escalate if needed: If no response, follow up firmly and consider chargeback services if payment was made by credit card.
- Request confirmation in writing: Ask for written confirmation of refund approval and return receipt.
- Timing matters: Early requests within the 14-day period improve chances; refund requests after 14 days are rarely honored.
- Avoid international orders for refund expectations: International purchases are typically final sale and non-refundable.
Why Do People Request Refunds from EllaOla
- Incorrect fit or sizing - Items not fitting as expected is a top reason for refunds in online clothing stores.
- Product not matching description - Customers want refunds when the product does not meet the online description or expectations.
- Defective or damaged items - Receiving faulty or damaged goods leads to refund requests.
- Changing mind or no longer wanting the product - Sometimes customers simply decide they do not want the item after purchase.
- Shipping delays or delivery issues - Delays or problems with delivery can cause refunds or returns.
- International orders non-returnable - For EllaOla, international orders are final sale and refunds are not accepted, which can cause refund requests before purchase.
- Issues with promo codes or discounts - Customers sometimes request refunds due to confusion or dissatisfaction with applied promotion codes.
EllaOla Refund Script
Script
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Hello EllaOla Team,
I hope this message finds you well. I am writing to address a billing issue that has recently occurred on my account. I noticed an unexpected charge that I believe was made in error. I would appreciate your assistance in resolving this matter.
Given the circumstances, I kindly request a refund for the erroneous charge. Thank you for your prompt attention to this issue. I look forward to your swift response.
Best regards,
EllaOla Refund Policy
EllaOla offers free returns within 14 days of receipt for orders made in the contiguous United States. Customers must email their order number and return request to receive a return shipping label, and refunds are issued to the original payment method after the item is returned, excluding original shipping fees. However, international orders are considered final sales and cannot be returned.
The Easiest Way to Get an EllaOla Refund
If you’re frustrated trying to get a refund from EllaOla—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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